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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 651-660 of 796 reviews
Mar 28, 2021
Reviewer name: AJ
1 out of 5 stars
1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Jan 4, 2018
Reviewer name: Babs
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Brick hard.

The first 3 days was okay but day 4-7 it got harder and harder. I'm sleeping on my old mattress and waiting for help to return the memory foam.

Helpful?70GQ544Y4G6E13885204536
Sep 16, 2019
Reviewer name: Sarah1952
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

Helpful?70GQ544Y4G6E13885204536
Dec 29, 2021
Reviewer name: Shampoo pro
2 out of 5 stars
2 out of 5 stars review

Queen size mattress

Bought it a week ago took out of the box 3 days ago will only go 9 inches high and it’s supposed to go 12 inches. Very disappointed.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We are sorry to learn of your experience and want to help. Please call us at 1-888-240-1945. Thank you.

Dec 30, 2019
Reviewer name: Jp
1 out of 5 stars
1 out of 5 stars review

No

If this is considered medium firm, I'd hate to see what firm is. I've had this for over a month and its still hard. Not at all what i thought memory foam would be. My kids both have memory foam mattresses and they are super soft and comfortable.

Helpful?70GQ544Y4G6E13885204536
Feb 21, 2019
Reviewer name: Stuck
2 out of 5 stars
2 out of 5 stars review

Did not last

This mattress was very comfortable for about 3 years. It is 4 years old now and has a very noticeable dip on both sides. I feel like I am sleeping in a hole.

Helpful?70GQ544Y4G6E13885204536
Mar 28, 2021
Reviewer name: Bonguyen
3 out of 5 stars
3 out of 5 stars review

It's not 12" height. It's 10" after 24 hrs

I've bought a full size and it got 11". I'm ok with that. Thus I bought this queen size and I'm thinking to return it because it could be d efected since it's height only 10".

Helpful?70GQ544Y4G6E13885204536
Mar 21, 2021
Reviewer name: Perk
4 out of 5 stars
4 out of 5 stars review

Not a bad mattresss.

Easy set up. No smell at all and it expanded to full hight in about 8 hours. It is firm but not too firm. I am happy with my purchase so far. I added a mattress pad just for shifts and giggles. Not a bad mattress for the price.

Helpful?70GQ544Y4G6E13885204536
Dec 4, 2018
Reviewer name: RC
5 out of 5 stars
5 out of 5 stars review

Awesome mattress.

First time I laid on it seamed kind of firm. However after sleeping on it for several months now I love it. Very comfortable. Never wake up with any aches or pains. I actually look forward to going to bed now. Works for my 225 lbs.

Helpful?70GQ544Y4G6E13885204536
Feb 19, 2019
Reviewer name: Brian
2 out of 5 stars
2 out of 5 stars review

To firm or sent wrong mattress

Title is misleading. This mattress is very firm. In process of waiting on serta or Sam's to reply back to me about returning it. Guess we will see how that goes.

Helpful?70GQ544Y4G6E13885204536