During the cementing of the bottom pole we made some mistakes and compromised the integrity of the steel pole. I called Lifetime and explained what happened and requested a new bottom pole. They said they understood that stuff happens and sent me the replacement pole at no charge. The lady I spoke to was great to deal with and made it quick and easy. The basketball net is great and my kids over the moon. I would recommend to anyone they use Lifetime in a heartbeat.

I've always liked lifetime products. They hold up to the abuse that my kids dish out. However the basketball goal doesn't hold up to a fedex truck. That is when customer service stepped up and sent me parts to get it fixed. The parts were sent to me within 3 days of emailing. I'm a lifetime customer for life.

Bought a Lifetime adjustable Basketball Goal for my grandchildren to use when visiting. Easy to follow instructions with great details to make installation a breeze. Would highly recommend these product to anyone. Recently had had run in with FedEx truck and broke pole. Customer service was fantastic. Explained situation and what I needed and customer service got it together and was able to ship almost within day. They even refused to charge me since I only had goal for such short time. Great service.

Lifetime stands behind its products within reason. We’ve had our hoop for nearly 2 years. There were some parts that were rusting out (we live in FL). They didn’t flinch at sending the replacement parts that we needed. I can’t thank the Sales Rep, Matt, enough for going above and beyond my expectations with this experience as I was willing to pay for a share of the costs. He had it covered and shipped out to us completely free of charge.

I have had no problems with anything related to this system. I recommend this product highly and not very hard to assemble. It does take some time to accomplish the entire setup. I used 6.5 bags of 60lb concrete, a little easier to handle than the 80 lb.

It should have frame to bolt on instead of complete in ground pole. The edge protectors has holes which is good but not the back board which makes hard to drill The instructions are bit confusing and images are small on some pages. It should be clear and big so the customer can understand. Overall, it looks good and best value for the money. I just bought and installed it this week. Let's hope it will look good in years to come.

I purchased this item because of the price and the reviews I read here. Based on what I read on the reviews found here, this product was exactly what I was expecting. I installed this system last weekend and our kids have been playing on it non-stop. It's not super-sturdy, but it is definitely sufficient for anyone looking to have a basketball hoop on their property at an affordable price. I followed the instructions to "T" with one exception: I dug a 12'' x 36" hole instead of the 18" x 24" hole stated in the instructions. I used a manual post hole digger for the hole; this took about 1.5 hours from the time I broke ground until the time I was ready to pour concrete. I installed this system using the 3.5" (diameter) x 18" in-ground sleeve others recommended here. I also used a 12" cardboard cylinder from the hardware store instead of using rebar during the install of the concrete. I used roughly 300 lbs. of concrete mix when I installed this basketball system. Concrete pouring lasted about 30-45 minutes from start to finish. Then, came the assembly of the pole/backboard while the concrete was setting. Assembly of the entire pole/backboard took about 3-4 hours. I thought the directions were very precise and fairly easy to follow; most of the diagrams are very detailed and this makes assembly much easier when sorting through all of the parts that come in the box. Some of the fittings are a little "snug", but nothing that a little tap from a hammer couldn't take care of. I had absolutely no issues with the hardware (nuts, bolts, etc.) that came with the kit. Others here have stated that they didn't receive all the parts or were provided wrong size bolts, etc. I didn't have any of these issues; I received all hardware required (even had 1 extra washer and self-tapping screw after completing assembly). I finished assembly of the pole/backboard and let the concrete cure for 2 days before I completed assembly. I would say I spent about 10 hours total with a little help from my 8-year old son (8 to 9 hours digging the hole, pouring the concrete, and assembling the rest of the pole/backboard and an additional hour doing the final install two days after the concrete cured). This basketball system works great for us; we have young kids and they really enjoy it. It was well worth the price and I would buy one again.

This was purchased as a gift, and box arrived quickly. I did not have time to return it before giving it as a gift, and hoped for the best, but was disappointed to find the box appeared to have been opened by a previous buyer, and the back board was damaged & missing parts. I have not contacted the mfg yet, but plan to do so. If mfg won't make this right, I will return the set to Walmart for the person I gave it to.

Decent hoop for the cost. Does bounce quite a bit, but serves the purpose for what we needed without breaking the bank. If looking for a very sturdy professional hoop then you will need to spend a bit more, but if just need for recreational fun in the driveway then this one does the trick at a decent price.

Bought basketball hoop monthd ago and received wrong bolt. Called and reordered the part and it was never shipped. Called again a week later and there was some error to so it still didn't ship. Still here waiting for a bolt to complete set up 2 months later. Kids are frustrated and I wish I could return