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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 651-660 of 794 reviews
Feb 11, 2022
Liz
2 out of 5 stars review

I was expecting something a lot better from Serta

My husband and I bought this mattress almost a week ago in hopes of a better night's sleep. This mattress has made me want to do anything but sleep in it. If you like sleeping on hard floors than you will love this mattress. I believe it also states cooling gel or something along those lines, and definitely not. We needed something a bit more firm than what we replaced, but still semi soft to at least feel as if we're still sleeping in a bed due to my spine and neck injuries years ago. I honestly think prisoners have a better sleeping pad than this. Complete disappointment and going to see if I can return, if not get rid of it. I won't be purchasing a serta again.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Liz, thank you for taking the time to leave a review. We are truly sorry to learn of your experience and would love to help. Please contact us at 1-888-240-1945. Thank you.

Mar 3, 2022
traveler
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

Helpful?70GQ544Y4G6E13885204536
May 23, 2025
MMK
5 out of 5 stars review

Serta bed in a box

This is our second of these mattresses. The first I handed down to my daughter and its still fabulous after 10 years. No divits or compressions. The second is now 6 years old and is still perfect. This is a firm mattress, so Im not sure why people are saying its soft. You can sit on the sides without it compressing down. Its a 10/10 for me.

Helpful?70GQ544Y4G6E13885204536
Jan 5, 2022
DP
3 out of 5 stars review

Firm and hard

I ignored all the bad reviews and bought this one as I trusted the Serta brand, but now I’m not quite happy with my purchase. The mattress never goes to 12 inches, 10 inches is max. I’m a side sleeper and my shoulders hurt a lot if I’m too long on one side. The edges are too soft and you cannot sit firm on the edge. The good thing is the other person sleeping on the same mattress doesn’t get disturbed by your movements.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We are so sorry to hear that you have not had a good experience with your Serta mattress. Please call us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Sep 2, 2021
brycefan34
5 out of 5 stars review

Love this mattress!!

I received the mattress 2 weeks ago, purchased b/c I have lower back issues. The first night I slept on it wasn't the greatest. I did some research and found that a mattress like this can take 2-4 weeks to break in. After only a few days it was much more comfortable! It's firm but I can tell where it's starting to contour to my body. My lower back is no longer stiff when I get up in the mornings which is a huge plus.

Helpful?70GQ544Y4G6E13885204536
Jun 12, 2020
Topeka Gal
4 out of 5 stars review

Very pleased

This mattress came in a box about 12x12x36. It was rolled up And shrink wrapped tightly. The minute I cut the wrap it began to expand and within an hour I was making the bed and slept on it that night. No smells related to the mattress. SO comfortable- So comfortable.

Helpful?70GQ544Y4G6E13885204536
Apr 16, 2019
Moo
5 out of 5 stars review

I'm excited to sleep again

I unrolled it and got on it and moaned for 20 minutes. It felt so good it was like I was dead.

Helpful?70GQ544Y4G6E13885204536
Apr 18, 2021
shahn
1 out of 5 stars review

good for about 6 months

valleys form where you sleep after about six months. was very comfortable before this happened

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Shahn, we are so sorry to hear that you are not satisfied with your Serta mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 4, 2021
Epack
5 out of 5 stars review

Verified Purchase

Affordable and great quality

Comfortable and easy to set up

Helpful?70GQ544Y4G6E13885204536
Apr 12, 2024
Dave B
5 out of 5 stars review

Verified Purchase

Great Purchase

Fantastic mattress! Never slept better.

Helpful?70GQ544Y4G6E13885204536