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Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for
SAMSUNG 50" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,145 ratings1,023 reviews
  1. 5 stars62% (710)
  2. 4 stars19% (223)
  3. 3 stars9% (98)
  4. 2 stars5% (54)
  5. 1 star5% (60)

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Showing 41-50 of 1,023 reviews
May 6, 2025
Reviewer name: Connie
3 out of 5 stars
3 out of 5 stars review

Bad decision

It’s sometimes difficult to operate and the sound is not consistent. To goes up and down, appears that the volume increases excessively during commercials. I have had multiple Samsung TVs in the past that didn’t have this problem. I find it difficult to find the previous program I was watching if I changed to another app.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Brand Ambassador

Connie: Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador

Oct 14, 2024
Reviewer name: Bobby35
5 out of 5 stars
5 out of 5 stars review

Simple and easy-to-use one stop shop television.

[This review was collected as part of a promotion.] I purchased my Samsung smart tv for leisurely viewing. It is perfect for movies, games and streaming services and requires very little setup once you take it out of the box. It is low-profile and fits perfect in any living room, with minimal wires and a sleek design that goes well with any room style. I cannot recommend this product enough.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
May 20, 2025
Reviewer name: JBCH
2 out of 5 stars
2 out of 5 stars review

Two lines runneth through my screen

After about one week, there are two thin purple lines the go across the entire screen. One horizontal across the middle and a vertical one about a foot over from the left side. It’s too much trouble to remove from the wall bracket so I just decided to live with it. But definitely disappointed with the quality of this tv.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi JBCH, We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Dec 27, 2024
Reviewer name: TVguyretired
5 out of 5 stars
5 out of 5 stars review

Superb picture quality

[This review was collected as part of a promotion.] As a former TV commercial and program producer, picture quality has always been important to me. The Samsung 65” is clearly superior. I was amazed at the 4k upconversion of older programs. I watched an I Love Lucy episode and saw details that gave the impression of a live camera production! The Samsung was purchased for a downstairs living room in a basement apartment. Im considering replacing other big screens in my home!

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Apr 20, 2025
Reviewer name: Babs
3 out of 5 stars
3 out of 5 stars review

Great picture but some concerns

The picture is great and it looks good in our great room. My only concern is that every single time I watch a different streaming service-Peacock, Netflix etc. I have to completely log in-it is extremely frustrating and annoying. Can’t even get Paramount Plus on the tv without a twenty step process every time. Our first and last Samsung tv.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Babs, Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Advisor

May 20, 2025
Reviewer name: JordanR
5 out of 5 stars
5 out of 5 stars review

Good TV

I’ve been using this 55-inch TV for a few weeks now, and I’m really impressed with its performance. The picture quality is outstanding—sharp resolution, vibrant colors, and deep contrast make both movies and sports look fantastic. The size is perfect for a living room or larger bedroom, offering an immersive viewing experience without overwhelming the space. The built-in smart features work smoothly. Apps like Netflix, YouTube, and Prime Video load quickly, and the user interface is intuitive and easy to navigate. I also appreciate the voice control remote—it makes searching for shows so much easier. Sound quality is decent for a flat-screen TV, though adding a soundbar would really elevate the experience. Setup was simple and only took about 15 minutes from unboxing to watching. Overall, this TV offers great value for the price. If you're looking for a reliable 55-inch screen with modern features and a sleek design, this one is definitely worth considering.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Apr 19, 2025
Reviewer name: KBL7
1 out of 5 stars
1 out of 5 stars review

Would not recommend

I bought this a month ago and the color and sound were great. I would have rated it a 5 but within 30 days it stopped working, no picture or sound. I've had several Samsung TV's and really liked them but lately seems like there are several problems with them.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi KBL7, Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jul 21, 2024
Reviewer name: RegularPerson
2 out of 5 stars
2 out of 5 stars review

Worst Interface / Menu system of any tv. Don't buy

Good picture but the most horrible and confusing user interface I have ever seen. If you want to spend hours trying to figure out how to add an app to your home screen or to remove all the spammy recommendations only to find out you can't then you might like this TV. All basic functions are buried in the worst menu system I have ever used. in any electronic device.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi RegularPerson, Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV, go to https://www.samsung.com/us/support/answer/ANS00062199/. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Mar 17, 2025
Reviewer name: BlaineO
4 out of 5 stars
4 out of 5 stars review

I bought this to use as a monitor for my Geochron

I bought the 55" Class Crystal UHD DU7200D to use primarily as a monitor connected to my Geochron Atlas 4k. It works very well for this purpose as well as a normal "Smart" TV. When first turned on it comes up on the channel selection screen and takes a minute or so to switch automatically to the HDMI input. I really wish the remote had a number keypad. I find it disappointing that TV manufactures are removing this simple feature.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Apr 20, 2025
Reviewer name: Trailman
5 out of 5 stars
5 out of 5 stars review

Enjoyed my Samsung

Great clarity and great sound. Easy to set up, Unfortunately tvs last June eliminated some ports and I had to buy new headphones. More unfortunately I accidentally knocked over the tv and now need to buy a new one less than a year later. Screen damaged

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301