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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 241-250 of 1,152 reviews
Jul 16, 2022
Jaime
2 out of 5 stars review

Disappointed

Looked forever & finally settled on this set. It arrived sooner than predicted but all 5 boxes were left at the bottom of our driveway without notice. Four of the boxes were very heavy. I want to be clear: this is NOT a simple 2-person construction. It took 3-4 people (2 were engineers) to build this over two days. The tube slide took one person between 6-8 hours, alone. Everything needs assembled; nothing that I could tell was "pre-assembled". Despite claiming cedar, the wood does not feel consistent with the cedar playsets we've seen in person. Once the construction was completed, we noticed it sways with two kids swinging (they are way under the weight limit (3 kids under 7) & concerning with all 3 on the playset. It sways so much it pulls on the clubhouse & regular slide. It is level & anchored. We double checked the bolts/screws to ensure they were tight & they were. It has continued & a month later it's extremely creaky--so much so I'm concerned about stability of this playset. There were a few pieces that arrived damaged & the bar that the swings are attached to is cracked the entire length. Overall, I am very disappointed that the money & time that went into this now requires follow up with the company and concerns of durability and quality. I would strongly caution others before buying this unit.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your review! We sincerely apologize for the issues you have experienced with your Bristol Point Swing Set and would like to discuss this with you to make it a better experience! You may contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com.

Dec 20, 2021
Shi
5 out of 5 stars review

Great product and company

Love this swing set and an awesome company to purchase from. We received the swing set and noticed the front slide was missing. I contacted customer service and they sent out a replacement. That one got lost also. They called me to let me know it was lost and another replacement would be sent out. My husband and son in law put the sing set together (took about 8hrs) but everything else was there and in perfect condition. We received the front slide and a Mastercard gift card for our trouble. The swing set is perfect, the grandkids love it, and the company has the best customer service!

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Jul 9, 2024
Family Of 5
1 out of 5 stars review

Cheap wood, splits easily

We bought the swingset in May. We are frustrated with the cheap wood after spending a lot of money on this set. Many pieces came split, and we had several pieces split as we screwed it together. The wood is thin, and it's not as sturdy as we hoped it would be for the price. We can't even attach the handles at the end of the instructions. The bolts came out of the soft wood after trying to screw them in. It's awful. I do not recommend this set. Find yourself a better set for your money that has strong wood to last a long time.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

We are sorry to hear that! Please reach out to us at 1-800-856-4445 as we would like to help with these concerns.

May 31, 2022
Bri
1 out of 5 stars review

Made cheap

Have had this for our kids for 2 years when it was only $1100. It is made cheap and has completely fallen apart so much so that we are returning our play set that looks like we have had it for 20 years and won’t be buying another Discovery brand again.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Hi Bri-<br /> We are so sorry to hear your swing set did not hold up as expected. If you decide to keep the unit it does come with a 5 year warranty and we will gladly get replacement parts sent out to you. Be sure to read the maintenance guidelines to keep your unit protected from being outdoors. Sometimes the maintenance is overlooked leaving the wood unprotected from any sort of sealant and that causes the wood to weather overtime. We are here 7 days a week if you need any assistance with your swing set and can be reached at phone number 800-856-4445.

Apr 13, 2019
DC4ever
5 out of 5 stars review

Verified Purchase

Everything we expected

I bought this for my grandson and he loves it.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

May 27, 2023
AbbyT
4 out of 5 stars review

My husband just finished putting this together, alone, 14 hours total 😏

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your review as it will help future cusotmers plan.

Apr 1, 2021
Nicole
5 out of 5 stars review

Verified Purchase

Amazing set.

It actually comes with cookware and some foods. Looks just like the pictures!

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Jun 21, 2025
Lilbit
1 out of 5 stars review

Horrible quality

I haven’t had this playground a year yet and the wood is already breaking and cracking horrible quality!!

Review from backyarddiscovery.com
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Jun 14, 2025
DadOf3BoysAnd1Girl
5 out of 5 stars review

great value for set

be prepared for 2 to 3 people to out together the spiral slide. everything else can be done with 1 to 2 people

Review from BILT
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May 28, 2021
Mom
5 out of 5 stars review

Assembly!

Hi, I have this on the way without assembly, would there be a way to add it now? Thanks for your help

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Hello-All assembly services are handled by a third party company called Go-Configure. You can reach them at 888-888-5424. They will have information on where they service as well as wait times and pricing.