Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Hi there, we are sorry to hear about your experience with the mattress. For context, the Fire Barrier serves one primary function, to prevent the spread of fire. Two components help to achieve this. A char layer which creates a non-toxic barrier to oxygen and para-aramid fiber which combines strength and thermal protection for the mattress core.In some instances, we’ve elected to use a fire barrier made of para-aramid fiber (i.e. continuous glass filament) in lieu of harmful fire retardant chemicals.This layer does not contain known harmful chemicals and is non-toxic. The fire barrier is intentionally designed to meet US fire safety laws without being seen or felt, but to very much be helpful in the event of a fire. It is typically sewn into the mattress panels, or placed on like a sock around the product, depending on the type of mattress you have.Our best recommendation is to keep the cover on the product as suggested on the tag, and this will help to avoid any damage to the fire barrier. For more assistance, we recommend reaching out to your retailer.

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!