Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for
SAMSUNG 50" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,145 ratings1,023 reviews
  1. 5 stars62% (710)
  2. 4 stars19% (223)
  3. 3 stars9% (98)
  4. 2 stars5% (54)
  5. 1 star5% (60)

Member photos

  • +160 images
Sort by |
Showing 141-150 of 1,023 reviews
Apr 26, 2025
Reviewer name: Jb325i
3 out of 5 stars
3 out of 5 stars review

Good TV

Bought this TV bout 10 months ago I do love the size and picture the only issue I have is trying to connect with AirPlay. I was only able to connect 1 or 2 times then I would get an error message. I went with this TV due to the AirPlay feature and wish it had another HDMI port and an optical for soundbar.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Jb325i, Thank you for reaching out to us. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. Please also ensure your Apple device is up to date with the latest Firmware. If you continue to have issues, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 24, 2024
Reviewer name: MoMoney
5 out of 5 stars
5 out of 5 stars review

Looks good and uses less power

[This review was collected as part of a promotion.] Very bright picture. Has multiple input options. Has mice appearance even when off. Has options to use various methods for stands and supports. Slim remote looks more modern. Price was reasonable. Packing job was very good. Overall a great deal.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: Nanaof6
2 out of 5 stars
2 out of 5 stars review

Poor sound

I bought this because I wanted to get a larger TV. I’m pleased with the size and the color, but I am not pleased with the volume. Some channels will blow your ears off while others. You have to turn it up to a maximum level to even hear you never know which way it’s going to be.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Nanaof6, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 5, 2025
Reviewer name: Bernie
4 out of 5 stars
4 out of 5 stars review

Not a consistent experience across Samsung sets

I have had this set for about a month. It is in my family room and is a size upgrade from a 55" Samsung. I have a total of five Samsung Smart TV sets. This one has a nice and bright picture but does not have an optical out (I assumed it did as my other Samsung sets have it) so I had to use an HDMI which is not my preference. The remote controls are simple and easy to navigate. The primary reason that I have five Samsung sets, other than they are a decent brand) is that all remotes are essentially the same and I wanted the same experience when using the smart functions as I have cut the cord. While the operation of the menus is similar for each set, I cannot get them to act the same way despite having the settings set the same. Among the things each do are: opening at the home menu, opening on the last used app, opening on the home menu then going to the last app and one will only open to Samsung TV (which I do not use). Also, sometimes, it takes a few minutes (yes, MINUTES) for some of the sets to find my network--other sets on the same network connect right away. That's annoying. So, I like the sets but wish I could get them all to act in the same manner.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Feb 5, 2025
Reviewer name: SAMSUNG FAN
5 out of 5 stars
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: The Dean
4 out of 5 stars
4 out of 5 stars review

New TV

I bought the 85” Samsung, very happy with it. I was worried it might look too big for the area, but it works great, happy that I didn’t go smaller. The picture is great, but the sound isn’t that great, I must have the volume set higher than I wanted, so I will need to buy a sound bar. .

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Feb 20, 2025
Reviewer name: Sister
1 out of 5 stars
1 out of 5 stars review

Turner

It’s not recognizing my initial set up. Says I don’t have an account. I’m just having to use my fire stick and Amazon prime. Can’t get help when I call. I had to create whole new account and it wants to charge me again for what I’m already paying. Crazy

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Sister, I'm sorry you are experiencing issues with your DU7200 TV. Please know you should not have to pay for anything when signing into your TV. So we can better assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 21, 2025
Reviewer name: Maggi
5 out of 5 stars
5 out of 5 stars review

Repeat purchaser

This is our second Samsung television. We purchased one for a bedroom and two years later, a second one for the master bedroom. It's easy to navigate and we love the Smart Things app that lets us know when laundry is finished, the oven is preheated, and someone left the refrigerator door open. I think our house may be smarter than the people living in it these days. If another TV dies, we will likely replace it with another Samsung.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Jan 18, 2025
Reviewer name: Nancy
3 out of 5 stars
3 out of 5 stars review

Don't switch from Roku

I have been a Roku girlie for 10 years but then got gifted a larger Samsung tv. Samsung's interface is not as user friendly as Roku and definitely not as pretty. The home screen also aggressively pushes Samsung TV and their options - I don't care, I just want my apps. The remote is also limited given the app version of the remote has a worse UX and UI than the actual TV. The TV shows microphone capabilities but the remote does not have that function. I am giving this 3 out of 5 stars because at least the picture is decent and sound is fine. But otherwise, this TV is unnecessarily complicated.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Specialist

Hi Nancy, Thank you for sharing your thoughts on the interface and remote - we'll be sure to pass your feedback along to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Dec 3, 2024
Reviewer name: Upset
3 out of 5 stars
3 out of 5 stars review

Cannot connect soundbar no audio port

I recently purchased a tcl 55” tv. Had to return it because I could not get certain channels we really love to watch. Returned and purchases a Samsung Crystal UHD 7200D tv. We Cannot connect our soundbar. Why why why ???? On earth do you remove certain things people really use? So we have to spend more money?? This world is ridiculous and businesses just go along with it. Sorry. I needed to rant a little but really why?

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Upset, Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above. We apologize for any confusion. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor