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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 641-650 of 746 reviews
Jul 24, 2021
Reviewer name: ginnym00
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazed

Great bed. Easy transport, the bed was ready to sleep on within an hour. Very, Very comfortable

Helpful?70GQ544Y4G6E13885204536
Apr 7, 2021
Reviewer name: Lucy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome!!

Awesome mattress so comfortable, better nights sleep!

Helpful?70GQ544Y4G6E13885204536
Dec 16, 2023
Reviewer name: SAD customer
1 out of 5 stars
1 out of 5 stars review

Quuen mattress used to be 389 in 2022

Great mattress overall loved it so much i wanted to buy more but they have raised the price by over 200 dollars no longer worth it in my opinion

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there! Thanks for taking the time to review your mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 6, 2021
Reviewer name: dylan
1 out of 5 stars
1 out of 5 stars review

Soft as a sidewalk

Have you ever desired a nice restful sleep on the sidewalk? Look no further! Here is the stiffest bed you can buy!

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi dylan, thank you for taking the time to write a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Mar 29, 2024
Reviewer name: Disapointed Buyer
1 out of 5 stars
1 out of 5 stars review

Not Firm

I was looking for a form mattress. This says firm but it is not firm at all. I literally sink in it. Waste of my money

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 21, 2021
Reviewer name: kc2021
1 out of 5 stars
1 out of 5 stars review

Do not buy this bed

It lies with the review. It is not soft like memory foam. It is very, very firm. I am highly disappointed. !

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello kc2021, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Nov 30, 2021
Reviewer name: HyR
1 out of 5 stars
1 out of 5 stars review

Too firm

The mattress is too firm for us. My wife cannot sleep well with this mattress and she started to have pain on her back because is too firm and is not comfortable at all.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jul 2, 2022
Reviewer name: Jonathan
1 out of 5 stars
1 out of 5 stars review

Very firm

Like a few other reviews noted, this mattress is way to firm especially if you lay on your side occasionally. Can feel bed sores starting on my pressure points. This is my third memory foam mattress. Loved the other two. Retuning this one today.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi, Jonathan. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Aug 2, 2020
Reviewer name: cody528
5 out of 5 stars
5 out of 5 stars review

great support

this is the 2nd serta memory foam mattress I have purchased in past 6 months. it is a good bed wish a great support. I will recommend this to anyone.

Helpful?70GQ544Y4G6E13885204536
Aug 16, 2020
Reviewer name: sharon4123
1 out of 5 stars
1 out of 5 stars review

8 months, and i HATE IT!

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hello, We are sorry to hear you are experiencing an issue with your mattress. We would love to assist you with your order, you may also reach us at 888-557-3782 or online at https://www.serta.com/customer-care. Thank you!