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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,461 ratings1,153 reviews
  1. 5 stars67% (986)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)

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Showing 251-260 of 1,153 reviews
May 28, 2021
Mom
5 out of 5 stars review

Assembly!

Hi, I have this on the way without assembly, would there be a way to add it now? Thanks for your help

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reply from Supplier Response

Hello-All assembly services are handled by a third party company called Go-Configure. You can reach them at 888-888-5424. They will have information on where they service as well as wait times and pricing.

Apr 20, 2023
Wsl495
3 out of 5 stars review

Assembly

This did not come in 16 preassembled pieces. It came in 100’s of pieces that had to be assembled! Not sure yet about the finished product.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

I'm sorry for the confusion. It comes with 16 panels to assist with the fort assembly. The remaining parts of the assembly do need to be assembled and comes in many pieces.

Aug 9, 2024
July23
1 out of 5 stars review

Doesn't hold up!!

The wood does not hold up and pieces were broken. Have had the play set for a year and it is falling apart.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Terribly sorry to hear of your experience with the quality of wood. We would be happy to replace whatever is needed and do so under warranty. Please contact us as the manufacturer at (800) 856-4445 to see how we can best resolve all issues faced within.

May 7, 2022
TC
4 out of 5 stars review

Great swingset..

This swingset is great. But if you want it to last you HAVE to seal it every year. I went 2 years without re sealing it and it just went to trash. The Texas sun is brutal..

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

Thank you so much for your feedback, information like this ensures that we are able to continually improve our product performance in the future. Similar to other wooden outdoor products, annual maintenance is required. You will find details for annual maintenance in your assembly manual. Please understand that applying a sealant in year one is essential for long term product performance. However, depending on your climate, it will be necessary to apply stain in subsequent years to ensure long term integrity and performance. We aim for 100% 5-star satisfaction and are sorry that your experience has been less than perfect.

Jun 7, 2024
Angel
4 out of 5 stars review

Seems to be good quality but small

The play house part is a lot smaller than I expected from the pictures. We don't have it fully assembled yet but it's taken 3 days so far. It has an obnoxious amount of parts to put together.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Appreciate the time you've taken in writing of your experience and with this review! Please contact us at (800) 856-4445 and we would be happy to help improve the experience however possible.

Jun 9, 2022
tinmans wife
1 out of 5 stars review

disappointed

The description says ‘The Backyard Discovery Bristol Point Cedar Swing Set/Playset comes in 16 pre-assembled panels for convenient assembly.’ Completely false. Every board had to be screwed together. Very disappointed!!

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

I am so sorry to hear that. For the house portion itself it does total out to be 16 pre-assembled panels. However, outside of that you will need to assemble the rest together. We will definitely look into the description to see if we can word this better for future references.

Apr 26, 2021
nicky21
5 out of 5 stars review

Love this set

We bought this playground set for my daughter. She absolutely loves it. It has tons of space to place with 2 slides. We paid for installation, so it was sent to the home. We scheduled the installation date. The installer was very nice and professional. Would definitely recommend this purchase. Worth every penny!

Review from backyarddiscovery.com
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Nov 30, 2023
Jacob94
5 out of 5 stars review

Great playset!

[This review was collected as part of a promotion.] I bought this back in May 2023 for my toddler, and he loves it. Assembly really wasn't too difficult, I built it 90% alone in my garage over a few nights in "sub-assemblies" (tower, stairs, roof, slide, A-frame, swing beam, spiral slide), then had my dad and brother come over one afternoon to move and assemble it all in the back yard. Total assembly time was maybe ~12hrs alone and ~3 hours for final assembly in the yard. A lot of reviews I read complained about the spiral slide, but I didn't have many issues with that, only a few bolts on the inside curves were a little hard to align and tighten. It's held up to the weather very well over the summer too. The only issue I had was the blender for the kitchen set was defective, but customer service was very helpful and sent me a new one within a week. Overall, this is a very nice set, and fairly easy to assemble if you're at least a little handy and have access to the right tools.

Review from backyarddiscovery.com
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Apr 25, 2021
KimD
5 out of 5 stars review

Fun, yet beautiful!

I got this for my son's 5th birthday. As a single parent I had no choice but to put this together by myself. I was able to do everything on my own except hold the beam for the swings up to bolt it in. The directions were easy to follow, and downloading the Built app helped a lot. My son loves it, and I had it up in time for his birthday party and it was a huge hit! It has so many different features, from the simple things like a wheel to a full play kitchen. The fact that it has TWO slides is also fantastic. Not only does it have many features, but it is also a beautiful play set.

Review from backyarddiscovery.com
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Dec 27, 2019
Gabby
4 out of 5 stars review

Nice Product

For the price $750 (in store) - its a steal. Looks amazing and my 3 year old is living his best life right now . Mommy, daddy and Tio are exhausted from 30 hours of labor . Totally worth it though. PS- The instructions will give you a headache, the stamps are either faded or double printed so you have to use process of elimination.

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

Gabby, You didn’t say if you used the BILT app that was designed to help with assembly but it sounds like you have impeccable experience with building. Your advice that you shared is great advise for those starting this project and I would add to find a helper to make it easier as well. We appreciate your review and please know that your input will be shared with our engineer team.