Lifetime stands behind its products within reason. We’ve had our hoop for nearly 2 years. There were some parts that were rusting out (we live in FL). They didn’t flinch at sending the replacement parts that we needed. I can’t thank the Sales Rep, Matt, enough for going above and beyond my expectations with this experience as I was willing to pay for a share of the costs. He had it covered and shipped out to us completely free of charge.

I've always liked lifetime products. They hold up to the abuse that my kids dish out. However the basketball goal doesn't hold up to a fedex truck. That is when customer service stepped up and sent me parts to get it fixed. The parts were sent to me within 3 days of emailing. I'm a lifetime customer for life.

I have had no problems with anything related to this system. I recommend this product highly and not very hard to assemble. It does take some time to accomplish the entire setup. I used 6.5 bags of 60lb concrete, a little easier to handle than the 80 lb.

Seems sturdy, have an high/middle/elementary baskeball loving boys on it everyday. The first package arived in terrible shape. The Fed-Ex driver was so honest to warn me of the same . It was sent back. When reported the walmart staff made arrangement for a new expedited delivery which arrived soon. Packing instruction should be improved ie. main pole 1-2-3 should be labelled.One nut was missing, brought it from lowes. You will need 5.5 bags of 80 lb cement. Holding good for the first week. Rust is the main concern from all the earlier review. Will keep posted on the same.

I purchased this item because of the price and the reviews I read here. Based on what I read on the reviews found here, this product was exactly what I was expecting. I installed this system last weekend and our kids have been playing on it non-stop. It's not super-sturdy, but it is definitely sufficient for anyone looking to have a basketball hoop on their property at an affordable price. I followed the instructions to "T" with one exception: I dug a 12'' x 36" hole instead of the 18" x 24" hole stated in the instructions. I used a manual post hole digger for the hole; this took about 1.5 hours from the time I broke ground until the time I was ready to pour concrete. I installed this system using the 3.5" (diameter) x 18" in-ground sleeve others recommended here. I also used a 12" cardboard cylinder from the hardware store instead of using rebar during the install of the concrete. I used roughly 300 lbs. of concrete mix when I installed this basketball system. Concrete pouring lasted about 30-45 minutes from start to finish. Then, came the assembly of the pole/backboard while the concrete was setting. Assembly of the entire pole/backboard took about 3-4 hours. I thought the directions were very precise and fairly easy to follow; most of the diagrams are very detailed and this makes assembly much easier when sorting through all of the parts that come in the box. Some of the fittings are a little "snug", but nothing that a little tap from a hammer couldn't take care of. I had absolutely no issues with the hardware (nuts, bolts, etc.) that came with the kit. Others here have stated that they didn't receive all the parts or were provided wrong size bolts, etc. I didn't have any of these issues; I received all hardware required (even had 1 extra washer and self-tapping screw after completing assembly). I finished assembly of the pole/backboard and let the concrete cure for 2 days before I completed assembly. I would say I spent about 10 hours total with a little help from my 8-year old son (8 to 9 hours digging the hole, pouring the concrete, and assembling the rest of the pole/backboard and an additional hour doing the final install two days after the concrete cured). This basketball system works great for us; we have young kids and they really enjoy it. It was well worth the price and I would buy one again.

When the item arrived to my home I was very concerned because the box was in shambles. So much extra clear tape was used to hold the cardboard box together. I appreciate the effort fedex made to try and keep the contents inside the box. However I was very concerned that something might have fallen out that I took a few pictures of the box just as I found it in my garage. Putting it together: first, all the parts were still inside the clear tape.....errr....ahhhh....I mean box. Directions are pretty straight forward and I put the whole thing together by myself. It took me about 3 1/2 hrs. A few of the screws and nuts didn't match the pictures of actual size that were suppose to but no biggie. Common sense will get you thru those small issues. Keep the concrete on the firmer side when installing the bottom pole portion. This will definitely help in the efforts to keep the pole from sinking or leaning if the concrete is too wet. I used a old school ruler to put thru the bottom pole slots to ensure the pole was aligned with the playing surface and a small level with a magnet to make sure the pole remained level in the concrete while drying this way I didn't need to disturb it unless I saw it became unleveled. My husband and a male family member lifted the goal up and set it on the bottom pole. I was the eyes helping to align the slot with the hole. They held the goal in place while I put the screw in. I would strongly recommend 2 healthy men putting the goal on the bottom pole especially since it is so top heavy. It's a strength and balance act. Anyway, we love it and the ease of adjusting the height was amazingly simple. Very happy with our purchase :)

Difficult instructions to follow and to assemble. Not for the average person to attempt. Finished product was good though. Grandsons, one is 5 years and one is 12 years old, love it. Very easy to adjust height of hoop for the kids. Hopefully can survive Minnesota weather.

Walmart did an excellent job on the shipping. THe backboard had very good instructions once you read over them several times. All the parts were herend it went together perfect. For the money it is pretty good. It shakes just a little when it with basketball. Worth the money

Decent hoop for the cost. Does bounce quite a bit, but serves the purpose for what we needed without breaking the bank. If looking for a very sturdy professional hoop then you will need to spend a bit more, but if just need for recreational fun in the driveway then this one does the trick at a decent price.

I was very disappointed to discover during assembly that the middle pole was missing two required factory-drilled holes for the fasteners. This made it impossible to complete the assembly according to the manufacturer’s instructions. A customer should not have to discover this type of manufacturing error during assembly. I purchased a new Lifetime product with the expectation that the components would be properly manufactured and ready to assemble as directed. I hope Lifetime takes situations like this seriously and uses them as an opportunity to strengthen its quality-control process so that other customers do not encounter the same problem.