Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress

Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for

Serta SleepTrue 13" Medium Hybrid Mattress

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4.2 out of 5 stars

stars598 ratings262 reviews

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Showing 71-80 of 262 reviews

Aug 24, 2022

Vinracer56

5 out of 5 stars review

Verified Purchase

Excellent mattress

Great mattress and so comfortable

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Aug 30, 2020

Anonymous

5 out of 5 stars review

Verified Purchase

What a great deal

I bought this Mettress from samsclub.com. It is Nice & very compatible. I bought it $350 with the discount price. It was really great deal.

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Jun 29, 2020

Cristina

5 out of 5 stars review

Verified Purchase

Happy with this mattress

Reinflated nicely. On the medium-firm side. Downside is that edges collapse if you sit at the edges. But in the center it's great!

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May 1, 2023

Murray Brigham

5 out of 5 stars review

Verified Purchase

Serta 13" Coil Euro Top Queen Mattress

I'm really happy with this mattress, it's not quite as soft on top as I would like, but all in all, I like it.

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Jul 6, 2022

NCChief

4 out of 5 stars review

Verified Purchase

Spare Room Mattress

Purchase this same mattress brand 1yr ago for a guest bedroom. Guests who have used it liked it's firmness.

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Feb 26, 2021

Not happy

1 out of 5 stars review

Verified Purchase

Not good

The mattress is very cheaply made. It didn't fully expand and was very lumpy. It had a hump in the middle where it was folded.

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reply from Serta Team

Hello, we are sorry that the Serta 13" Coil Euro Top King Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 23, 2020

DeeDee6

2 out of 5 stars review

Verified Purchase

Not firm

The mattress got here quickly and unfolded quickly with no issues. My issue is how soft it is. Not firm at all.

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reply from Serta Team

Hello, we are sorry that the Serta SleepTrue Hybrid 13" Euro Top Twin Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 6, 2021

Ashley

2 out of 5 stars review

Verified Purchase

Too firm

Mattress is very firm and sounds like a diaper squishing around when you lay on it. Would not recommended

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reply from Serta Team

We're so sorry to hear that your mattress is too firm! Please feel free to reach out directly to Sam's Club as they'll be able to best assist you with any questions you might have about a a possible return or exchange. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Apr 4, 2021

Asclair

5 out of 5 stars review

Verified Purchase

Great mattress!

Great purchase. Was worried the first night it wasn't very supportive but by the next night it had fully expanded and the coils offer just right support. Best sleep in years.

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Mar 14, 2023

Great Expectations

4 out of 5 stars review

Verified Purchase

Convenient way to have a mattress delivered!

Quite satisfied so far. Too early to give 5 stars because I'm old enough to know a mattress can break down fairly quickly. Our guests used this bed over the weekend and were pleased with the mattress too.

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