This mattress is a nice combination of soft, but firm. It allows for uninterrupted sleep when two people have different sleep schedules, and are getting in and out of beds at different times.

For a mattress out of a box, this is surprisingly comfortable. A little more padding on the top so that you don't feel the tops of the springs & it would be 5 stars. Adding a mattress topper made this a great mattress for my guest room.

We love them. 20 stars if possible. Very convenient to order online and get delivered to home. Would recommend to all who are interested. Very comfortable sleep.

This mattress in a box is a good value for the money. We purchased for a guest room. I would like the sides to be just a bit more rigid. But the mattress is very comfortable. I would purchase again.

Quite satisfied so far. Too early to give 5 stars because I'm old enough to know a mattress can break down fairly quickly. Our guests used this bed over the weekend and were pleased with the mattress too.

We unboxed and it rose to about 9", allowed full time to expand, still only at 10" 3 days later. This is obviously a faulty mattress that we received. Absolutely unbearable to sleep on, WAY to soft, and tons of loose fabric. Went to our local store and they pretty much said we are out of luck, call Serta with an added "you are not the only ones having this problem with this product" PULL the product Sam's club if you know it is an issue! Unbelievable! You used to have a customer satisfaction guarantee. So disappointed! Now we have to load up a non compressed KING mattress and transport back to the store to return. Fun times!

I purchased this mattress for weekend guest. I usually ignore other reviews, but this time I should have taken them seriously. It is crooked on the sides therefore it doesn't fit the platform right. There is a lot of loose fabric all over. One corner is wadded up with what feels like nothing on the inside. The metal coils are at the very edge of the mattress. Its basically a piece of junk. Nobody has slept on it yet, but I will be embarrassed to put guest on it. I'm surprised "Serta" puts out product like this. I feel like I have wasted my money. Very disappointed and I will NEVER buy a Serta product again.

Delivery was quick but very heavy it took the FedEx driver and my husband to get it off the truck. My husband was able to put it on the bed by himself. It's a little hard for me but I had a foam 2” mattress topper I put on it and now it's wonderful.

Very comfortable

I purchased this mattress, took it out of the box and let it sit for days. Was deformed days later and lying on it felt like you were on a washboard. Horrible, defective mattress. Trying to get it returned took SEVERAL phone calls and 16 emails back and forth with Serta. Very frustrating! Tried to post pictures but it would not allow me to.