We’re sorry you were disappointed to find the charging case included with your brush needs to be plugged in for the charger to work. Extensive research and testing goes into our products, and we try to offer features that we think will appeal to our consumers, as well as describe them accurately. The brush handle battery benefits from fast charging, and a full charge will provide an average brushing time of around 10 days. Brushing times can vary between 7-14 days, depending on individual brushing behavior. Your satisfaction is very important to us, and we’d like to further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

Hello sgande, We're delighted to hear that you like the brush, and sorry that you are having an issue connecting to our app. We want to help! We recommend making sure that you update to the latest version of the Oral-B App, version 8.0.3! It's also important to make sure that your location settings are turned on (if you have an android phone) and to make sure you aren't connected to any other Bluetooth devices for the best connection. We hope this helps! Please feel free to contact us directly if you need further assistance. You can reach us at 1-800-56-ORALB (800-566-7252) M-F 9-6pm EST. Happy Brushing! Your Friends at Oral-B

Troy, the last thing we ever want to do is to disappoint an Oral-B fan. We'll make sure to let our teams know that you would like a travel charger included in all of our brushing kits. If you have any questions, or if we can help you further, please give us a call at (800) 566-7252.