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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 81-90 of 205 reviews
May 29, 2026
Reviewer name: Stephan
2 out of 5 stars
2 out of 5 stars review

Arrived with defects

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

Helpful?56MNVX2X80RL13890064666
Jul 2, 2026
Reviewer name: Michael
5 out of 5 stars
5 out of 5 stars review

true medium firmness, very cool sleeping mattress

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

Helpful?56MNVX2X80RL13890064666
Aug 24, 2026
Reviewer name: Matthew
3 out of 5 stars
3 out of 5 stars review

Sams has great return policy thankfully. I initially purchased the medium which was more like a firm and then trying to not spend alot went with the soft one. Great quality but this soft is definitely more like a medium. Do not recommend this for side sleepers. Back sleeper this is great purchase and quality mattress but side sleeper look elsewhere. Hope this helps someone

Helpful?56MNVX2X80RL13890064666
Jun 20, 2026
Reviewer name: Chloe
1 out of 5 stars
1 out of 5 stars review

WHERE IS THE REST OF MY BED?

This bed is not a King size mattress- it is too short in length and too short in width, now I have gaps all throughout my bed frame. I wish I would have looked at the bad reviews first. It took forever to arrive as well - there were so many bad instances when ordering and receiving this bed. DO NOT BUY

Helpful?56MNVX2X80RL13890064666
Sep 6, 2026
Reviewer name: MaryAnn
5 out of 5 stars
5 out of 5 stars review

Fantastic Sleep

I have had this mattress for about a year now, I turn it every 6 months, I love it! I sleep so soundly on this mattress and never wake up stiff or sore. I highly recommend it. I also highly recommend turning your mattress every 6 months, it really helps keep it in good shape.

Helpful?56MNVX2X80RL13890064666
May 21, 2026
Reviewer name: Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?56MNVX2X80RL13890064666
Dec 16, 2025
Reviewer name: GLC
3 out of 5 stars
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

Helpful?56MNVX2X80RL13890064666
Jun 6, 2026
Reviewer name: kmcmurray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

queen mattress

For the price this is surprisingly comfortable. I got the medium firmness which was a little softer than I expected

Helpful?56MNVX2X80RL13890064666
Jul 29, 2026
Reviewer name: Liza
1 out of 5 stars
1 out of 5 stars review

literally no support. if you want to toss and turn all night and wake up with a super sore back, this is the mattress for you. at least the returns are easy

Helpful?56MNVX2X80RL13890064666
Aug 4, 2026
Reviewer name: Jeff
5 out of 5 stars
5 out of 5 stars review

Great overall product

Bought a XL Twin firm and plush mattress, along with the King twin adjustable bed frame. easy set up on all, and could not be any happier, they are great, at half the price of the similar mattress like Nectar.

Helpful?56MNVX2X80RL13890064666