I've always liked lifetime products. They hold up to the abuse that my kids dish out. However the basketball goal doesn't hold up to a fedex truck. That is when customer service stepped up and sent me parts to get it fixed. The parts were sent to me within 3 days of emailing. I'm a lifetime customer for life.

Overall, I was very pleased with this basketball sustem. I bought it for my son's eleventh birthday. I was worried after seeing some of the other reviews about setting it up and installing the in ground system. We bought the in ground sleeve (which I highly recommend) and used quick set cement (we had cement set for 24 hours before adding the final system to it). My husband did the in ground sleeve, cement, and was able to put everything together on his own within a few hours (with the exception of a trip to the hardware store to get the correct size bolt for one spot...the wrong size came with it). The only help he received from another person was actually lifting the final product onto the group sleeve pole, and it all went smoothly. We bought it three weeks ago and have been using it nonstop. It's also super easy to change the height...even my younger child can do it. Great value for a great system...very pleased!

The back goal is really not that hard to put together. The instructions could be a little clearer, and everybody may not have some of the tools needed. But all in all the goal system seems to be a good one. I would highly recommend that you buy the " in ground sleeve" I did and have only set the sleeve in concrete so far.

Lifetime stands behind its products within reason. We’ve had our hoop for nearly 2 years. There were some parts that were rusting out (we live in FL). They didn’t flinch at sending the replacement parts that we needed. I can’t thank the Sales Rep, Matt, enough for going above and beyond my expectations with this experience as I was willing to pay for a share of the costs. He had it covered and shipped out to us completely free of charge.

Bought a Lifetime adjustable Basketball Goal for my grandchildren to use when visiting. Easy to follow instructions with great details to make installation a breeze. Would highly recommend these product to anyone. Recently had had run in with FedEx truck and broke pole. Customer service was fantastic. Explained situation and what I needed and customer service got it together and was able to ship almost within day. They even refused to charge me since I only had goal for such short time. Great service.

I purchased this item because of the price and the reviews I read here. Based on what I read on the reviews found here, this product was exactly what I was expecting. I installed this system last weekend and our kids have been playing on it non-stop. It's not super-sturdy, but it is definitely sufficient for anyone looking to have a basketball hoop on their property at an affordable price. I followed the instructions to "T" with one exception: I dug a 12'' x 36" hole instead of the 18" x 24" hole stated in the instructions. I used a manual post hole digger for the hole; this took about 1.5 hours from the time I broke ground until the time I was ready to pour concrete. I installed this system using the 3.5" (diameter) x 18" in-ground sleeve others recommended here. I also used a 12" cardboard cylinder from the hardware store instead of using rebar during the install of the concrete. I used roughly 300 lbs. of concrete mix when I installed this basketball system. Concrete pouring lasted about 30-45 minutes from start to finish. Then, came the assembly of the pole/backboard while the concrete was setting. Assembly of the entire pole/backboard took about 3-4 hours. I thought the directions were very precise and fairly easy to follow; most of the diagrams are very detailed and this makes assembly much easier when sorting through all of the parts that come in the box. Some of the fittings are a little "snug", but nothing that a little tap from a hammer couldn't take care of. I had absolutely no issues with the hardware (nuts, bolts, etc.) that came with the kit. Others here have stated that they didn't receive all the parts or were provided wrong size bolts, etc. I didn't have any of these issues; I received all hardware required (even had 1 extra washer and self-tapping screw after completing assembly). I finished assembly of the pole/backboard and let the concrete cure for 2 days before I completed assembly. I would say I spent about 10 hours total with a little help from my 8-year old son (8 to 9 hours digging the hole, pouring the concrete, and assembling the rest of the pole/backboard and an additional hour doing the final install two days after the concrete cured). This basketball system works great for us; we have young kids and they really enjoy it. It was well worth the price and I would buy one again.

It should have frame to bolt on instead of complete in ground pole. The edge protectors has holes which is good but not the back board which makes hard to drill The instructions are bit confusing and images are small on some pages. It should be clear and big so the customer can understand. Overall, it looks good and best value for the money. I just bought and installed it this week. Let's hope it will look good in years to come.

The only thing we didn't like was putting it together. It will take a few days to do all the steps and putting the basketball system together will take two people. It calls for 1 piece of rebar in it but we put in 3 to make it even more stable. When we finally got it up it is very nice for the price and the whole family loves it!

Decent hoop for the cost. Does bounce quite a bit, but serves the purpose for what we needed without breaking the bank. If looking for a very sturdy professional hoop then you will need to spend a bit more, but if just need for recreational fun in the driveway then this one does the trick at a decent price.

This was purchased as a gift, and box arrived quickly. I did not have time to return it before giving it as a gift, and hoped for the best, but was disappointed to find the box appeared to have been opened by a previous buyer, and the back board was damaged & missing parts. I have not contacted the mfg yet, but plan to do so. If mfg won't make this right, I will return the set to Walmart for the person I gave it to.