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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)

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Showing 131-140 of 1,152 reviews
Aug 11, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Easy assembly for playhouse

Easy assembly, boxes organized and pieces all marked for quick building! Took my husband 6-8 hours with a friend helping. Kids love the playhouse features of the grill, blender, chalk board! Slide and swings keep entertained for hours. Very sturdy!

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

We appreciate the 5-star review.

Sep 27, 2023
ChrisM
1 out of 5 stars review

Slide broke after a year

I bought this in May 2022 and just over a year and the slide has cracked in several places and the bottom of it cracked and a piece is sticking out, making it dangerous. I contacted the company and they said since it was purchased for a daycare, the warranty is voided! That was not indicated when i purchased it. Its ridiculous that the slide would have this much damage after only a year.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

I am very sorry to hear that your slide broke/ Your set does come with a warranty, and we will gladly send out a replacement. Please reach out to the customer advocate department so that we can register your warranty and send out any replacement parts you may need. We are here to assist you 7 days a week, from 8am-6pm CST. We can be reached at 1 (800) 856-4445

Jan 23, 2023
NIJ191513
1 out of 5 stars review

Great for a week...

After years of contemplating getting a swing set, we landed on this one due to all of the different features. We are not handy, so the $600 professional installation was a must for us because we wanted to make sure it was put together properly. The installers sent one man out to put it together. It took him about 8 hours the first day and about 4 hours the next day to finish. He was polite and professional, and worked very hard. He seemingly did a great job, or at least that’s what we thought. We were so happy with the swing set and the kids loved it. About a week after installation (Dec 2022), we started noticing issues, and new issues continue to appear daily. The most concerning being the whole balcony and tube slide area. The balcony is starting to droop down, which is an obvious safety concern, and we now have gapping and cracking in the tube slide, both at the top base where it connects to the balcony and in a part of the slide itself. We also discover new cracks throughout the wood on a regular basis. On top of the damage that’s occurring, even with the anchors, the structure of the swing set sways a concerning amount when my kids swing, even when they aren’t swinging at the maximum height that the swings would allow. My kids are 7 (70 lbs), 5 (39 lbs), and 2 (33 lbs), and it also constantly makes cracking and creaking noises when they play on it. They should be able to play on it freely, without us constantly worrying about further damage and safety issues. We reached out to Backyard Discovery, who did reply almost immediately to address our concerns; however, after reviewing the pictures they said it appears to be due to improper installation, so we were redirected to contact the installers, who were chosen by Backyard Discovery. Supposedly the installers are going to come back and fix the issues, but with how many issues keep popping up, I have my doubts. As it’s going now, I doubt this swing set will last more than a year or two. Despite the issues, my kids have a blast on it and will play for hours; although they are now restricted from the tube slide/balcony area. It’s very unfortunate that it’s quickly becoming a safety hazard, especially after paying $2,600 for it. I wish my kids could play on this as intended. It would be a great swing set if it weren't for all of the issues we are having.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Hello- We are so sorry this is the experience you have had thus far. We hope to have your set up and running to your satisfaction as soon as possible. As always we are here 7 days a week if you need us. Phone number is 800-856-4445.

Apr 25, 2023
Michelle
1 out of 5 stars review

terrible service

This has been a disaster. They called to confirm delivery, I told them no one would be available the day they wanted to deliver. They told me they couldn’t control that… Okay, I make sure I am home for the delivery. They do not ring the doorbell, or notify me in any way that the item has been delivered. I look out my window and see boxes and a slide piled in the middle of my front yard. They are too heavy for me to move, now I have to worry about them getting stollen. Their response “this is the service you paid for”. Second we set up assembly for the 11th. The morning of our appointment, I’m called saying there is supposed to be rain so they are canceling the appointment and someone with reach out to reschedule. There was never any rain! I never received a phone call for reschedule. I have called this company every other day and are told they can’t get a hold of a tech and are escalating the situation. I still have no answers. I will be trying to figure out how to return this all together.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for your review. We sincerely apologize on behalf of the shipping company and assembly company for the delays and experience that you have had! If you contact our Customer Advocate Department at 800.856.4445, we would like to assist you if possible to try and make this a better experience. We are here 7days a week, 8am-6pm CST.

Apr 22, 2024
Bristol Point Cedar Swing
5 out of 5 stars review

Solid unit and good quality!

I am so happy I bought this unit. It is a larger unit, compared to the unit’s that only have one slide. My husband built this unit by himself . It took him four days to build. Full disclosure, he is a General Contractor and he is a man that can build or fix anything. I would definitely recommend this swing set! We had no problems with delivery and it was complete in box. No damage.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for the review!

Oct 7, 2021
Mom of a wild boy
5 out of 5 stars review

VERY WELL BUILT

We bought this a month ago and so far have been extremely pleased. I cannot put a time frame on assembly, as we started and then my husband and children got Covid so it was start and stop but assembly went very smoothly for us. We are amazed at the sturdiness and durability. Overall we give a full 5-star review.

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Thank you for your 5-star review.

Sep 9, 2019
Bethany
1 out of 5 stars review

Poor Quality! Don't Purchase

This swing set has already fallen over so many times in my backyard, despite us leveling the area and staking and weighing it down. The tube slide broke within a week of use. Our sons are 10 and 2 and the 10 yr old only weighs 56lbs so being overloaded wasn't the issue. We live on a 1 acre tract and I found this play ground bent, twisted, partially laying down so many times that its already past the point of safe use. Our back yard is breezy, but there is no reason this thing should have fallen over so many times! No storms came through, the thing would just take flight in the slightest breeze. I am so disappointed that we wasted $1800 on this! If you are wanting a swingset, don't go cheap. Your kids are worth more than this!

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

Bethany, Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We would encourage you to reach out to our wonderful customer service group at 1-800-856-4445 to resolve your issues or for any additional assistance.

Sep 21, 2021
Cozy Shopper
4 out of 5 stars review

Happy Toddler, Tired Husband

My husband put this together entirely by himself. It says you need two people, but he was able to use some clamps and get it done on his own. It took about 25 hrs (spread out over a few days). He's tired and sore, but it turned out great. The quality is decent, although there are a few boards with cracks or chips (some small flaws). Our toddler is thrilled! It is definitely something that will grow with him for years to come. Overall, we are happy with our purchase! (We did buy a separate toddler swing and swapped out one of the lap swings for now)

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

We are so happy to hear that your toddler is enjoying their new Bristol Point Swing Set! Dad should be proud. That is not easy to do on your own! I am sorry to hear about the small flaws with your product.<br />If you would like to reach out to our Customer Advocate Team at 800-856-4445, they would be more than happy to replace those damaged wooden pieces! They are available Monday- Sunday, between 8am to 6pm, CST!

Jul 7, 2021
Momof3
1 out of 5 stars review

Fun playset.... that is low quality

I wrote an initial positive review for this playset but it is now a year old and it is literally falling apart. We have a whole collection of broken pieces. We are going to have to inventory the parts and order replacements. It seems as if this may be a year thing.

Helpful?5DYMH5QYQP4Q13884011194
reply from Supplier Response

Give Backyard Discovery Customer Advocate Team a call at 800-856-4445 to assist you. Be prepared for them to ask for photos of the Bristol Point so help see what is going on with the set.

Jul 9, 2024
Kalie
1 out of 5 stars review

Waste of money

Bought in October of 2023 and June of 2024 half of the wood has split. Has to replace most of the wood. The only thing that has been good is the slides Wouldn't recommend spending this much on a swingset that we have had to spend more on to get better wood

Helpful?5DYMH5QYQP4Q13884011194
reply from BYDSales

I am sorry our product disappointed you. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). Please know your swing set does come with a 5-year pro-rated warranty if you need any parts. Our Customer Service can be reached 7 days a week at 800-856-4445