Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset forCustomer photos









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Great swing set
Great quality and very sturdy. Kids love it! Assembly is not fun and takes quite a long time but the interactive directions are a great asset. Would give 5 stars but several pieces arrived damaged and have to be replaced.
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Thin wood!
The design is great. We had our set professionally installed 2 days ago. The wood is thin. The screws that came with the set break/crack the wood as it is being installed! I waited 1.5 weeks for the guys to come install it. It took them 2 days. The set had missjng screws and missing wood pieces that the installer had to run and buy from homedepot. The set is not sturdy at all. We bought extra wood and added to support (technically doubled the ladder). Added extra wood to the house, to the climbing wall, and to the actual swing frame! It looks beautiful but horrible thin wood. The screws end came out from the other side of the wood panel! These screws are designed supposedly for this set. I have a 5 year old boy that loves to slide and swing. I thought this set is good! IT IS NOT. DO NOT BUY! 2 days after installation the wood that connects the swinging door on the play house cracked! We are calling the guy to come support/fix! My son is 50 lbs one child! He loves the set design and the house. We are DISAPPOINTED AT HOW CHEAPLY MADE this set is. We will call the company to address the issues. If this is something easy to uninstall i would have done it and returned it. I gave them a star for the design...... this deserves -100000. I was not able to add a photo..i will try to add later!
Thank you for your review. We sincerely apologize for the experience that you have had and would like to discuss this with your further to try and make this a better experience for you! Please contact our Customer Advocate Department at 800.856.4445 or email us a customerserv@backyarddiscovery.com.
Assembly Nightmare
This is a super cute set and the kids love it. Assembly was an absolute nightmare, though. There are ten thousand pieces that are not well marked. Aside from that, the claim that two people can simply assemble this is a blatant lie. We finally hired a crew to assemble it and it took three men 2-1/2 days. They cussed and fussed the whole time, but they finished it.
Thank you for your review! We apologize for the experience you had with the assembly. We're here 7 days a week, 8am-6pm CST, at 800.856.4445 if there is anything we can assist you with .We are sure that your children are loving it though!
Great for a week...
After years of contemplating getting a swing set, we landed on this one due to all of the different features. We are not handy, so the $600 professional installation was a must for us because we wanted to make sure it was put together properly. The installers sent one man out to put it together. It took him about 8 hours the first day and about 4 hours the next day to finish. He was polite and professional, and worked very hard. He seemingly did a great job, or at least that’s what we thought. We were so happy with the swing set and the kids loved it. About a week after installation (Dec 2022), we started noticing issues, and new issues continue to appear daily. The most concerning being the whole balcony and tube slide area. The balcony is starting to droop down, which is an obvious safety concern, and we now have gapping and cracking in the tube slide, both at the top base where it connects to the balcony and in a part of the slide itself. We also discover new cracks throughout the wood on a regular basis. On top of the damage that’s occurring, even with the anchors, the structure of the swing set sways a concerning amount when my kids swing, even when they aren’t swinging at the maximum height that the swings would allow. My kids are 7 (70 lbs), 5 (39 lbs), and 2 (33 lbs), and it also constantly makes cracking and creaking noises when they play on it. They should be able to play on it freely, without us constantly worrying about further damage and safety issues. We reached out to Backyard Discovery, who did reply almost immediately to address our concerns; however, after reviewing the pictures they said it appears to be due to improper installation, so we were redirected to contact the installers, who were chosen by Backyard Discovery. Supposedly the installers are going to come back and fix the issues, but with how many issues keep popping up, I have my doubts. As it’s going now, I doubt this swing set will last more than a year or two. Despite the issues, my kids have a blast on it and will play for hours; although they are now restricted from the tube slide/balcony area. It’s very unfortunate that it’s quickly becoming a safety hazard, especially after paying $2,600 for it. I wish my kids could play on this as intended. It would be a great swing set if it weren't for all of the issues we are having.
Hello- We are so sorry this is the experience you have had thus far. We hope to have your set up and running to your satisfaction as soon as possible. As always we are here 7 days a week if you need us. Phone number is 800-856-4445.
3 year rot
Here we go - trying to see what the five year warranty will be like. We’re going into season 3 and boards are rotting and breaking making this play set unsafe. It was great for the first summer and then things started breaking etc. anyone else deal with the warranty yet and or rot?
Thank you for your review! We apologize for the issues that you're having and would like to discuss this with you to rectify the situation that you're experiencing. You do have a warranty and we're happy to help! Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com.
Poor Quality Rip Off
We got this swing set for my son’s 3rd birthday. It states that it takes 11 hours to assemble, we were 6 days in before we got it together. Several boards were to short, some of the holes weren’t drilled out, and 1/3 of the boards split. We had to make our own boards out of 2x4’s which is the only strong boards in the whole swing set. The boards are so thin and brittle we wouldn’t let but a two kids on it at a time. Two were swinging and we could hear the board that connects the swing to the frame crackle as if it were being pulled away from the frame boards. I’m just sick to think of how much we paid for this box of match sticks and a few nut and bolts. Buyer beware, don’t buy from this company.
Hello, We would like to have you reach out to our Backyard Discovery Customer Advocate team and share your experience to make sure we get your Bristol Point to manufacture expectations. They will most likely ask for photos and maybe a video to see what you are seeing when the children are playing. 800-856-4445 8a-6p CT seven days a week.
Solid unit and good quality!
I am so happy I bought this unit. It is a larger unit, compared to the unit’s that only have one slide. My husband built this unit by himself . It took him four days to build. Full disclosure, he is a General Contractor and he is a man that can build or fix anything. I would definitely recommend this swing set! We had no problems with delivery and it was complete in box. No damage.
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Our Daughter Loves It
My wife and I purchased this for our daughter who is two and she loves it. Her friends loved it at her birthday party. Everything was included in the boxes, I did not have to call and have lost parts shipped to me. It went together easily and I encountered minimal splitting of the wood while putting it together. The only thing I would ask is for the instructions on the large slide you have to assemble to be a little more clear.
Waste of money
Bought in October of 2023 and June of 2024 half of the wood has split. Has to replace most of the wood. The only thing that has been good is the slides Wouldn't recommend spending this much on a swingset that we have had to spend more on to get better wood
I am sorry our product disappointed you. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). Please know your swing set does come with a 5-year pro-rated warranty if you need any parts. Our Customer Service can be reached 7 days a week at 800-856-4445
VERY WELL BUILT
We bought this a month ago and so far have been extremely pleased. I cannot put a time frame on assembly, as we started and then my husband and children got Covid so it was start and stop but assembly went very smoothly for us. We are amazed at the sturdiness and durability. Overall we give a full 5-star review.
Thank you for your 5-star review.