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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 41-50 of 205 reviews
Apr 16, 2026
Reviewer name: Maggie
5 out of 5 stars
5 out of 5 stars review

Good Value comprable to other brands

I think the mattress a good value overall. It feels slightly softer than expected for a medium, but still offers solid support once you’re settled in—comfortable without feeling too plush. I alr3ady havw a hybrid mattress but the zip-off top is a great feature and makes cleaning much easier than most mattresses. Setup was simple, though it's heavy, so it helps to have another person when moving it. 72 hours to fully expand is recommended. There was no chemical smell after opening, even though the packaging mentioned it.

Incentivized Review
Helpful?56MNVX2X80RL13890064666
Jun 5, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Smell is horrible

I ordered this mattress on 5/13/26 and it still smells 🤢. It’s so bad I have to leave the door closed and window open with fan on. I hope it fades it’s awful!!

Helpful?56MNVX2X80RL13890064666
Jun 18, 2026
Reviewer name: WT
5 out of 5 stars
5 out of 5 stars review

Members mark king 14 inch hybrid matress

We are really happy with our new King size 14 inch hybrid mattress. The mattress is very thick and is very comfortable. It fit perfectly in a new platform bed frame that we purchased to go with it. This mattress is heavy, substantial but also breathable. It’s something that will last a long time. It’s been a great addition to our home.

Incentivized Review
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Jun 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Best choice for a great mattress under $1,000

Highly recommend for anyone who has never bought a new mattress and is on a budget. We did not want to spend over $1000. I did some research and tried a mattress that we did not see or lay on in person. The reviews did not lie. It is so comfortable. Definitely feels like the higher end hotel beds we have slept on. It arrives in a box. We took it out of the box and placed it on the bed before unwrapping the package. Let it sit for a good 6-8 hours then we slept on it that night. It is a good firmness. Not too hard and not smushy. It is great. My husband overslept after the second night and said it was my fault for buying such a comfortable mattress. I’ll take that as a good thing.

Helpful?56MNVX2X80RL13890064666
Jun 24, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Good on oaper

Not a good mattress felt great for about a month. I should’ve had red flags when the mattress arrived too short from my other twin xl and more narrow. Seems like this one was definitely defective maybe? Not wanting to keep it either because my deep sheets don’t work on it as well!

Helpful?56MNVX2X80RL13890064666
May 23, 2026
Reviewer name: Paul
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

Helpful?56MNVX2X80RL13890064666
Apr 16, 2026
Reviewer name: Jea
5 out of 5 stars
5 out of 5 stars review

Member's Mark Hotel Premium Hybrid Mattress

This mattress is wonderful. It was easy to get out of the box and set up. Its comfortable I was able to get a goodnights rest on this new mattress. No more shoulder pain. Definitely worth getting if you need a new mattress.

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Feb 2, 2026
Reviewer name: BROOKE
1 out of 5 stars
1 out of 5 stars review

We have had this mattress less than 3 Months and it already has dents where we sleep. The one side never even rose all the way full so there is a slant Off the side

Helpful?56MNVX2X80RL13890064666
Apr 23, 2026
Reviewer name: Rubberized flips
5 out of 5 stars
5 out of 5 stars review

Boxed Mattress

What appears to be a comfortable new mattress in a large box weighing over 100 lbs which is too heavy for me to carry up stairs and will need to wait till o have help to remove packing and layout new mattress to open on bed frame.

Incentivized Review
Helpful?56MNVX2X80RL13890064666
Nov 21, 2025
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Mattress awful and return process a nightmare

This mattress killed my back. Was way too soft (I ordered the medium) and had to return before having it a week. The online return process has been a nightmare! It took 3 weeks for someone to pick it up and they said it will be another 2 weeks before I may possibly see my refund. I will never buy another large item online from Sam's Club again.

Helpful?56MNVX2X80RL13890064666
reply from Member's Mark Team

We’re very sorry to hear about your experience, Jessica. Comfort is highly personal, and it sounds like the medium firmness wasn’t the right fit for your needs. We regret that the return process added further frustration and took longer than expected, but we appreciate your feedback as this will help improve the process in the future. You can contact Member Support at (888) 301-0332 if you need further assistance.