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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 151-160 of 1,152 reviews
Oct 7, 2021
Mom of a wild boy
5 out of 5 stars review

VERY WELL BUILT

We bought this a month ago and so far have been extremely pleased. I cannot put a time frame on assembly, as we started and then my husband and children got Covid so it was start and stop but assembly went very smoothly for us. We are amazed at the sturdiness and durability. Overall we give a full 5-star review.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5-star review.

Sep 11, 2023
Dothan75
1 out of 5 stars review

Wouldn't Know If The Kids Like It Or Not

Product was delivered with one of the 5 boxes being completely ripped apart so we hope that we have all the parts. However, we wouldn't know at this point because it is still sitting in our driveway weeks later. After 3 calls to GoConfigure, each time I am told they are leaving a voicemail and texting the local installer and they will call me back, each time NO ONE even calls me back. No telling how long it will take to even get an installation date scheduled at this point. I'll update this review if things change, but at this point Sam's Club should not be selling assembly services if they cannot ensure the quality of the service being offered. I'm even ok with waiting, but at least return my calls when you say you will and schedule a date. At this point I would caution anyone with purchasing this product with any sort of assembly included.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Hi there- We are happy you have chosen Backyard Discovery for your purchase, and are sorry you are having issues with the installer. Please reach out to us directly so we can assist you in getting this taken care of. Our phone number is 800-856-4445 and we are here 7 days a week 8am-6pm CST.

Jun 21, 2021
Dennis and Jan
3 out of 5 stars review

Verified Purchase

Be prepared for a project. Kids will love it.

Decent value, time consuming build. The structure was pretty straight forward to assemble, the tube slide had poor insrtuctions, and was difficult to work with. Due to the nature of the unfinished wood, be prepared to weather seal the wood after the assembly.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your product

Jul 25, 2021
No thanks
2 out of 5 stars review

Verified Purchase

Would not recommend

Assembly is a nightmare. Bolts to short, wood is complete crap. Would not recommend

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. We would love to speak with you regarding your issues. I would encourage you to contact our Customer Advocate Team at 800-856-4445. We are here 8am -6pm CST, 7 days a week.

Apr 18, 2021
DO
3 out of 5 stars review

Verified Purchase

Really neat but not me that well.

Really neat but not made that well.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We would like to hear more about your thoughts on the Bristol Point. Give our Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week and share with us your thoughts.

Nov 23, 2021
Buyer
4 out of 5 stars review

Verified Purchase

Great swingset after hours of labor

Looks great. The kids love it! Soo many pieces took two men a week to build...

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for taking the time to review our product!

Mar 29, 2021
Wayne
4 out of 5 stars review

Verified Purchase

Kids will love it

Lots of piece's but everything went together and fit well. It's pretty amazing

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Thank you for your review! We're glad you had the experience we strive for and know your kids will enjoy their Bristol Point for years to come!

Apr 13, 2021
Allan
4 out of 5 stars review

Verified Purchase

Hard build.

One broken piece, one missing piece.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Your Bristol Point comes with a replacement part warranty. You can order parts by following this link: service.backyarddiscovery.com/Customer/Login .You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Aug 27, 2020
grammieinhouse
5 out of 5 stars review

Verified Purchase

Very nice. Keep kids busy for a long time

Lots of pieces good quality

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

We appreciate the 5-star review.

Mar 29, 2021
Anonymous
5 out of 5 stars review

Verified Purchase

So fun to build and the kids love it too .

Perfect my girls love it.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!