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Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for
Serta SleepTrue 13" Medium Hybrid Mattress
4.2 out of 5 stars
stars598 ratings262 reviews
  1. 5 stars63% (377)
  2. 4 stars16% (96)
  3. 3 stars6% (35)
  4. 2 stars4% (25)
  5. 1 star11% (65)
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Showing 1-10 of 262 reviews
Aug 2, 2020
Garcia family
5 out of 5 stars review

Verified Purchase

Best mattress ever!

When we received the mattress, we unrolled it and put it on our bed. It had a smell for a while, but it subsided. The bed conforms to your shape making it comfortable. Since having the mattress, my husband and and I wake up and we are not sore or tired. We haven't had back pain in a while either.

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Jan 4, 2023
BC
5 out of 5 stars review

Verified Purchase

Quality in a surprisingly small package

Surprised on how it was packed. Originally thought it was a mistake. Once the packaging was unsealed, the mattress grew into its proper size. Initially thoughts: exactly what we expected and is enjoyable to sleep on. Will see how the quality continues.

Helpful?1C6YP72NOOYH13888664019
Dec 1, 2022
KR
5 out of 5 stars review

Verified Purchase

Surprised

I was skeptical about t this purchase because I've never purchased a mattress in a box and though the quality may not be as good as a traditional mattress, but I was pleasantly surprised. It was super easy to transport, and setup and it has worked beautifully.

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Jul 14, 2020
Laney
3 out of 5 stars review

Verified Purchase

Dent in middle from being rolled up in box

the mattress is certainly very comfortable the only reason I'm giving it at 3 and I haven't had a chance to call Sam's club customer service yet about this, is that in the middle of the mattress it still has a dent from where it came rolled up in the box and it's already been a couple of weeks and it has yet to sponge back up. looks like a defective mattress in my opinion.but it still feels comfortable it just has that dent that I can see and feel when I sit in the middle of the mattress.

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Aug 16, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Going back

The mattress arrived on the day the order said it would. My wife and I got it on the bed (its heavy) and unwrapped the packaging. Once released it unrolled quickly and it expanded as designed. It was completely expanded within a matter of a few hours. The mattress is firmer than we had thought a medium firm mattress should be. Within 3-4 weeks we noticed it was beginning to develop valleys where we sleep. I weigh 165 pounds and my wife weighs less. It should not be developing indention's after 4-6 weeks. We got rid of our five-year old mattress, because we were tired of trying to climb "the mountain" every time we said goodnight with a kiss. We will return the mattress

Helpful?1C6YP72NOOYH13888664019
Feb 16, 2021
Adam
2 out of 5 stars review

Verified Purchase

Not what you expect from a Serta

Unfortunately, Serta is not the brand that they used to be. The mattress was very soft and swallows you whole as you sink into the material. Considering how far down you sink in the middle, it feels like all four corners should be straight up in the air. The springs are very loud in this mattress. Buy something else. I returned mine. :/

Helpful?1C6YP72NOOYH13888664019
Nov 7, 2022
Tiffany
1 out of 5 stars review

Verified Purchase

Very uncomfortable

Very uncomfortable bed we had it for about a year. It started sagging on both sides so they sent us a replacement, and the replacement is only a month old is already starting to do the same thing thinking I might just call and get my money back and buy a different bed.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi Tiffany. We're sorry to hear that you have not had a good experience with your Serta mattresses. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at (385) 256-9674.

Jun 14, 2022
Cindy
1 out of 5 stars review

Verified Purchase

Very disappointed!

They delivered it to the wrong address. After two days my neighbor brought it to me. It was supposed to be medium firm and there is no way it is that. It is very soft and hurts my back. There was a rip in the mattress. When I called to complain I was told I would receive a $50 gift card which would be 10% off. I never received the gift card. I am very dissatisfied with this purchase from Sam's club and may never buy anything again from them!!!

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reply from Serta Team

Hi, Cindy. We're sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Jun 21, 2021
Unhappy
1 out of 5 stars review

Verified Purchase

Feels like Pillowtop Cardboard

I was really hoping that the delivery guy mixed up my order with another customer's, but that was not the case. The mattress feel cheap, and very uncomfortable. Unfortunately, we bought the mattress just before we had a housefire and was unable to accept the delivery until 8 months later. By that time, I figured it was too late to return it. The top portion was too soft and caused a sense of rolling off the edge. When you lie on it, the top sinks down to a hard surface that feels a lot like cardboard. I am at the point of purchasing a topper for my topper to get some sense of firmness instead of rigidity (everywhere except the mattress edge).

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. You may also contact Serta's customer care team at 888-557-3782, if you still need assistance. Thank you!

Jul 25, 2023
AV
1 out of 5 stars review

Verified Purchase

Not as good as you think

This mattress looks nice but when it came rolled up in a box, I knew it wasn't right. After letting it fluff out and putting it on the bed, it was nowhere near medium in firming, it was extra extra soft. When you SIT on it, you sink to the bottom and I'm a little person. Also, I'm still waiting on their currier to pick it up, it's going on 2 weeks now

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for and we are sorry you are having issues with the pickup. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!