Bought lifetime In ground basketball hoop years ago and pole started to rust and became unstable. Contacted (emailed) customer service about the parts and very helpful with the process. After a year a different part needed to be replaced. Emailed them again and they responded the same. Surprisingly the price for the parts are cheaper than I thought.

Bought a Lifetime adjustable Basketball Goal for my grandchildren to use when visiting. Easy to follow instructions with great details to make installation a breeze. Would highly recommend these product to anyone. Recently had had run in with FedEx truck and broke pole. Customer service was fantastic. Explained situation and what I needed and customer service got it together and was able to ship almost within day. They even refused to charge me since I only had goal for such short time. Great service.

just got it installed yesterday. My husband is very anxious to use it. He was excited. BUT, you will need 3 strong persons to help install. It was very, very heavy. It went into place though. No problem with that. We would recommend it as long as you have some kind of help to install,

The back goal is really not that hard to put together. The instructions could be a little clearer, and everybody may not have some of the tools needed. But all in all the goal system seems to be a good one. I would highly recommend that you buy the " in ground sleeve" I did and have only set the sleeve in concrete so far.

This was purchased as a gift, and box arrived quickly. I did not have time to return it before giving it as a gift, and hoped for the best, but was disappointed to find the box appeared to have been opened by a previous buyer, and the back board was damaged & missing parts. I have not contacted the mfg yet, but plan to do so. If mfg won't make this right, I will return the set to Walmart for the person I gave it to.

I purchased this item because of the price and the reviews I read here. Based on what I read on the reviews found here, this product was exactly what I was expecting. I installed this system last weekend and our kids have been playing on it non-stop. It's not super-sturdy, but it is definitely sufficient for anyone looking to have a basketball hoop on their property at an affordable price. I followed the instructions to "T" with one exception: I dug a 12'' x 36" hole instead of the 18" x 24" hole stated in the instructions. I used a manual post hole digger for the hole; this took about 1.5 hours from the time I broke ground until the time I was ready to pour concrete. I installed this system using the 3.5" (diameter) x 18" in-ground sleeve others recommended here. I also used a 12" cardboard cylinder from the hardware store instead of using rebar during the install of the concrete. I used roughly 300 lbs. of concrete mix when I installed this basketball system. Concrete pouring lasted about 30-45 minutes from start to finish. Then, came the assembly of the pole/backboard while the concrete was setting. Assembly of the entire pole/backboard took about 3-4 hours. I thought the directions were very precise and fairly easy to follow; most of the diagrams are very detailed and this makes assembly much easier when sorting through all of the parts that come in the box. Some of the fittings are a little "snug", but nothing that a little tap from a hammer couldn't take care of. I had absolutely no issues with the hardware (nuts, bolts, etc.) that came with the kit. Others here have stated that they didn't receive all the parts or were provided wrong size bolts, etc. I didn't have any of these issues; I received all hardware required (even had 1 extra washer and self-tapping screw after completing assembly). I finished assembly of the pole/backboard and let the concrete cure for 2 days before I completed assembly. I would say I spent about 10 hours total with a little help from my 8-year old son (8 to 9 hours digging the hole, pouring the concrete, and assembling the rest of the pole/backboard and an additional hour doing the final install two days after the concrete cured). This basketball system works great for us; we have young kids and they really enjoy it. It was well worth the price and I would buy one again.

Seems sturdy, have an high/middle/elementary baskeball loving boys on it everyday. The first package arived in terrible shape. The Fed-Ex driver was so honest to warn me of the same . It was sent back. When reported the walmart staff made arrangement for a new expedited delivery which arrived soon. Packing instruction should be improved ie. main pole 1-2-3 should be labelled.One nut was missing, brought it from lowes. You will need 5.5 bags of 80 lb cement. Holding good for the first week. Rust is the main concern from all the earlier review. Will keep posted on the same.

I purchased this as a Christmas present for the kids. Instructions are straightforward and simple enough. Got the post in the ground, the hoop mostly assembled, but action grip adjustment handle simply did not work. The mechanism for the adjustment trigger was too tight and with some strength could be squeezed in but would never release. I tried and tried, but nothing would work to make it slide in and out as intended. Got on a support call, wasted about an hour waiting for someone on the other line to pick up. Phone call was ok and I was able to communicate the problem and she asked for pictures. I sent a video to demonstrate the issue. Then she went silent. Next day I email again asking her if there was an update, immediately I get a reply that said "I will send all new parts thank you". Great news, but maybe a little more info would be helpful, i.e. if parts are in stock, when i can expect shipment, how long will shipping take, etc. I asked for a little more details but no response. 2 days later i get an email for an "order confirmation". So at least I have some proof that one day I will receive the parts, but nothing regarding shipment, tracking number, etc. Not sure if this means it is just in their system or if it is on the way. Meanwhile my kids ask me every hour when I can finish the 75% assembled hoop that is taking up room in the garage. Emailed again a day later to ask if the parts had shipped or if there was any other update. Crickets. So now on almost a week later and I don't even know if parts have made it out the door yet. Extremely frustrating simply because of lack of communication. A few lines in an email giving me an ETA would certainly make it much easier on your customer. Very disappointing experience. Can't say anything of the hoop yet. As of now, would not plan on purchasing from Lifetime again.

Terrible!! This goal was purchased for our kids to have fun, but it has taken us DAYS to put together! The instructions are ridiculous, and it is so hard to set up. The bolts included are the wrong size, so prepare to buy your own, and have lots of tools on hand along with lots of help, because the whole process is very difficult and frustrating. It even says in the manual that you MAY have to bore out the holes to make them larger- You DEFINITELY have to do this. I don't understand why anyone would manufacture something so poorly. This was expensive and not worth all the trouble. No wonder people hire professionals to install these things!

Walmart did an excellent job on the shipping. THe backboard had very good instructions once you read over them several times. All the parts were herend it went together perfect. For the money it is pretty good. It shakes just a little when it with basketball. Worth the money