Sorry to hear you’re having trouble with the lid! If the lid is opening but not closing, it could be a sensor or battery issue. Here’s something to try:<br /><br />Reset: Sometimes a quick reset can help—check the manual for instructions.<br /><br />Battery check: Ensure the batteries are fresh and properly installed, as weak batteries can cause performance issues.<br /><br />If the problem persists and you&#39;re within warranty, feel free to reach out to us at info&#64;ninestarsusa.com, and we’d be happy to assist with a replacement. We aim for quality, and we want to make sure your experience is a good one!<br /><br />Thanks for bringing this up! &#x1f60a;

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Hello,  <br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any<br />questions, please feel free to contact our customer service department via email<br />at info@ninestarsusa.com. We would be happy to assist!  <br />-Nine Stars Group

Thanks, Marie! We’re happy the size and color fit your space nicely. We love hearing how our bins find a cozy spot in your home—and we love your pup too!

Thanks for the feedback! We’re sorry to hear the color wasn’t what you expected. We understand how important it is for things to match your theme. If you have any concerns or would like assistance, feel free to reach out to us at info&#64;ninestarsusa.com. We’re here to help and make sure you’re satisfied!

Thanks for sharing! Glad you love the finish and that it fits your bags well. We hope you’re still enjoying the lid! If you want to explore more, our website is always open. We focus on hygiene, technology, and transparency.