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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 31-40 of 222 reviews
Apr 19, 2026
Reviewer name: Christina
5 out of 5 stars
5 out of 5 stars review

Comfortable Mattress

The Member's Mark Hotel Premier 14-inch Hybrid Medium Queen mattress is a great choice for anyone looking for comfort and value. First, it offers excellent support with the hybrid design with coils and memory foam, helping keep your body aligned while you sleep. Second, the cooling gel technology keeps the mattress comfortable throughout the night, preventing overheating and no sweaty feeling like older versions, we have had in the past. Finally, it provides a perfect balance of softness and firmness, making it ideal for a variety of sleep positions and ensuring a restful, comfortable night's sleep. Definitely considering transitioning the rest of the house to these for the rest of the family.

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Apr 17, 2026
Reviewer name: Love2shop
5 out of 5 stars
5 out of 5 stars review

Cool, Comfortable and Great Value !

I am extremely happy with this Member's Mark Hotel Premier Collection mattress. From the very first night, I noticed a big difference in comfort and support. The hybrid design really gives you the best of both worlds—the memory foam layers feel soft and contour nicely, while the pocket coils provide excellent support and keep everything feeling stable. One of my favorite features is how cool it sleeps. The cooling cover and gel memory foam really seem to work—I don't wake up overheated like I have with other mattresses. It's a great balance of softness and firmness (I'd say true medium), which works well whether you sleep on your back or side. Setup was simple, and the quality feels impressive for the price. It honestly has that “hotel bed” feel right at home. If you're looking for a comfortable, supportive, and cooling mattress without spending a fortune, this is a fantastic choice. Highly recommend!

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Apr 20, 2026
Reviewer name: SBIXBY
5 out of 5 stars
5 out of 5 stars review

Great mattress

It came shipped in a box and wrapped up. It has instructions to unwrap and must set for 72 hours to fully inflate up. Once we got this situated, you get a great size mattress. Cooling fabric, handles on the size and zipped enclosure so you can wash. We enjoy the comfort of this mattress. My daughter insists its her favorite comfy bed.

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Apr 16, 2026
Reviewer name: Chris
5 out of 5 stars
5 out of 5 stars review

Great hybrid mattress

This is a high quality mattress that is around half the cost of a name brand mattress of a similar type. It does give you a cooling effect as well as sufficient support to get a good night's sleep. I'm very happy I purchased this mattress, because it checks all the boxes of comfort and stability for a product of this type. It takes around a day to expand after you take it out of the wrapper, and I like the feel of the fabric that encases the mattress. Very good purchase. Highly recommend it.

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Apr 20, 2026
Reviewer name: Michelle K
5 out of 5 stars
5 out of 5 stars review

Amazing Mattress!

We have the Member's Mark Hotel Premier 14” Hybrid Mattress in king and medium firmness. The coils provide conforming support and motion reduction making it a great option for couples. The memory foam layer makes it so comfortable. The gel technology pulls the heat away from the body which helps regulate temperature as we sleep. We absolutely love this mattress!

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Feb 28, 2025
Reviewer name: 13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

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reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns & Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations. We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.” If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

Apr 15, 2026
Reviewer name: Ddasan
5 out of 5 stars
5 out of 5 stars review

Real msdium softness

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

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May 4, 2026
Reviewer name: Bibi
5 out of 5 stars
5 out of 5 stars review

Its a dream

Best nights sleep i have had in such a long time. This mattress is plush, so comfortable, its perfect for me. Its thick perfect firmness for my confront level. Its high which is great. I don't like thin mattresses. Great quality. Its expands very fast and adjust. This is an awesome matress. Its memory foam 5". Its great for my back. It has cooling technology. Its just amazing. We love it.

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Apr 16, 2026
Reviewer name: DWD
5 out of 5 stars
5 out of 5 stars review

Deep Sleep

I already love memory foam mattresses. This was a step above what I have used in the past. I love the washable cover. Simply unzip and wash. I have some back issues and the way this fits to my back provides for a great sleep. I wake up relieved. I am a hot sleeper and the cooling technology really helped.

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Apr 14, 2026
Reviewer name: OCD help
5 out of 5 stars
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it's soft yet firm in someplace. It's just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I'll probably end up having to upgrade my children children's beds to this brand

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