I wanted to keep it but like other reviews stated. It arrived with a dent. Front bottom right corner. I returner it.

Entered the code. Would not open. The turned the handle and it broke off. Now what do I do? I need in the safe.

I've purchased 2 of these safes and I can't say enough about how much I love them. The space inside is amazing & I love the multiple pockets & the storage. AMAZING.

No signs of damage on exterior packing but top 2 front corners had dents in them. Very disappointed as this was the second time this happened with a previously purchased safe. Have to return and no more in stock.

It is a beautiful safe and has some great qualities! My problem is it was left outside in the rain and is damged on all sides from shipping and I also had to pay someone to get it inside of my house... I would think paying for shipping that it would be brought inside. I did make a complaint, so they sent another one but it was damaged worse than the first one was and shipped by FedEx again and FedEx will not bring items inside of your home. I was told that they would ship the other safe through Merc but that was not true. I am very disappointed with the handling of my situation!

Just purchased one of these safes and the first one that was delivered was damaged. Contacted the seller and after about 20 minutes on the phone, a new one was on its way and they scheduled a pick up of the damaged unit. I have been automotive and industrial coatings industry for over 25 years and the finish on these units are very nice. Only thing I am having a hard time finding is the model and serial numbers on the replaced unit. Any help locating these would be appreciated so the warranty can be activated.

Received this with ripped cardboard and once opened, it was apparent that this thing was likely and literally dropped from the back of a truck and tumbled end over end. The safe has dents and dings everywhere, the largest being 5”x3”. It's honestly impressive how the safe could be so damaged. I do like the features including the adjustable shelves, door mounted storage options, and LED lighting is nice bright and clean looking. Just pretty disappointed to receive a poor quality unit.

Good looking safe. Heavy as can be but like most others damaged during shipping. Sams offered to replace but would take 48-72 hours and i couldnt have this 340lb beast sitting in my kitchen for 3 days. So i took the consolation prize of a $100 refund. Just know before you order odds are FedEx will deliver it dented.

We picked this up and unboxed it at home. There is a large defect in the paint right in the front just above into the right of the dial. The paint is bubbled in a 6 x 6” area. Also, the 9 V that came with the Safe did not work Otherwise, this is the second safe like this that we have purchased, and we have been happy overall with the function of it.

The safe itself was actually nice — solid build, good size, great price point. Sam's Club delivery and customer service? Complete trash. When we unboxed it, it looked like someone punted it off a forklift and then used it to practice field goals. Dents, scratches, missing paint — not just on one side, but all over. Even the keypad was banged up. (Still worked, though, so points to the manufacturer for building something tougher than Sam's delivery crew.) Then came the circus. We paid for delivery, yet Sam's first told us we needed to haul it back to the store. After pushing back, they agreed to refund the full cost and send verification. Shockingly, that email never came. Four phone calls and a week later, the story changed again: now they need to send someone out to pick it up before they'll refund anything. At this point, I'm done. This will be the last big purchase I trust Sam's Club with. The safe was worth buying but the delivery and customer service made the whole experience a headache I wouldn't wish on anybody.