During the cementing of the bottom pole we made some mistakes and compromised the integrity of the steel pole. I called Lifetime and explained what happened and requested a new bottom pole. They said they understood that stuff happens and sent me the replacement pole at no charge. The lady I spoke to was great to deal with and made it quick and easy. The basketball net is great and my kids over the moon. I would recommend to anyone they use Lifetime in a heartbeat.

just got it installed yesterday. My husband is very anxious to use it. He was excited. BUT, you will need 3 strong persons to help install. It was very, very heavy. It went into place though. No problem with that. We would recommend it as long as you have some kind of help to install,

I've always liked lifetime products. They hold up to the abuse that my kids dish out. However the basketball goal doesn't hold up to a fedex truck. That is when customer service stepped up and sent me parts to get it fixed. The parts were sent to me within 3 days of emailing. I'm a lifetime customer for life.

Lifetime stands behind its products within reason. We’ve had our hoop for nearly 2 years. There were some parts that were rusting out (we live in FL). They didn’t flinch at sending the replacement parts that we needed. I can’t thank the Sales Rep, Matt, enough for going above and beyond my expectations with this experience as I was willing to pay for a share of the costs. He had it covered and shipped out to us completely free of charge.

It should have frame to bolt on instead of complete in ground pole. The edge protectors has holes which is good but not the back board which makes hard to drill The instructions are bit confusing and images are small on some pages. It should be clear and big so the customer can understand. Overall, it looks good and best value for the money. I just bought and installed it this week. Let's hope it will look good in years to come.

Read the reviews -- ALL the reviews -- and you will get a really good picture in your mind of what to expect. The basket ball goal seems to be of good quality -- but there are challenges you must face during the build stage... The box the item is shipped in is terribly flimsy. Luckily, nothing fell out of my box, and the backboard was not broken. THURSDAY AFTERNOON: We took everything out of the box, and laid it out in the garage for easy picking when needed. Inventory went well (we actually had some extra parts), but the plastic bags are NOT labeled to show what is inside. This leaves a little bit of guess work, and is irritating. There is already printing on the bags -- Lifetime should just print the part numbers on the bag for easy identification. FRIDAY AFTERNOON: The first step is to dig a huge hole, and use 15 bags of 50# cement. We only used 11 bags of cement, despite following the directions exactly. While the concrete set for the next three days, we assembled the basketball goal in the garage. SATURDAY: Despite the instructions saying three adults could put this basketball goal together, we were challenged with four adults. The first few pages of the instructions only show 2 or 3 parts and are easy to follow -- but the instructions become much more complicated with the turn of each page. Images are too small and not detailed enough to figure out exactly what needs to be done. Be ready to take things apart after you install them! Also, I used a 4-pound sledge hammer, and used the outside wall of my brick house to try to seat the poles as instructed -- it's simply not possible, as the 2x4 piece of wood eventually split in half (and the poles were STILL not seated as required by the instructions). SUNDAY: Day of rest. Mother's Day. We couldn't work on it at all, because our mothers and wives are so darned demanding... :) MONDAY AFTERNOON: We put the final parts together, and installed the poles with the previously described 4-pound sledge hammer. Again, it is not possible to install the poles as instructed, as the second piece of wood split in three places (and the poles were STILL not seated as required by the instructions). SUGGESTIONS: 1) The edges of the backboard are EXTREMELY SHARP -- I cut myself twice on Monday afternoon (completely filleted my index finger once, and just a normal cut on my thumb a second time). I did not see a warning in the instructions, and it would be really easy for Lifetime to simply bevel the sharp edge a little to get rid of that razor sharp edge! 2) Lifetime needs to include the thickness of the powder coat in their assembly process. There is absolutely NO WAY we could have assembled this basketball goal without that 4-pound sledgehammer. Bolts didn't fit into holes without several taps from the sledgehammer. The three part 10-inch pole never did properly fit together -- even WITH the 3-pound sledgehammer. 3) Lifetime needs to reconsider the order in which the parts are installed. It is nearly impossible to install the raising/lowering arms on the 10-inch pole with the backboard and hoop already installed. The hoop should be installed LAST, so you can lay the backboard FLAT and easily install the raising/lowering arms on the 10-inch pole. 4) After getting to page 44 of the instructions (with only 7 pages to go), we decided to ignore the instructions, take OFF the raising/lowering arm, and install the basketball goal in the order that actually makes sense. After we deviated from the instructions, the assembly went very smoothly and without much stress. In all, we spent about 8 hours putting it all together (not including time waiting for the concrete to dry). The finished product is AWESOME -- my three kids and I absolutely love it! Just be prepared to be frustrated (and add some blood, sweat, and tears) during the assembly process. :)

The only thing we didn't like was putting it together. It will take a few days to do all the steps and putting the basketball system together will take two people. It calls for 1 piece of rebar in it but we put in 3 to make it even more stable. When we finally got it up it is very nice for the price and the whole family loves it!

This was purchased as a gift, and box arrived quickly. I did not have time to return it before giving it as a gift, and hoped for the best, but was disappointed to find the box appeared to have been opened by a previous buyer, and the back board was damaged & missing parts. I have not contacted the mfg yet, but plan to do so. If mfg won't make this right, I will return the set to Walmart for the person I gave it to.

Bought basketball hoop monthd ago and received wrong bolt. Called and reordered the part and it was never shipped. Called again a week later and there was some error to so it still didn't ship. Still here waiting for a bolt to complete set up 2 months later. Kids are frustrated and I wish I could return

I purchased this as a Christmas present for the kids. Instructions are straightforward and simple enough. Got the post in the ground, the hoop mostly assembled, but action grip adjustment handle simply did not work. The mechanism for the adjustment trigger was too tight and with some strength could be squeezed in but would never release. I tried and tried, but nothing would work to make it slide in and out as intended. Got on a support call, wasted about an hour waiting for someone on the other line to pick up. Phone call was ok and I was able to communicate the problem and she asked for pictures. I sent a video to demonstrate the issue. Then she went silent. Next day I email again asking her if there was an update, immediately I get a reply that said "I will send all new parts thank you". Great news, but maybe a little more info would be helpful, i.e. if parts are in stock, when i can expect shipment, how long will shipping take, etc. I asked for a little more details but no response. 2 days later i get an email for an "order confirmation". So at least I have some proof that one day I will receive the parts, but nothing regarding shipment, tracking number, etc. Not sure if this means it is just in their system or if it is on the way. Meanwhile my kids ask me every hour when I can finish the 75% assembled hoop that is taking up room in the garage. Emailed again a day later to ask if the parts had shipped or if there was any other update. Crickets. So now on almost a week later and I don't even know if parts have made it out the door yet. Extremely frustrating simply because of lack of communication. A few lines in an email giving me an ETA would certainly make it much easier on your customer. Very disappointing experience. Can't say anything of the hoop yet. As of now, would not plan on purchasing from Lifetime again.