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Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA for
SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA
4.5 out of 5 stars
stars
10.6K ratings10.1K reviews
  1. 5 stars70% (7,435)
  2. 4 stars18% (1,925)
  3. 3 stars5% (572)
  4. 2 stars2% (263)
  5. 1 star4% (445)
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Showing 2,571-2,580 of 10,158 reviews
Sep 2, 2020
Reviewer name: k zabala
1 out of 5 stars
1 out of 5 stars review

Very Disapointing

I bought this TV in April 2020 and by August 2020 I already had a house call for technical support. They changed the LCD screen to a brand new one, however, 2 days later I experienced the flickering again .. Before buying this TV i had read the poor reviews but I wanted to give it a chance as its brand new. BIG mistake. The whole experience was terrible. The technicians that came to my house did NOT wear a mask and they were also very early for the appointment time i set up. I was out and planned my morning so that I would have enough time for me to be back in time for my booked appt. They were very early and i told them they are not supposed to be here, and they said yeah we were running ahead of time. I replied that they could have at least called, and completely disregarded it. I am overall very disappointed.

Review from Samsung Canada
Helpful?4MIORSM0V94P13887411620
Jun 16, 2022
Reviewer name: Robfrombk
5 out of 5 stars
5 out of 5 stars review

This product has great features

[This review was collected as part of a promotion.] I use this TV every day. I use it for streaming movies, watching sports and cable TV. Also playing my video games on it and i like the fact that i can sync it with my cell phone. Galaxy S22 ultra and transfer anything from my phone to the TV. I recommend this TV 1000% it's the best purchase i made in a long time.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Jun 22, 2020
Reviewer name: Berto88
1 out of 5 stars
1 out of 5 stars review

Broken after 1.5 Months

I had only owned this TV for 1.5 months before it suddenly decided to start turning on and off, over and over. I scheduled a warranty service repair and it took them a week and a half to come out. Finally the repair person was here last week, replaced the main board, then told me the screen needed to be replaced and he had to order another part. So far I have been without my new TV for over 2 weeks now. DO NOT BUY!

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from OBA

Berto88: I am very sorry that you have experienced multiple issues which have caused you to be without your TV for over 2 weeks. I understand your disappointment and frustration. Your user experience is very important to us and will be shared with our teams. Should you wish to check the status of your repair or need any further assistance, please contact us: 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com Again, my apologies for the inconvenience you have had. ~ Samsung Solutions

Jul 27, 2022
Reviewer name: Wicheewoman
5 out of 5 stars
5 out of 5 stars review

Crystal Clear Picture

[This review was collected as part of a promotion.] I use my SmartTV to stream and watch Cable TV. It's easy to navigate. My one complaint is, the "aspect ratio" feature in the Settings is disabled. I do not like to watch movies or shows with black bars on top or bottom of my screen. It defeats the whole point of having a large screen TV. People have told me that's the way the item was shot, but I know if I watch a show/movie in that format on my cable TV, I can adjust the aspect ratio to ZOOM and get rid of the bars. I would like to be able to do this on my TV when I am streaming Netflix, Prime, etc

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Feb 28, 2021
Reviewer name: Ashley
4 out of 5 stars
4 out of 5 stars review

Honestly, I know nothing about electronics.

so, i'm not much of a tv person at all. i only purchased a tv to satisfy company. with that being said, coming from a novice point of view, this tv is great! i tried to purchase something mid ranged (price wise) and a respectable size. the picture is dope. its not that weird fake look. the remote is a nice size; i have small hands and you don't have to point it at one particular spot on the tv to get a response. also, the samsung app controls (hopefully that made sense) and really seamless and everything was really easy to set up. i don't have an official tv stand right now, but the included claw style stands work great for now. its sitting a couole inches off of the ground (high enough for robo vac to glide underneath. well, i hope this helps someone.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Sep 15, 2020
Reviewer name: HappyShopper
5 out of 5 stars
5 out of 5 stars review

Great video and smart tv features

[This review was collected as part of a promotion.] I really love the quality of this tv. The video is great and it has lots of apps to choose from. I compared several tv's of this size and this definitely had the best specs. I'm very happy with my purchase and I will buy Samsung tv's again in the future

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Sep 29, 2022
Reviewer name: JD72457
2 out of 5 stars
2 out of 5 stars review

Poor hdmi connectivity

this tv was a replacement for my bedroom tv of a different brand but samsung won't accept hdmi input from our security cameras. the help from samsung tried to correct this but finally told me the camera system was at fault. the camera system help desk pointed out that the input worked with the previous tv and i also connected it to an even different brand tv in another bedroom with a longer cable and it worked perfect. i feel like i was brushed off by samsung. we have samsung washer & dryer, refrigerator, dishwasher, stove/oven, cell phones & 3 tv's but i feel like samsung really let me down this time.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from Samsung Brand Ambassador

HI JD72457, Thank you for your purchase and feedback on the TU7000 TV's HDMI ports. Samsung TV's are compatible with most Standard HDMI cables. Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being apart of the Samsung family! ~ Samsung Advisor

Jul 29, 2022
Reviewer name: Rex001
4 out of 5 stars
4 out of 5 stars review

TV Use Experience

[This review was collected as part of a promotion.] The picture quality is better - pretty bright and clear. Sound quality is premium. Apps navigation lapses. Settings is easy to navigate. TV remote is loaded with not really needed buttons. Important buttons on the TV remote are really small to reach and press. Such as settings, directional arrow, enter/select button and back button. Only 2 HDMI ports - not enough to peers of the same year on the market. Overall, the TV is good looking with thin bezel, good pictures and quality sound. The TV remote could have been improved for a 2020 TV model.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Dec 17, 2020
Reviewer name: Unhappy customer
1 out of 5 stars
1 out of 5 stars review

HDMI Headaches

i purchased this tv specifically to connect to a laptop computer via hdmi. i have been using it for only about two weeks and have spent hours troubleshooting the hdmi connection. i foolishly passed up another tv brand for samsung because i thought i was getting a higher quality product. if the tv wasn't so difficult to box up and return to the store, i would have returned it within hours of purchasing the tv. since samsung obviously knows that the software is bad, i cannot believe they kept selling this model. i will never purchase another samsung product after this experience.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from OBA

Unhappy customer: Thank you for purchasing the TU7000 TV and for your review. To connect your TV to a laptop, connect an HDMI cable (with an adapter, if necessary) into your computer, and connect the other end into the desired HDMI IN port on the TV. Make sure the cable is properly attached. Then, use the remote to navigate to Home, and then select Source. From there, select the PC as the video source. To wirelessly connect the TV to your device, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. Source > Connection Guide > PC > Screen Sharing (Wireless) Confirm that the TV and your PC are connected to the same network. If the TV has difficulties connecting to your PC due to surrounding radio interference, change the frequency of the wireless access band, and then try to connect. For further assistance, please contact Samsung TV Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 14, 2021
Reviewer name: Ladynblue
4 out of 5 stars
4 out of 5 stars review

This tv has great features.

[This review was collected as part of a promotion.] Love almost everything about this TV. It has great picture quality and very easy to set up. Would definitely buy again. I wish the app portion was a little easier to use and had a larger app store.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620