Hello- We are very sorry to hear you are having this issue with your new beverage center. We recommend resetting the electronics by unplugging the unit for at least 5 minutes and see if that helps it start cooling better. If you continue to have issues with it keeping cool, we recommend taking advantage of your warranty and reaching out to service. They can be reached by calling 1-877-337-3639. Your warranty information can be found in the follow link on page 22. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60809-2.PDF If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Thank you! Joyce@Haier