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Customer reviews for Fresh Step, Simply Unscented Clumping Cat Litter, 42 lbs. for
Fresh Step, Simply Unscented Clumping Cat Litter, 42 lbs.
4.6 out of 5 stars
stars3,815 ratings3,444 reviews
  1. 5 stars78% (2,968)
  2. 4 stars15% (556)
  3. 3 stars3% (127)
  4. 2 stars1% (42)
  5. 1 star3% (122)

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Showing 441-450 of 3,444 reviews
Jul 9, 2024
Sattwa
1 out of 5 stars review

Formula changed

If I could rate it zero stars I would. I've purchased Fresh Step Simply Unsented for Years. It used to have nice big granules that did'nt stick to my cat's paws. Now it looks like pure charcoal! I tried the Outstreach line and it has a LOT of charcoal but the new formula of Simply Unsented is pure charcoal. It sticks to everything and tracks everywhere. I buy four boxes at a time and had to get rid of them all. You should at least label them New Formula.

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
reply from Shannon from The Fresh Step Team

Thanks for your loyalty. We're sorry to hear about your disappointment with our Simply Unscented Litter sticking to your kitty and tracking in your home. We understand it’s important to find the right formula for your household, and we'd like to help. Kindly call our team at 800-325-9259 and mention the reference number 240711-000263, so we can. We hope you'll give us a ring soon.

Sep 16, 2024
Tlb2008
1 out of 5 stars review

HORRIBLE NEW FORMULA!! Why ruin a good product?

I have used the Simply Unscented litter for years and ABSOLUTELY HATE the new formula. I can live with dust but mud I can’t. The new formula is horrible to scoop and my 15 cats sling muddy litter all over the walls trying to get it off their paws. Now I have to use another brand because theirs is now better than Fresh Step.

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
reply from Alexandrea from The Fresh Step Team

We're grateful for your continued loyalty and apologize for the mess caused by our Simply Unscented Litter. Your satisfaction is important and we want to ensure you have a better experience. Please call us at 800-325-9259 with reference number 240919-000324 so we can nip this in the bud. Talk to you soon.

Jan 5, 2018
dmtm56
3 out of 5 stars review

Not quite as good as before

I have used the Unscented Fresh Step Cat Litter for years and within the past year the formula was changed. It is still a good litter and I do not plan to change to another brand, but what I have noticed is that I have to change the litter much more frequently than in the past. What this means is more money spent - bring back the old formula. In addition, my cat has decided to use other things rather than the litter - my husband does not appreciate that. That's because if it doesn't get changed sooner, she won't use it. Sometimes "New & Improved" really isn't. The box is also harder to open and I am getting older (not helpful).

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
Oct 28, 2017
Crabbie
5 out of 5 stars review

No annoying scent

[This review was collected as part of a promotion.] I do not like the strong scent that many cat litters use. My cats do not seem to like the scents either. Am very pleased with this litter. Not only is it unscented but it is also very low dust. The cats are happy so I am happy.

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
Sep 10, 2019
cheyenne_ca_5kftk
5 out of 5 stars review

Fresh step cat litter

[This review was collected as part of a promotion.] My cat seems to like this litter. It works like the other litter that I have tried in the past. I got the incentive because I've been told since it isn't really good to get for cats. My cat didn't seem to mind a brand difference.

Review from PINCHme.com
Helpful?3Z33H3IWB0XE13887364497
May 30, 2018
EzraK
5 out of 5 stars review

The best.

[This review was collected as part of a promotion.] In general, Fresh Step is the litter that performs best. It clumps tightly, and the odor control is excellent. My vet recommended that I start using an unscented litter when one of my cats was a having a health issue, and I realized how heavily scented other formulas are. This particular formula is also lower dust than others I've used, which is ultimately good for my cats. I now have 3 cats, and this formula has performed beautifully in a busy litter box!

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
Mar 29, 2021
Lynner
4 out of 5 stars review

Great product, no scent

I've always bought the original clumping Fresh Step. Now that I'm in an apartment instead of a house, the scent was overpowering. This is great. It took the cat a couple minutes to figure out that this is her litter and not a new game, but she got it.

Review from freshstep.com
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Dec 21, 2023
BettyPie
1 out of 5 stars review

Another dissatisfied user

I'm yet another very long-time customer completely dissatisfied with the current Simply Unscented litter. It is NOT even close to the previous boxes of the litter. I am thoroughly disappointed and will have to try other brands. My biggest problem now is how to dispose of the current box of lousy litter. Fresh Step: what were you thinking? You had a great product. Now you have a really bad one.

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
reply from Ashlee from The Fresh Step Team

Betty, thank you for your feedback and longtime loyalty. We're very sorry to hear our Simply Unscented Litter didn't provide the same results you experienced in the past, and we want to address your concerns and help. Would you please call us at 800-325-9259? Your reference number is 231222-000400. We hope to speak with you soon.

Mar 21, 2025
Punkin Olly
1 out of 5 stars review

What Happened to the Old Formula?

I’ve used Fresh Step for years, but the recent formula change is a dealbreaker. The litter is now darker, way dustier, and my cats track it all over the house. Clumps fall apart more easily, and the whole room smells like dust. Whatever “improvements” were made, they’ve made it worse in every way. Really disappointed — time to find a new brand.

Review from freshstep.com
Helpful?3Z33H3IWB0XE13887364497
reply from Ashlee from The Fresh Step Team

We're grateful for your longtime loyalty and are sorry our Simply Unscented Cat Litter didn't perform as well as you've noticed before. We understand your frustration, and while appearance may vary due to the natural color differences of the ingredients, we strive for consistent quality. So we may find a solution for you, please call 800-325-9259 and provide #250325-000544. We hope to help soon.

Oct 6, 2019
_kelle_tx_4rbfg
4 out of 5 stars review

Wish it wasn't so expensive

[This review was collected as part of a promotion.] I really liked the Fresh Step Litter I tried at a discount in exchange for my honest review. It works better than the litter I was using before, but is significantly more expensive. We have 5 cats and can't afford to spend that much on litter all the time, so I wish it was a little more affordable for households with more cats.

Review from PINCHme.com
Helpful?3Z33H3IWB0XE13887364497