We're sorry to hear that a loyal Crest fan like you feels this way. We'd like to mention that this product is designed to ship in its own container, which is why it didn't arrive in retail packaging. As well, while instructions aren't included, you can find them on this online listing. For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. We hope this is helpful, and your comments will be shared with our team. If you have any questions, please give us a call at (800) 395-8423.

Roberta, we're so sorry to hear you weren't a fan of the way your Whitestrips arrived. This is typical packaging for this particular bundle from Sam's Club. If you'd like to speak with Sam's Club please call 1-888-746-7726. If you'd like to discuss our Money-Back Guarantee, feel free to call us at (800) 395-8423.

Thank you for bringing this to our attention, Kim. We have many quality checks in place to ensure they arrive to you in the best condition, and would not expect for you to be missing some whitestrips. We'd like to look into this, and would appreciate you giving us a call at (800) 395-8423.

We're sorry this has been your experience, and we hope that you're feeling better. Since safety is at the heart of all we do here at Crest, we can assure you that our Whitestrips are thoroughly evaluated to be safe when used as directed. The whitening ingredient peroxide - the same enamel safe whitening ingredient dentists use for tooth whitening - is at a level that's in line with regulations. However, some users may be more prone to sensitivity than others and, as with any teeth whitening product containing peroxide, sensitivity or soreness may temporarily develop. This is temporary and will subside, and there are steps you can take to reduce/eliminate this sensitivity. You can use our Whitestrips over a longer period of time by waiting a day between applications, or alternating between using an upper and lower strip. As well, don't brush too hard, or more than twice a day during treatment, and consider a softer toothbrush in place of a medium or hard bristled brush. As well, we'd like to mention that this product isn't intended to arrive in the original packaging, as it's SIOC (ship in own container). While instructions aren't included, they can be found on this online listing. Simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. We'll be sure to share your comments with our team, and we'd also like to gather some additional details for our Safety Team. Please give us a call at (800) 395-8423 when you're able.

We're sorry for any confusion, Denise. We can assure you that your safety is our top priority here at Crest, and our products go through strict quality checks to ensure they reach you in the best possible condition. We'd like to mention that this product is intended to arrive in a cardboard box, as it's suppose to ship in its own container. As well, you should have received 20 Professional Effects strips and 7 Supreme Bright Boost strips. We hope that this is helpful, and we'll be sure to share your comments with our team. If you'd like any further assistance, please give us a call at (800) 395-8423.