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Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars
1,207 ratings704 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (221)

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Showing 51-60 of 704 reviews
May 21, 2017
Lynette
3 out of 5 stars review

Verified Purchase

Nice Loungers

Like the loungers but, one arrived with a crack in the top. Tried to contact the distributor on the packing list who states call then first before returning to store. Lengthy wait and then recording stating to leave a message and they would call back. No call! Loungers came in a two pack and will try to return one to the store and hope its replaced.

Helpful?3MB70V78VZV813884768752
Feb 14, 2018
Disappointed
1 out of 5 stars review

Verified Purchase

2 deliveries, 2 returns

These looked nice, felt sturdy, but couldn’t be delivered without damage. They’re sold in sets of 2 and so both must be returned if either are damaged, making it a frustrating experience. It seems the solid plastic mold design can’t withstand any impact in shipping. In the end we decided to return them and get a different design from our local Sam’s

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Disappointed, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

May 8, 2018
Poolgirl1088
5 out of 5 stars review

Verified Purchase

Perfect for lounge by the pool!

I bought these lounge chairs to go around out new pool. I LOVE them. They are so comfortable. You can incline and decline them. I did purchase a lounge cushion to go on them as well. I would not recommend using them alone. You will need some type of buffer, towel or cushion. I love that they lay almost flat so I can lay out on my stomach. I plan on buying two more to go next to our pool. You will not be disappointed in this purchase.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Poolgirl1088, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Apr 16, 2018
Jeanne
4 out of 5 stars review

Verified Purchase

Durable

I bought the 2 pack and it arrived with a small break on the top lower edge of one chaise but not worth the Hassle of returning. It’s a nice chair to lay out on and is durable to water . I saw them in the Sams store and they cost more individually so I got a good deal by having them shipped.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Jeanne, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jun 12, 2018
Mark W
1 out of 5 stars review

Verified Purchase

Disappointment

I bought it online because it said would have buy 5/23 didn’t come till 5/29 after my house warming party. Chairs were hard and uncomfortable. Called Sam’s they said bring back to store. Said I would get a gift card in email for trouble. Gift card never came. The store was nice and didn’t give any issues returning.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Mark W, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Apr 12, 2017
Zeddy
1 out of 5 stars review

Verified Purchase

Poor Quality Control

First shipment arrived with a ripped hole in "fabric" and crack in frame. No visible damage to shipping box. Had to return both Chaise Lounges because sold as 2-pack. Reordered. Second shipment also had hole in "fabric" which looked like they just ran out of plastic in the mold. Yes, this only appears to be woven; it is actually a solid sheet of molded plastic. Again, had to return both Chaise Lounges because sold as 2-pack. Gave up at this point. Sam's made full refund without any prompting by me.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Zeddy! We apologize for the inconvenience this has caused. We are continuously working to improve our products as well as how they are packaged for shipping. We appreciate your feedback. It plays vital role in this process. Please call our customer service at 877-638-7056 or email them at uslcs@keter.com in order for us to better resolve this issue to your full satisfaction.

Jul 16, 2021
Dianna
5 out of 5 stars review

Verified Purchase

Great Deal and Delivery

We had been looking for pool loungers for a while and everywhere that "said" they had them but it would be weeks before we received. We ordered these through Sam's Club and they were delivered in 3 days!!!!! That is unheard of during this "Covid" climate where everyone tells you to wait. They are amazing and we love them. Super deal!

Helpful?3MB70V78VZV813884768752
Jul 1, 2019
Sullymei
4 out of 5 stars review

Verified Purchase

Great loungers, NEED Cushions

I purchased these to replace loungers that were metal and had arms. I wanted something that would not rust. These fit the bill. They look great and based on our other Keter brand purchases in the past I know that they will weather well in the Midwest. That being said, these loungers absolutely DO NEED some form of cushion! The form is comfortable, but the hard surface just isn’t great for an afternoon of book reading.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Sullymei, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Apr 11, 2018
Lex
4 out of 5 stars review

Verified Purchase

Nice sturdy chairs and great looking!

I bought a set of two and they arrived quickly. One of the chairs arrived with a small amount of damage to it. I called Sam’s Customer Service right away and they are shipping replacement chairs. I would give these a five if they would have arrived undamaged. Love the chairs!

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Lex, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Feb 26, 2018
Geoff1
1 out of 5 stars review

Verified Purchase

hoping to use

I ordered the loungers and was pleasantly surprised how quickly they were delivered. However they were not put together as described and one of the lounge chairs has a broken through hole in it. I have tried calling company to get resolved but line is always busy. Hoping to get fixed as I would enjoy them.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Geoff1, We do apologize for the problems and inconvenience you had with your Keter purchase. We have customer service available Monday thru Friday 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We can help in resolving any issue to your full satisfaction.