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Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for
SAMSUNG 50" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,144 ratings1,022 reviews
  1. 5 stars62% (709)
  2. 4 stars19% (223)
  3. 3 stars9% (98)
  4. 2 stars5% (54)
  5. 1 star5% (60)
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Showing 161-170 of 1,022 reviews
Apr 22, 2025
Telephonetim
4 out of 5 stars review

Good TV, reccomend it above some others.

4th Samsung tv I've had, and this one seems to lose communication with internet often. If there's a momentary outage, Samsung won't restore w/o a turn-off/on. Frustration. Other devices restore quickly. Great picture, occasional issues with tuning various app's; MAX, Paramount+ mostly. Samsung did mostly stand-up for failed "curve" tv, after many months of "testing".

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Feb 5, 2025
Katt
1 out of 5 stars review

Samsung TV

I purchased this tv about 3months ago and thought I was having difficulty changing channels, looking at guide was just the “ learning curve”, but no! This has to b the most difficult tv made. When using “ guide” it races through channels , when selecting a channel manually it add numbers , have to exit and start over, etc…don’t try to switch between sports games quickly you cannot. ridiculous, several tried to use tv but have same issues, Too late to return to store- going to throw out.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Katt, Thank you for sharing your experience with us. It's unfortunate you are not satisfied with your TV. I recommend ensuring your TV is up to date with the latest Firmware. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Mar 6, 2025
Alan
4 out of 5 stars review

poor remote design, your tech department stinks!

You smart remote is a joke! The thing is too complicated to use. A person with large fingers, most senior citizens and our grandchildren hate the design. The "ring" is so touchy that if not touched exactly it takes you some where else! Do you have a regular remote that will work? Also, I have a Samsong A10 cell phone that worked perfectly until the TV was set up. Now many feathers on the phone do not work Says Cloud, Google is constantly closing and I cannot access the camera and storage is closing. Spectrum said call your tech department which I have done 3 times and each time your tech hangs up! .

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Dec 27, 2024
Firstsamsungtv
2 out of 5 stars review

Not user friendly

[This review was collected as part of a promotion.] The TV makes it difficult to select the connected devices properly , the Bose sound bar I connected was constantly reverting back to use the built in tv speakers instead after I set the sound bar as the primary sound device. The picture quality is fine, no where near as clear and bright as my lg oled but expected and acceptable for the price. There are also lots of features and options (too many) but they are not very user friendly.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi FirstSamsungTV, We appreciate your feedback on the DU7200 TV. Please try the below Settings adjustments to resolve any issues you are experiencing. First, please set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. Next, check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. For optimal performance, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update. If you need more help, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 21, 2025
Steve J
4 out of 5 stars review

not wonderfull

I am pretty disappointed that the messaging app no longer has a microphone for voice to texting. I have spent way to much time trying to resolve this significant annoyance. many app replacements are not as funcional on this phone. My approval of this upgrade is still being evaluated. SJ

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
May 6, 2025
Sassy Shar
5 out of 5 stars review

Best I’ve had so far.

I usually have a very good experience with Samsung products. I do not like to give a rating of 5 because I feel there is always some room for improvement. But couldn’t give like a 4.6 or similar. This TV has more features than any I’ve had. I just need to revisit the instructions.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Apr 21, 2025
Celticman88
5 out of 5 stars review

Amazing product

My wife surprised me with a new tv on Christmas. I have been amazed at the quality of the picture, the sound and the many features on this tv. Picture is so crisp and clear. Certain movies or shows are so dark and this tv can brighten up the picture to make it an enjoyable viewing experience. Love this tv price was fantastic thinking of getting another for our room. Thanks Samsung for your amazing affordable product can’t say enough. Sports on this tv is perfect I watch a ton of basketball and it’s the best tv I’ve ever owned

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 4, 2025
Fred
1 out of 5 stars review

Bad Quality

I bought it Over a year ago. Returned it because it was having some glitchy problems. They gave me a new one, the box was already open. And the problems were worse. I should’ve brought it back. It’s just the kitchen TV so I didn’t bother. Problems every single time I Try to rewind it. And started again

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Fred, I'm very sorry you have experienced issues with your DU7200 TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 8, 2025
Love Colors
4 out of 5 stars review

Beautiful, vivid colors

I bought my TV a month ago. I love the vivid color and the size of the screen I purchased. I do wish Samsung would design their remote with elderly or persons with arthritis in mind. The remote is so small & trim that it is difficult to hold & press the buttons without hitting 2 buttons at a time. I purchased a universal remote that I can operate with less difficulties.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Dec 12, 2024
Smalltownminds
5 out of 5 stars review

Living room TV

[This review was collected as part of a promotion.] This TV is set in my living room and it's perfect for movies, Xbox games with its built game mode. The TV is easy to stream to via wifi and also responds fast to other connections like Bluetooth headphones. The colors are clear and vibrant. The black colors could be deeper but, honestly, they aren't bad at all. The TV speakers aren't great but I use a sound bar for audio so the TV speakers are never used anyway. Overall, this is a great and affordable TV. I enjoy using it daily.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301