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Customer reviews for Crest 3D Whitestrips Professional Effects & Supreme Bright Dual Pack for
Crest 3D Whitestrips Professional Effects & Supreme Bright Dual Pack

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Showing 1-10 of 4,610 reviews
Mar 19, 2023
73shark
5 out of 5 stars review

Verified Purchase

Appear to work

At about the halfway point I can already notice a difference. Since I bought them at Sam's, they were not packaged with any retail packaging, therefore there were no instructions. Since I had used them before, that wasn't a problem but I could see it would be first time user.

Helpful?299Z3J3BAGVL13890368980
May 18, 2023
JB
4 out of 5 stars review

Verified Purchase

Shipped in plain box, no instructions

I was annoyed that the strip packets were shipped loosely in a plain box. There was no informational pamphlet included, no directions, nothing else. Other than that, I think this product works great!

Helpful?299Z3J3BAGVL13890368980
Jan 17, 2023
Bono
4 out of 5 stars review

Verified Purchase

Works great

The Crest 3D White strips work very well. I'm very happy with how they work. My issue is with what they were sent in. It was a plain box with no writing on it and the strips were all mixed together. The directions are on each strip but if I hadn't used them before I would've returned them. Not sure why they were sent like that.

Helpful?299Z3J3BAGVL13890368980
Apr 13, 2022
lg
2 out of 5 stars review

Verified Purchase

Generic packaging / brown box

Don't understand how Sam's Club could/would seek any name-brand product in generic packaging. Leads one to wonder if the product could have been tampered with.

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry to hear that you feel this way, and we'll be sure to pass your comments along to our team. We can assure you that we do have strict quality controls in place to ensure that our products reach you in the best possible condition. This listing is intended to ship in its own container, which is why it didn't arrived in the original packaging. We'd be happy to answer any further questions that you may have, so please give us a call at (800) 395-8423 when you're able.

Jul 11, 2022
MJ
2 out of 5 stars review

Verified Purchase

Not the usual Crest box

Not the usual box, it came in the small brown box with Crest on the top, doesn't show amount of time to leave on teeth (googled (45mins), was not the same one's as I've had before which was 30mins.

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry to hear this, MJ, and we'll be sure to let our team know how you feel. We can assure you that our products do go through many quality checks to ensure that they reach you in the best possible condition. It may be helpful to know that it’s intentional that you're not receiving the original packaging, since this product does ship in the container. While no instructions are included, they can be found on this listing. Simply apply the Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. If you have any questions, please give us a call at (800) 395-8423.

Apr 4, 2022
Bev
1 out of 5 stars review

Verified Purchase

Disappointed

Strips came in a white box, not the original packaging! The box came without any outside labels or directions for use. I had to go online to find out how long to keep the strips on my teeth. I expect better from SAMS!

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry you're feeling disappointed, Bev, and we'll be sure to share your thoughts with the rest of our team. We can assure you that our Whitestrips go through many quality checks to ensure that they reach you in the best possible condition, and it may be helpful to know that this listing is intended to ship in its own container, which is why it didn't arrive in the original packaging. While instructions aren't included due to this packaging, instructions can be found online on this listing. To use, simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. We'd be happy to answer any questions you may have, so please know that you're always welcome to give us a call at (800) 395-8423.

Feb 21, 2023
trvlrsdtra
1 out of 5 stars review

Verified Purchase

Item not as advertised and no protection packaging

This item arrived in a plain unmarked box. No Crest Whitestrips packaging, no use instructions or bonus monthly strips. Only some Crest Whitestrips. This is the second time this has occurred. I returned the first one I received as the item was not as advertised. Please someone fix this issue.

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry to hear that you feel this way. We'd like to mention that this product is intended to ship in its own container, which is why it doesn't arrive in retail packaging. As well, while instructions aren't included, you can find them on this online listing. We'd also be happy to share them with you: For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. As well, we can assure you that our Whitestrips go through strict quality checks to ensure they reach you in the best possible condition, and you should get the amount listed. We hope that this is helpful, and please give us a call at (800) 395-8423 if there's anything more we can assist you with.

Dec 27, 2023
Chickadee
1 out of 5 stars review

Verified Purchase

Poor packaging

I ordered this product for a gift. It did not come in the package you see. It came in a plain brown box and the whitening strips were loose in the box. There was a 5 x 5 card in the box that had a colored picture explaining the product. Very disappointing when giving as a gift.

Helpful?299Z3J3BAGVL13890368980
reply from Crest

We can certainly understand your disappointment with this packaging, and would like to help. These specific kits are meant to come in this packaging through Sam's Club. You do have the option to use our 60-day Money-Back Guarantee. If you'd like to learn more about this, please give us a call at (800) 395-8423. If you'd prefer to speak with Sam's Club, you can reach them at 1-888-746-7726.

Mar 3, 2023
Melissa
1 out of 5 stars review

Verified Purchase

loose strips in a cardboard box

The crest white strips came in a plain cardboard box. Not in original packaging. It is unclear why they were just loose white strips in a box. I contacted Sams who resent but they came the same way the second time. They are probably OK, but I did not want to take a chance. Never did get an explanation why they were sent this way twice. I was refunded.

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry for any confusion, Melissa. We'd like to mention that this product is intended to ship in its own container, which is why it's not arriving in the original retail packaging. We can assure you that they are safe to use and is a genuine Crest product. If you have any questions, please give us a call at (800) 395-8423.

Jul 18, 2022
sams customer
1 out of 5 stars review

Verified Purchase

Don't buy

Came in an unmarked box with no instructions or expiration date

Helpful?299Z3J3BAGVL13890368980
reply from Crest Team

We're sorry you feel this way. We'd like to mention that it’s intentional that you're not receiving the original packaging, since this product is a SIOC (ship in own container). While instructions aren't included, you can find them in this online listing. To use, simply apply Crest 3DWhitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. As well, the expiration is printed on the box. We hope this is helpful, and please give us a call at (800) 395-8423if you have any questions.