Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for

Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

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4.2 out of 5 stars

stars260 ratings170 reviews

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Showing 141-150 of 170 reviews

Nov 21, 2025

Karen

3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

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reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Nov 7, 2024

Kimmie

5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?

reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 30, 2025

Ashley

5 out of 5 stars review

Camper mattress

Very comfortable and affordable mattress! Bought for our camper and fit great. 2 people plus a 70 lb dog. Couldn't ask for a better deal in today's economy.

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Dec 1, 2024

Sagging2

1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?

reply from Performance Sleep Products

Hi Sagging2 -<br /><br />I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid=ftr:return-refunds

Jun 29, 2025

PowderPuff

1 out of 5 stars review

Would return if it wasn't a 100 mile drive

Purchased the medium and it is as to be expected for a bed in a box. However, the mattress is 6" smaller than a standard King sized mattress. Therefore, it does not fit correctly on the bed frame. Which is highly disappointing since the closest place to return is 100 mile drive.

Helpful?

reply from Member's Mark Team

We're sorry for this experience, PowderPuff, and we hope you will take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return your mattress. If you need assistance, please contact Member Support at (888) 301-0332.

May 12, 2026

anonymous

5 out of 5 stars review

amazing

I got the firm mattress and it's perfect: not insanely hard and certainly not squishy.

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Dec 7, 2024

5 out of 5 stars review

Verified Purchase

Mattress

Love this mattress, we bought the medium and it’s a bit harder than expected, would recommend

Helpful?

reply from Performance Sleep Products

Hi BC - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 20, 2025

Michelle

4 out of 5 stars review

Verified Purchase

Perfect Bed

Great bed, but it's perfect right now. . .hope it stays that way.

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May 25, 2025

3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?

reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Feb 2, 2026

Webb

5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I've spent in a while. It's been about a month but I am getting very good rest!

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