We're sorry you feel this way. We'd like to mention that it’s intentional that you're not receiving the original packaging, since this product is a SIOC (ship in own container). While instructions aren't included, you can find them in this online listing. To use, simply apply Crest 3DWhitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. As well, the expiration is printed on the box. We hope this is helpful, and please give us a call at (800) 395-8423if you have any questions.

We're sorry for any confusion. When this product is purchased online, it will ship in its own container and arrive in a cardboard box. While instructions aren't included, you can find them online on this listing. For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you've finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. We hope this is helpful, and please give us a call at (800) 395-8423 if you'd like any further assistance.

We're sorry to hear this. For assistance with your order, please contact Sam's Club directly by calling 1-888-746-7726.

We're sorry to hear that a loyal Crest fan like you feels this way. We'd like to mention that this product is designed to ship in its own container, which is why it didn't arrive in retail packaging. As well, while instructions aren't included, you can find them on this online listing. For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. We hope this is helpful, and your comments will be shared with our team. If you have any questions, please give us a call at (800) 395-8423.

We're very sorry to hear you didn't receive your Crest Whitestrips in pristine condition. We put our products and their packaging through extensive quality checks to ensure they reach you in perfect condition, no matter where they are purchased. We will certainly share your feedback with our team. To help us learn more, please give us a call at 1(800) 395-8423.