We're sorry to hear that you feel this way, and we'll be sure to pass your comments along to our team. We can assure you that we do have strict quality controls in place to ensure that our products reach you in the best possible condition. This listing is intended to ship in its own container, which is why it didn't arrived in the original packaging. We'd be happy to answer any further questions that you may have, so please give us a call at (800) 395-8423 when you're able.

We're sorry to hear this, MJ, and we'll be sure to let our team know how you feel. We can assure you that our products do go through many quality checks to ensure that they reach you in the best possible condition. It may be helpful to know that it’s intentional that you're not receiving the original packaging, since this product does ship in the container. While no instructions are included, they can be found on this listing. Simply apply the Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. If you have any questions, please give us a call at (800) 395-8423.

We're sorry you're feeling disappointed, Bev, and we'll be sure to share your thoughts with the rest of our team. We can assure you that our Whitestrips go through many quality checks to ensure that they reach you in the best possible condition, and it may be helpful to know that this listing is intended to ship in its own container, which is why it didn't arrive in the original packaging. While instructions aren't included due to this packaging, instructions can be found online on this listing. To use, simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. We'd be happy to answer any questions you may have, so please know that you're always welcome to give us a call at (800) 395-8423.

We're sorry to hear that you feel this way. We'd like to mention that this product is intended to ship in its own container, which is why it doesn't arrive in retail packaging. As well, while instructions aren't included, you can find them on this online listing. We'd also be happy to share them with you: For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. As well, we can assure you that our Whitestrips go through strict quality checks to ensure they reach you in the best possible condition, and you should get the amount listed. We hope that this is helpful, and please give us a call at (800) 395-8423 if there's anything more we can assist you with.

We can certainly understand your disappointment with this packaging, and would like to help. These specific kits are meant to come in this packaging through Sam's Club. You do have the option to use our 60-day Money-Back Guarantee. If you'd like to learn more about this, please give us a call at (800) 395-8423. If you'd prefer to speak with Sam's Club, you can reach them at 1-888-746-7726.

We're sorry for any confusion, Melissa. We'd like to mention that this product is intended to ship in its own container, which is why it's not arriving in the original retail packaging. We can assure you that they are safe to use and is a genuine Crest product. If you have any questions, please give us a call at (800) 395-8423.

We're sorry you feel this way. We'd like to mention that it’s intentional that you're not receiving the original packaging, since this product is a SIOC (ship in own container). While instructions aren't included, you can find them in this online listing. To use, simply apply Crest 3DWhitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. As well, the expiration is printed on the box. We hope this is helpful, and please give us a call at (800) 395-8423if you have any questions.