Hi Tyhler, Thanks so much for your review! We're so sorry to hear about your shelving and that replacement parts have arrived broken. We're sure that's frustrating. Please email your details to eResponse@geappliances.com and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you, again, and we hope to hear from you soon. Stay safe.

Hi there - we appreciate this review and we're glad to hear that you love the look and capacity of this model! We do apologize that it isn't getting your items cold. This is not something we would expect from this beverage center. We're sorry for any inconveniences this has caused and we certainly understand your disappointment. There could be several reasons why your unit is not cooling properly. With a new beverage center, you want to set the temperature control to MED for at least 24 hours to cool before making further temperature adjustments. Additionally, you'll need to allow enough time for items to cool, especially if a large amount of beverages were recently added. More troubleshooting tips can be found on pages 19 and 20 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60809-2.PDF. If the issue persists, reach out to us directly - we are always happy to help out in any way we can. All the best, Kelsey@Haier

Hey there, and thank you for taking the time to reach out to us about your beverage center. We're glad you feel the unit is beautiful, but truly hate to hear you've had an issue with the center not cooling enough. We know that would be concerning and would like to help. This model has an average temperature range for the middle shelf of 39 degrees F to 60 degrees F. If the unit is not cooling to that range, you may want to check that the control has been set to a cold enough temperature and the gasket is sealing properly and has no gaps or tears; this will help keep the cold in the unit. If the door is being opened frequently, you may also want to limit how often it's opened. These steps can assist with a cooling issue, and further troubleshooting information is available on page 19 of the manual. We will be sending your feedback to our Design team for review. If you think service may be needed for your beverage center, our service department is available at 1-877-337-3639. Information on your limited warranty is available starting on page 22 if you think you may need to take advantage of that. We hope you are able to get the center cooling to your preference, and are available to assist further if you have any other inquiries or concerns. -Sarah@Haier