We are happy to hear that your new GE Appliances microwave is performing as expected and you're satisfied with your purchase. We are confident this model will last many years to come, and we appreciate you trusting our brand for your home.

Hi there! We're so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the inconvenience. In this case, we would recommend taking advantage of the one-year manufacturer's warranty and scheduling a service appointment with GE Appliances Factory Service Team. We are confident they would be able to provide a resolution on this for you. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps. Thanks again for your review! -Devin@GEA

Hi, It's a pleasure having you all in the GE Appliance family, and we're so glad you're enjoying this microwave oven. Have a wonderful day! -Sylvia@GEA