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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 251-260 of 1,152 reviews
Apr 20, 2023
Wsl495
3 out of 5 stars review

Assembly

This did not come in 16 preassembled pieces. It came in 100’s of pieces that had to be assembled! Not sure yet about the finished product.

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reply from BYDSales

I'm sorry for the confusion. It comes with 16 panels to assist with the fort assembly. The remaining parts of the assembly do need to be assembled and comes in many pieces.

Aug 9, 2024
July23
1 out of 5 stars review

Doesn't hold up!!

The wood does not hold up and pieces were broken. Have had the play set for a year and it is falling apart.

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reply from BYDSales

Terribly sorry to hear of your experience with the quality of wood. We would be happy to replace whatever is needed and do so under warranty. Please contact us as the manufacturer at (800) 856-4445 to see how we can best resolve all issues faced within.

May 7, 2022
TC
4 out of 5 stars review

Great swingset..

This swingset is great. But if you want it to last you HAVE to seal it every year. I went 2 years without re sealing it and it just went to trash. The Texas sun is brutal..

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reply from Supplier Response

Thank you so much for your feedback, information like this ensures that we are able to continually improve our product performance in the future. Similar to other wooden outdoor products, annual maintenance is required. You will find details for annual maintenance in your assembly manual. Please understand that applying a sealant in year one is essential for long term product performance. However, depending on your climate, it will be necessary to apply stain in subsequent years to ensure long term integrity and performance. We aim for 100% 5-star satisfaction and are sorry that your experience has been less than perfect.

Jun 9, 2022
tinmans wife
1 out of 5 stars review

disappointed

The description says ‘The Backyard Discovery Bristol Point Cedar Swing Set/Playset comes in 16 pre-assembled panels for convenient assembly.’ Completely false. Every board had to be screwed together. Very disappointed!!

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reply from Supplier Response

I am so sorry to hear that. For the house portion itself it does total out to be 16 pre-assembled panels. However, outside of that you will need to assemble the rest together. We will definitely look into the description to see if we can word this better for future references.

Jun 7, 2024
Angel
4 out of 5 stars review

Seems to be good quality but small

The play house part is a lot smaller than I expected from the pictures. We don't have it fully assembled yet but it's taken 3 days so far. It has an obnoxious amount of parts to put together.

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reply from BYDSales

Appreciate the time you've taken in writing of your experience and with this review! Please contact us at (800) 856-4445 and we would be happy to help improve the experience however possible.

Jun 24, 2020
Benital
5 out of 5 stars review

Great Customer Service!

I will not lie this purchase was not smooth and easy! The initial freight delivery was missing the tube slide and had a box that was damaged resulting in broken boards, and several missing pieces. A quick call to backyard discovery and their team was on it quickly and efficiently as possible during these COVID times. While we missed set up plans for my daughters birthday we were pleased when all the replacements finally arrived and we were able to put it together! The quality of the product is wonderful, despite the tedious hours spent putting it together. It was all made worth it seeing our daughter loose her mind over her own playground! The customer service from this company far exceeds most others and was what made the whole experience bearable!

Review from backyarddiscovery.com
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Jul 7, 2020
tcfunk25
4 out of 5 stars review

Kids love the play set, good instructions

The kids love all the features this play set has to offer. Multiple slides, swings, and a climbing wall make for a good variety of play. My 2yo loves the kitchen area underneath. The set was relatively easy to assemble, and the instructions were clear and easy to follow. I only gave 4/5 stars because I feel some of the material is not super sturdy, especially for the price you are paying here. The play faucet broke already (I did not see how), and several of the small vertical "fencing" planks around the top are loose. They are just very thin pieces and don't stand up to kids grabbing onto them for support, I think. That said, those are very minor issues and overall I am happy with the product.

Review from backyarddiscovery.com
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Jun 24, 2020
LindsayAI
4 out of 5 stars review

Happy with purchase!

I am very pleased with this set. Provides fun for my four kids of wide age range. One issue we have had is the sink faucet broke off the first day my 3 year old daughter played with it and now we have exposed sharp screws. Also the Wood seems a little soft, we all ready have lots of nicks and dents just from everyday use and we have only had it for 2 months. Overall I am very happy with my purchase, provides hours of fun. Wish we could get the sink faucet replaced and we will replace any wood beams that crack or split overtime.

Review from backyarddiscovery.com
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Apr 29, 2021
Stina
4 out of 5 stars review

Great Fun

We bought this when no one could go to the park for the kids. They just love it. Curly slide is a bonus. It does take time to put together if you didn't pay someone. It is a must with two people and patience that's for sure. The curly slide was a little rough to put together. Overall it is worth time for the kids. Sturdy and well put together.

Review from backyarddiscovery.com
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Jun 2, 2022
Jippfam
5 out of 5 stars review

Daughter loves it!

Bought this with my work bonus for my 2.5 year old to grow into and have something exciting at home with a new baby brother. At first she thought it was a house for him, but quickly started calling it hers! Would definitely recommend. We did hire someone to assemble for us with two little ones and glad we did.

Review from backyarddiscovery.com
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