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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 41-50 of 199 reviews
Apr 20, 2026
Angel The Great
5 out of 5 stars
5 out of 5 stars review

Great mattress

I first slept on this mattress at my friend's house in her guest room. I had a wonderful ngihts rest. I had recently purchased a mattress of my own. But after trying sleeping on this mattress, I had to return my previous purchase. This mattress is a 10 out of 10.

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Apr 21, 2026
Willow M
4 out of 5 stars
4 out of 5 stars review

A good night’s sleep but no significant cooling

I waited a week to write my review so I could evaluate the features and comfort of the mattress. Before you buy, consider the height of the mattress. Options are 9” or 14”. I opted for the 14”, not realizing it is too tall for me to sit on the edge and put my shoes on. There were no unpacking instructions. The box was heavy and bulky-definitely needed two people to maneuver it in to place. The mattress info in minutes and we were able to sleep on it the first night. I find the mattress very comfortable. I am sleeping through the night, unlike my old mattress when I would toss and turn. I don’t notice the “cooling” feature - temperature feels the same as my 8 year old mattress. Overall, I am happy with it.

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Apr 22, 2026
Mrs_Baxter0215
5 out of 5 stars
5 out of 5 stars review

Super comfortable and cooling

We absolutely love this mattress! The mattress is so incredibly comfortable. We love that it is Cooling so it helps us not sleep so hot and helps ensure that we get a full nights rest. Our kids always ask to sleep in our bed because it’s so comfortable

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Apr 23, 2026
Hhan
4 out of 5 stars
4 out of 5 stars review

Soft and comfy

Hard to say long term how I would rate this mattress and I don't think you'll ever find one outside a sleep number where both people are fully happy. I will say the matress in comfy. To husband it's more springy than our prior mattress. Not to the point of disrupting the other person, but you can feel the springiness. It is a great side sleeper mattress. Took a little more than 24 hours from opening to be ready to use. Has a nice removeable topper for washing. The topper is smooth so our egyptian cotton sheets come off easily, whereas the basic flannel stays on better. Husband does think mattress feels warmer than out previous, but I didn't notice.

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Apr 14, 2026
OCD help
5 out of 5 stars
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it’s soft yet firm in someplace. It’s just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I’ll probably end up having to upgrade my children children’s beds to this brand

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Jun 10, 2026
CD
1 out of 5 stars
1 out of 5 stars review

Too soft and too difficult to return - hard pass

No need for anyone to sleep on the mattress purchased at our local store for our guest room. Purchased the medium firmness %26 knew as soon as we sat down on it that the mattress was FAR too soft and had little structure to it. After reading several reviews that claimed it was like sleeping on a brick, we felt confident this would be a supportive mattress for our guest room. We didn't even place sheets on it and offer it to a guest to sleep on because it was so soft. The sides also sink low when sitting on them because there is no structure to support it. The cover is far to big for the filling - a gap of about 3" . The mattress is not returnable to the local store. So, after calling and getting a "new A.I. agent" who only said it couldn't be returned because it cost too much, I made it to a human working in a call center who had such a bad connection it was hard to communicate with him. I was transferred again "to someone who could help me" who did put a request in to have the mattress picked up. Refunds are not issued until after the mattress is delivered to their warehouse after an outside company picks up. 24-72 hours for the delivery company to call to setup a pickup time , unclear how long that might take. Was told it takes 5-7 days AFTER pickup for item to make it to the warehouse to be processed for a return. So no, this mattress is not "hotel quality" in the slightest. Don't be fooled by the name on the box or sleek advertising. This is a HUGE waste of time %26 a poor quality product. Unfortunately one would not know this until you purchase the box %26 open the mattress because it is not open in store to try. I would not recommend this producte even for an occasionally used guest space.

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Feb 2, 2026
BROOKE
1 out of 5 stars
1 out of 5 stars review

We have had this mattress less than 3 Months and it already has dents where we sleep. The one side never even rose all the way full so there is a slant Off the side

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Nov 22, 2025
SCOTT
1 out of 5 stars
1 out of 5 stars review

Bought Twin XL and the mattress measures the size

We ordered 2 Twin XL mattresses. Boxes claim to be Twin XLs but when we opened the boxes and allowed the mattresses to expand they measure as a regular Twin size mattress, 5 inches shorter than a Twin XL. All tags on the mattresses claim to be Twin XL.

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reply from Member's Mark Team

Thank you for bringing this to our attention, SCOTT. We’re very sorry the mattresses you received did not measure up to the Twin XL size as expected. This is not the experience we want for our members. We’d like to investigate this further to determine whether there was a manufacturing or labeling error and make it right for you. Please reach out to Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Nov 21, 2025
Jessica
1 out of 5 stars
1 out of 5 stars review

Mattress awful and return process a nightmare

This mattress killed my back. Was way too soft (I ordered the medium) and had to return before having it a week. The online return process has been a nightmare! It took 3 weeks for someone to pick it up and they said it will be another 2 weeks before I may possibly see my refund. I will never buy another large item online from Sam's Club again.

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

We’re very sorry to hear about your experience, Jessica. Comfort is highly personal, and it sounds like the medium firmness wasn’t the right fit for your needs. We regret that the return process added further frustration and took longer than expected, but we appreciate your feedback as this will help improve the process in the future. You can contact Member Support at (888) 301-0332 if you need further assistance.

Jun 22, 2025
Nate
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress!

So comfortable! And great price! I was in a bit of a rush to buy a mattress for some guests coming over. So, I didn’t fully read the full description on the box before buying. I didn’t realize this is actually a spring mattress with a memory foam top. The relatively small packaging tricked me. But, I was definitely not disappointed! The spring/foam combo is so comfortable!

Helpful?56MNVX2X80RL13889213244
reply from Member's Mark Team

We're so glad to have exceeded your expectations with our mattress, Nate! Thank you for the 5-star recommendation!