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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,469 ratings1,161 reviews
  1. 5 stars67% (989)
  2. 4 stars18% (264)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (118)

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Showing 181-190 of 1,161 reviews
Jul 16, 2022
Jaime
2 out of 5 stars
2 out of 5 stars review

Disappointed

Looked forever & finally settled on this set. It arrived sooner than predicted but all 5 boxes were left at the bottom of our driveway without notice. Four of the boxes were very heavy. I want to be clear: this is NOT a simple 2-person construction. It took 3-4 people (2 were engineers) to build this over two days. The tube slide took one person between 6-8 hours, alone. Everything needs assembled; nothing that I could tell was "pre-assembled". Despite claiming cedar, the wood does not feel consistent with the cedar playsets we've seen in person. Once the construction was completed, we noticed it sways with two kids swinging (they are way under the weight limit (3 kids under 7) & concerning with all 3 on the playset. It sways so much it pulls on the clubhouse & regular slide. It is level & anchored. We double checked the bolts/screws to ensure they were tight & they were. It has continued & a month later it's extremely creaky--so much so I'm concerned about stability of this playset. There were a few pieces that arrived damaged & the bar that the swings are attached to is cracked the entire length. Overall, I am very disappointed that the money & time that went into this now requires follow up with the company and concerns of durability and quality. I would strongly caution others before buying this unit.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your review! We sincerely apologize for the issues you have experienced with your Bristol Point Swing Set and would like to discuss this with you to make it a better experience! You may contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com.

May 27, 2023
Kelli
2 out of 5 stars
2 out of 5 stars review

Nice playset if put together correctly

Well, we were very excited to get this playset for our son. Paid extra to have the GoFigure Company install it because I knew we would not have the time. They had a hard time putting it together (even shared this was their first time putting a playset together). After this comment, I had to really do a thorough inspection. Both slides were installed incorrectly. Multiple screws are missing from the slide. Actually, the long slide is being held by 2 wrong screws. Many areas of wood striped. I have called the Go Configure company, Sam's and Backyard Discovery, and have yet had anyone come to inspect this playset. Would have been better to install it myself, then it would have been done correctly even if it took multiple weekends. Customer service is lacking in all companies involved!

Helpful?197462EIXE7K13884314503
reply from BYDSales

Go Configure warranties their technicians. Please call them to come back out and make the Bristol Point correct at no cost to you. 888-888-5424

May 31, 2022
Bri
1 out of 5 stars
1 out of 5 stars review

Made cheap

Have had this for our kids for 2 years when it was only $1100. It is made cheap and has completely fallen apart so much so that we are returning our play set that looks like we have had it for 20 years and won’t be buying another Discovery brand again.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Hi Bri-<br /> We are so sorry to hear your swing set did not hold up as expected. If you decide to keep the unit it does come with a 5 year warranty and we will gladly get replacement parts sent out to you. Be sure to read the maintenance guidelines to keep your unit protected from being outdoors. Sometimes the maintenance is overlooked leaving the wood unprotected from any sort of sealant and that causes the wood to weather overtime. We are here 7 days a week if you need any assistance with your swing set and can be reached at phone number 800-856-4445.

Mar 29, 2021
Wayne
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Kids will love it

Lots of piece's but everything went together and fit well. It's pretty amazing

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Thank you for your review! We&#39;re glad you had the experience we strive for and know your kids will enjoy their Bristol Point for years to come!

Nov 23, 2021
Buyer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great swingset after hours of labor

Looks great. The kids love it! Soo many pieces took two men a week to build...

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for taking the time to review our product!

Jul 25, 2021
No thanks
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Would not recommend

Assembly is a nightmare. Bolts to short, wood is complete crap. Would not recommend

Helpful?197462EIXE7K13884314503
reply from Supplier Response

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. We would love to speak with you regarding your issues. I would encourage you to contact our Customer Advocate Team at 800-856-4445. We are here 8am -6pm CST, 7 days a week.

Apr 18, 2021
DO
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Really neat but not me that well.

Really neat but not made that well.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

We would like to hear more about your thoughts on the Bristol Point. Give our Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week and share with us your thoughts.

May 27, 2023
AbbyT
4 out of 5 stars
4 out of 5 stars review

My husband just finished putting this together, alone, 14 hours total 😏

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your review as it will help future cusotmers plan.

Apr 13, 2021
Allan
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Hard build.

One broken piece, one missing piece.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Your Bristol Point comes with a replacement part warranty. You can order parts by following this link: service.backyarddiscovery.com/Customer/Login .You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Aug 27, 2020
grammieinhouse
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice. Keep kids busy for a long time

Lots of pieces good quality

Helpful?197462EIXE7K13884314503
reply from BYDSales

We appreciate the 5-star review.