Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for
Serta SleepTrue 13" Medium Hybrid Mattress
4.2 out of 5 stars
stars598 ratings262 reviews
  1. 5 stars63% (377)
  2. 4 stars16% (96)
  3. 3 stars6% (35)
  4. 2 stars4% (25)
  5. 1 star11% (65)
Write a review

Customer photos

Sort by |
Showing 81-90 of 262 reviews
Apr 22, 2022
Beth W
5 out of 5 stars review

Verified Purchase

Sleeping Great!

This mattress is a nice combination of soft, but firm. It allows for uninterrupted sleep when two people have different sleep schedules, and are getting in and out of beds at different times.

Helpful?1C6YP72NOOYH13888664019
Nov 17, 2021
Kim S
4 out of 5 stars review

Verified Purchase

Very comfortable for out of a box

For a mattress out of a box, this is surprisingly comfortable. A little more padding on the top so that you don't feel the tops of the springs & it would be 5 stars. Adding a mattress topper made this a great mattress for my guest room.

Helpful?1C6YP72NOOYH13888664019
Apr 28, 2021
Peggy
5 out of 5 stars review

Verified Purchase

Awesome mattress

We love them. 20 stars if possible. Very convenient to order online and get delivered to home. Would recommend to all who are interested. Very comfortable sleep.

Helpful?1C6YP72NOOYH13888664019
Mar 14, 2024
LSwain
5 out of 5 stars review

Verified Purchase

Good value for money

This mattress in a box is a good value for the money. We purchased for a guest room. I would like the sides to be just a bit more rigid. But the mattress is very comfortable. I would purchase again.

Helpful?1C6YP72NOOYH13888664019
Mar 14, 2023
Great Expectations
4 out of 5 stars review

Verified Purchase

Convenient way to have a mattress delivered!

Quite satisfied so far. Too early to give 5 stars because I'm old enough to know a mattress can break down fairly quickly. Our guests used this bed over the weekend and were pleased with the mattress too.

Helpful?1C6YP72NOOYH13888664019
Jan 3, 2022
Eddie
1 out of 5 stars review

BUYER BEWARE!!!!! DO NOT BUY THIS!

We unboxed and it rose to about 9", allowed full time to expand, still only at 10" 3 days later. This is obviously a faulty mattress that we received. Absolutely unbearable to sleep on, WAY to soft, and tons of loose fabric. Went to our local store and they pretty much said we are out of luck, call Serta with an added "you are not the only ones having this problem with this product" PULL the product Sam's club if you know it is an issue! Unbelievable! You used to have a customer satisfaction guarantee. So disappointed! Now we have to load up a non compressed KING mattress and transport back to the store to return. Fun times!

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hello Eddie, Thank you for taking the time to leave a review. We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please call us at 1-888-240-1945. Thank you.

Jan 26, 2022
Regretfull
1 out of 5 stars review

DON'T BUY THIS MATTRESS!

I purchased this mattress for weekend guest. I usually ignore other reviews, but this time I should have taken them seriously. It is crooked on the sides therefore it doesn't fit the platform right. There is a lot of loose fabric all over. One corner is wadded up with what feels like nothing on the inside. The metal coils are at the very edge of the mattress. Its basically a piece of junk. Nobody has slept on it yet, but I will be embarrassed to put guest on it. I'm surprised "Serta" puts out product like this. I feel like I have wasted my money. Very disappointed and I will NEVER buy a Serta product again.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there, we are sorry to learn of your experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Mar 30, 2022
Ccr
4 out of 5 stars review

Verified Purchase

Love it

Delivery was quick but very heavy it took the FedEx driver and my husband to get it off the truck. My husband was able to put it on the bed by himself. It's a little hard for me but I had a foam 2” mattress topper I put on it and now it's wonderful.

Helpful?1C6YP72NOOYH13888664019
Aug 8, 2022
Redtail
5 out of 5 stars review

Verified Purchase

Treat yourself

Very comfortable

Helpful?1C6YP72NOOYH13888664019
Feb 25, 2021
Lea
1 out of 5 stars review

Mattress was lumpy

I purchased this mattress, took it out of the box and let it sit for days. Was deformed days later and lying on it felt like you were on a washboard. Horrible, defective mattress. Trying to get it returned took SEVERAL phone calls and 16 emails back and forth with Serta. Very frustrating! Tried to post pictures but it would not allow me to.

Helpful?1C6YP72NOOYH13888664019