Hi there! We're so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the inconvenience. In this case, we would recommend taking advantage of the one-year manufacturer's warranty and scheduling a service appointment with GE Appliances Factory Service Team. We are confident they would be able to provide a resolution on this for you. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps. Thanks again for your review! -Devin@GEA

Thank you for leaving your review. We’re happy to hear that your new microwave has been so awesome, and that it fits perfectly in your space. We love the sensational stainless-steel finish of this model, and the convenience cooking controls mean it’s so easy to use.