Ghost: Thank you for your feedback on the Samsung TU7000 TV. I am very sorry for the issues you have encountered and apologize for the let-down. Your user experience is very important to us and will be shared with our teams. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Please reach out to us via any of the following so that we can further assist you or begin warranty service. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Samsung is terrible, I am sorry to hear that you are experiencing a capacitor issue with your previous generation TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. If you would like info on out-of-warranty service, please reach out to Samsung Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport We look forward to hearing from you. -Samsung Ambassador

Manny L, I am sorry to hear that you are experiencing green screen with your TU7000 Crystal UHD TV. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador

Hi, Not thrilled, Thank you for purchasing and reviewing the TU7000 TV's Roku App. We are sorry that you are not enjoying the Roku App. I recommend ensuring that the Roku App is up to date by going to Apps>Settings and clicking Update All on the top banner. Next, ensure your Samsung Firmware is up to date by going to Settings> Support> Software Update. Finally, I recommend deleting and reinstalling your Roku App. If you are using an external Roku device, I recommend resetting it. Go to Settings> System> System Restart> Restart> OK. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi there, thank you for your review and we are delighted to know you're enjoying your TV. We are sorry to hear we did not meet all your expectations. We'll be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. M.L