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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars260 ratings170 reviews
  1. 5 stars68% (178)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 71-80 of 170 reviews
Oct 13, 2024
DWW17109
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

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reply from Performance Sleep Products

Hi DWW -<br /><br />I am sorry to hear this mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

May 28, 2025
Gio
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?56MNVX2X80RL13890064666
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Feb 10, 2025
Ronnie
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

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reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you&#39;re looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Sep 13, 2025
Cat
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

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Jan 3, 2025
Ann
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

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Feb 12, 2026
Eric B
5 out of 5 stars review

Verified Purchase

Its a little more than medium but sleeps great

Very firm but great

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Dec 25, 2024
Bob
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

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Jul 13, 2025
Mattress
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

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reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Nov 29, 2024
Lenny
5 out of 5 stars review

Verified Purchase

Great Mattress!

Outstanding Mattress for the price. Just the right amount of firmness but fits snugly embraces all the body's curves. The only problem with this mattress is that you may not want to get out of bed.

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reply from Performance Sleep Products

Hi Lenny-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Feb 15, 2026
Kathryn
2 out of 5 stars review

Uncomfortable

I really wanted to like this mattress, but unfortunately it was not very comfortable. Biggest thing is that it retained heat and it kept me burning up throughout the night. Thankfully Sam’s Club has a great return policy and was able to help me return the mattress. So, I appreciate that!

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