Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV

Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for

SAMSUNG 50" Class DU7200 Series 4K Smart TV

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4.3 out of 5 stars

stars1,144 ratings1,022 reviews

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Mar 5, 2025

Fred Garvin

5 out of 5 stars review

Easy to use menu screens

This is my 4th Samsung tv. I like the free programs available along with the ease to figure things out. My only complaint is the new remote control is not user friendly period. I use my older ones.

Review from Samsung US

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Apr 20, 2025

Caster

5 out of 5 stars review

Love it

Love Samsung TVs, its all we will buy. We cast from our Samsung phones and it is seemless. Love the extra broadcast channels when we hooked it to wifi. Could not be happier.

Review from Samsung US

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Nov 4, 2024

HokageD

5 out of 5 stars review

Best tv to own

[This review was collected as part of a promotion.] Excellent resolution and image. Fast wifi antenna. Easy-to-use interface. Simple setup and use of smart TV functionality. Would buy again.

Review from Samsung US

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Apr 19, 2025

Anonymous

4 out of 5 stars review

Great TV but could've had more wired features

I love everything about the tx except they don't have a cord for the soundbar it's only by Bluetooth & sometimes the speeds don't match as far as the talking

Review from Samsung US

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Feb 20, 2025

Polly

3 out of 5 stars review

Disappointed with Smart TV

I am disappointed with the TV and the remote. Miss features I used to have. Our TV headset doesn't work with the TV. No "Mute" on the remote or other features we had on our previous TV remote. The remote is difficult to open to replace batteries

Review from Samsung US

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reply from Samsung Advisor

Hi Polly, We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 19, 2025

Rwal21

2 out of 5 stars review

Random power off

I bought the TV a few months back and it works great when watching via a usb connection. However, whenever we try to watch anything via streaming straight to the TV it shuts off randomly.

Review from Samsung US

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reply from Samsung Advisor

Hi Rwal21, Thank you for reaching out to us. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > All Settings> General > System Manager > Time > Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. - Settings > All Settings> General > Power and Energy Saving > Auto Power Off - Settings > All Settings> General > System Manager > Time > Off Timer If the TV continues to turn off by itself continuously, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 19, 2025

Did not work

2 out of 5 stars review

Does not receive signal

The antenna to receive the WiFi is horrible Even though WiFi signal is great. Did not work right. Kept loosing signal. Needed to add a fire stick which has a better receiving capability than the tv.

Review from Samsung US

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reply from Samsung Advisor

Hi Did not work, We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 6, 2024

ROBNJ124

5 out of 5 stars review

EXCELLENT QUALITY

[This review was collected as part of a promotion.] Picture is amazing. Quality of pixels are a definite notice. We also have a QLed and this is just one step below. Excellent on our back porch.

Review from Samsung US

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May 10, 2025

Hummingbird

3 out of 5 stars review

Clear picture

The back of the television doesn’t have enough auxiliary ports to hook up additional devices; like, sound bars, headphones, info entertainment centers. The picture is great and clear

Review from Samsung US

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reply from Samsung Brand Ambassador

Hummingbird: Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Ambassador

Feb 20, 2025

Basel

5 out of 5 stars review

Great picture and Sounds

I purchased this TV around Christmas and I really love it. The price and quality can't be beat. I'm always impressed with Samsung and the quality of the tvs produced. Excellent picture quality and sounds

Review from Samsung US

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