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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 51-60 of 199 reviews
Sep 4, 2024
Jon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

XL Twin Pair

We bought two of the XL Twin size to replace our King size mattress, and use them on a pair of matching adjustable bases. We’ve only had them a couple of weeks, but so far we're both happy with them! This 14" thich mattress works well with the adjustable base, though a thinner mattress might work better.

Helpful?56MNVX2X80RL13889213244
reply from Performance Sleep Products

Hi Jon -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Aug 28, 2025
Mike
4 out of 5 stars
4 out of 5 stars review

Medium is comfortable but too firm 4 side sleeper

Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.

Helpful?56MNVX2X80RL13889213244
Nov 28, 2025
Gator
2 out of 5 stars
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Dec 8, 2024
Shannon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very pleased!

After getting 3 defective Nectar Premium mattresses in a row, I decided to give up on Nectar. I took a chance on this mattress from Sam's. I purchased a Medium and couldn't be happier with it. I would say it's actually firmer that the Nectar Premium. I have a bad back, hips and knees. I am now able to enjoy pain-free sleep!

Helpful?56MNVX2X80RL13889213244
reply from Performance Sleep Products

Hi Shannon - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Feb 28, 2025
13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

Helpful?56MNVX2X80RL13889213244
reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns &amp; Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations.<br /><br />We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.”<br /><br />If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

Dec 6, 2024
SG
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great Mattress!! Horrible FedEx Delivery!!

Ordered this mattress for my sister in San Antonio. FedEx showed it to be out for delivery for 4 days. Had to cancel the order and re-order for pick up because FedEx could never tell us where the mattress was. Sam’s really needs to rethink their delivery carriers.

Helpful?56MNVX2X80RL13889213244
reply from Performance Sleep Products

Hi SG - We are happy to hear that you are satisfied with your purchase. We appreciate your review and will communicate this shipping delay and apologize for this inconvenience.

May 29, 2025
Alexie B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Feels like name brand for a fraction of the price

I work at a mattress store... all we sell are mattresses. That being said, my expectations are always high, and my standards are as well. This mattress feels EXACTLY the same as our previous queen size that was more than double the price. It is so unbelievably comfortable and supportive. Its worth the price for sure and i would buy it again tenfold if we need more mattresses in the future for other rooms

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

Thank you so much for this fantastic review and recommendation, Alexie! Sweet dreams!

Aug 31, 2024
Ms D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress

This bed is a god sent from the moment I set it up and I slept in it that evening I have been able to sleep soundly. I have a few medical problems where I could not get comfortable sleep on any mattresses I was beginning to give up hope. I saw this frame and mattress in Sam’s Club and decided to give it a try. It also helped that it was on sale . when I tell you I haven’t slept as good in over three years it’s not a lie, came changer. get it today

Helpful?56MNVX2X80RL13889213244
reply from Performance Sleep Products

Hi Ms D-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 21, 2025
GLENN
1 out of 5 stars
1 out of 5 stars review

Not true king sized

Overall the mattress is nice and comfortable, however it is not a true king size mattress. The specs on the website list it as being 76x80, but it is only 77" long. When I put it in the bed frame I noticed a large gap at each end compared to our old mattress. My feet hang off the end. I guess that's how they offer the Sam's discount by removing 3 inches from every mattress.

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

We are sorry the mattress did not meet your expectations, GLENN. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Sep 5, 2025
ELAINE
1 out of 5 stars
1 out of 5 stars review

defective

Don't waste your time on this mattress. We had two more delivered after the first one was faulty, the first replacement mattress being both the wrong size and the wrong model. Turns out both the first and the third were faulty. Neither expanded to the full 14" height after more than a week of inflate time, both were 70" instead of 75". The return/replacement process is a nightmare. A private shipping company, which was terrible to deal with, was dispatched to our house to collect the mattress. The first replacement mattress was a California King instead of a twin. Unfortunately, we did not figure this out until it had expanded partially on my child's bed and partially on the floor. When I spoke with someone about the issue, I was told that my child could sleep on the california king on the floor while we awaited the pickup and replacement of the extremely too large mattress. It was a true delight to try and get a fully expanded california king out of the room, down the stairs, and outside for the aforementioned terrible shipping company to come and pick it up. While awaiting the pickup and shipment of the appropriate size model my child was completely blocked out of her room by the mattress and forced to sleep elsewhere. After the third and final mattress arrived we set it up and let it sit for longer than the 3 recommended days. It is still just 12" high and 70" long. It does not come anywhere near filling the cover and no sheets will ever fit it. It will be going back. Both of my adult children have had great success with other Sams mattress models, but do not get this one.

Helpful?56MNVX2X80RL13889213244