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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 61-70 of 199 reviews
May 29, 2025
Alexie B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Feels like name brand for a fraction of the price

I work at a mattress store... all we sell are mattresses. That being said, my expectations are always high, and my standards are as well. This mattress feels EXACTLY the same as our previous queen size that was more than double the price. It is so unbelievably comfortable and supportive. Its worth the price for sure and i would buy it again tenfold if we need more mattresses in the future for other rooms

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

Thank you so much for this fantastic review and recommendation, Alexie! Sweet dreams!

Dec 16, 2025
GLC
3 out of 5 stars
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

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Feb 14, 2026
CHARLES
1 out of 5 stars
1 out of 5 stars review

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

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Mar 14, 2026
MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

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Feb 15, 2026
Kathryn
2 out of 5 stars
2 out of 5 stars review

Uncomfortable

I really wanted to like this mattress, but unfortunately it was not very comfortable. Biggest thing is that it retained heat and it kept me burning up throughout the night. Thankfully Sam’s Club has a great return policy and was able to help me return the mattress. So, I appreciate that!

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May 2, 2026
Ms
5 out of 5 stars
5 out of 5 stars review

Comfortable bed to sleep in all night.

This mattress was very large the last "14 inch" mattress I got ended up being thin and only about 10 inches max. This bed is super comfortable and has basically a built-in foam topper from the feels of it.

Incentivized Review
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Apr 18, 2026
KJ
5 out of 5 stars
5 out of 5 stars review

Hotel quality at home!

I’ve slept a few nights on this 5 star hotel quality mattress and to say I’m rested is an understatement! The top layer of the mattress is the perfect mix of firm yet plush. It’s a solid choice for comfort!

Incentivized Review
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Apr 16, 2026
Linky71
5 out of 5 stars
5 out of 5 stars review

The answer to your sleepless night's dream!

The answer to your sleepless night's dream! Experience the ultimate comfort only available with a mattress like this! Super comfortable, supportive night's sleep can be shipped direct to your front door!

Incentivized Review
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Apr 16, 2026
Hello Ello
5 out of 5 stars
5 out of 5 stars review

Comfortable sleep

I love how this mattress is shrink wrapped. It is easy to move into any room. I allowed it expand for about 48 hours. I love the quilted top and the sides are darker. The mattress is very comfortable. It was the best sleep that I had in a while.

Incentivized Review
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Jun 20, 2026
Chloe
1 out of 5 stars
1 out of 5 stars review

WHERE IS THE REST OF MY BED?

This bed is not a King size mattress- it is too short in length and too short in width, now I have gaps all throughout my bed frame. I wish I would have looked at the bad reviews first. It took forever to arrive as well - there were so many bad instances when ordering and receiving this bed. DO NOT BUY

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