Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for

Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

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4.2 out of 5 stars

stars260 ratings170 reviews

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Showing 131-140 of 170 reviews

Nov 28, 2025

Leroy

2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

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reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Sep 23, 2024

Michael T Smith

5 out of 5 stars review

Verified Purchase

Member's Mark Hotel Premier Hybrid Mattress

Comfortable, great value!

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reply from Performance Sleep Products

Hi Michael -<br /><br />We are pleased to hear that you are happy with your purchase! Thank you for your review :)

May 8, 2025

Kathi

5 out of 5 stars review

Verified Purchase

Dream of a mattress

So glad I found this on the app! Super comfy and at a great price!

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Jan 29, 2025

5 out of 5 stars review

Verified Purchase

Boxed Mattress

feels like a regular mattress- will not dissappoint

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Mar 11, 2025

GSW

5 out of 5 stars review

Verified Purchase

Comfortable

Surprisingly comfortable. Bought for a quest room

Helpful?

reply from Performance Sleep Products

Thank you for your review! We're so glad to hear that the mattress turned out to be surprisingly comfortable—especially for your guest room. We hope your guests enjoy a great night’s sleep whenever they visit!<br /><br />If you ever need help choosing another mattress or have any questions, we’re always here to help.

May 21, 2026

Tricia

5 out of 5 stars review

I love this mattress.I paid a small fortune for our old mattress and this one is so much more comfortable.

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Feb 2, 2026

BROOKE

1 out of 5 stars review

We have had this mattress less than 3 Months and it already has dents where we sleep. The one side never even rose all the way full so there is a slant Off the side

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Feb 15, 2026

Patrick

2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

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Feb 7, 2026

osfans

5 out of 5 stars review

Nice mattress

Just received our queen mattress yesterday and slept on it last night. We have the medium for firmness. I'd describe ours as more as medium-to firm. Great night's sleep - very comfortable and well made. We're happy with this purchase

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Nov 30, 2025

Ashley

5 out of 5 stars review

Camper mattress

Very comfortable and affordable mattress! Bought for our camper and fit great. 2 people plus a 70 lb dog. Couldn't ask for a better deal in today's economy.

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