Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for
Serta SleepTrue 13" Medium Hybrid Mattress
4.2 out of 5 stars
stars598 ratings262 reviews
  1. 5 stars63% (377)
  2. 4 stars16% (96)
  3. 3 stars6% (35)
  4. 2 stars4% (25)
  5. 1 star11% (65)
Write a review

Customer photos

Sort by |
Showing 11-20 of 262 reviews
Jul 7, 2022
JF
1 out of 5 stars review

Verified Purchase

Don't buy!

Unfortunately, it is terrible on the side edges getting in and out of bed…just like some of the reviews stated. You feel like you're going to slide down as you get out of bed. Very disappointed.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi, there. We are so sorry to hear that you have not had a good experience with your Serta mattress. Please contact us at 1-888-240-1945 so we can assist you better.

Nov 23, 2021
No name
1 out of 5 stars review

Verified Purchase

Disappointed

Wasn't comfortable. Did not deflate all the way. Having the hardest time returning it... in fact it's still sitting in my hallway since no one has picked it up yet. Very frustrating

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hello, We are sorry that your Serta mattress has not met your expectations. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 5, 2021
RG
4 out of 5 stars review

Verified Purchase

Good Buy

Bed came quicker than expected which was good. Purchased for my son and with him sleeping on it for about 2 weeks now he says he loves it. Came neatly in a box and was a quick to set up. No other issues so far.

Helpful?1C6YP72NOOYH13888664019
Sep 6, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Like sleeping on a cloud!

A must-have for any bedroom! I couldn't have asked for anything better. It's the perfect combo of firm and plush. Very plush on the outside but very firm on the interior of the mattress. Thank you serta! I'm a very pleased customer

Helpful?1C6YP72NOOYH13888664019
Jun 3, 2021
rhonda
5 out of 5 stars review

Verified Purchase

Mattress replaced

So very happy... we replaced our old one with this new model, i hit the pillo and i am out. Not always tossing and turning to find the right spot. It is awesome. We had the whole family over, and they are going to be replacing theirs soon...

Helpful?1C6YP72NOOYH13888664019
Feb 15, 2021
Yvette W
3 out of 5 stars review

Verified Purchase

Great Soft Mattress

The mattress immediately started inflating when we took the plastic off. That was great. It was 13” high and that was great. I expected it to be medium firm, but it felt very soft.

Helpful?1C6YP72NOOYH13888664019
May 24, 2022
Tstotes
1 out of 5 stars review

Verified Purchase

Great for 1 person

Not meant for 2 people, sides are very soft so if you lay too close to the side if just sinks down and you are spending the whole night trying not to fall off

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

May 26, 2022
George
2 out of 5 stars review

Verified Purchase

I don't like it but maybe it's just me

I don't like it but maybe it's just me. It's to bouncy and I feel like I'm going to fall off of the sides. I have to add something under the bed sides to make it even

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi, George. We are so sorry to hear that you have not had a good experience with your Serta mattress. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Jun 10, 2023
Jobi
2 out of 5 stars review

Verified Purchase

Good in the center but too soft along the edges

The mattress feel soft, but not too soft. However, when we sit on the sides, we slip off it completely. The coils are either weak on the edges or not there at all. That's why I give mattress 2 stars. Every side/edge has poor quality.

Helpful?1C6YP72NOOYH13888664019
Aug 5, 2020
FabbeyAbbey
5 out of 5 stars review

Verified Purchase

This bed should be illegal...in a good way!!

Truly incredible! I was nervous for this mattress because I read comments on here and on other websites and the reviews were split as to whether this was good for side sleepers, etc. Well, let me tell you - IT IS GREAT FOR SLEEPING ANY WAY! I have never slept on my back until this bed. I sleep so soundly and so does my boyfriend. He texted me one morning and goes, "This bed should be illegal [because I sleep so great]." I'll wake up from my REM cycle after sleeping on my side and lay on my back and pass back out. I cannot say enough great things about this bed!!

Helpful?1C6YP72NOOYH13888664019