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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.5 out of 5 stars
stars
387 ratings386 reviews
  1. 5 stars75% (292)
  2. 4 stars13% (50)
  3. 3 stars1% (5)
  4. 2 stars4% (14)
  5. 1 star7% (26)

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Showing 231-240 of 386 reviews
Jun 12, 2017
Reviewer name: Shannyn
1 out of 5 stars
1 out of 5 stars review

2 degree burns

I feel bad rating this with 1 star because I really give it a 4 overall. Except I want people to be away! My parents bought this set for the grandkids. My kids okay with it all the time. And have complained and cried when walking up or down the slide that it's hot! Well today when all the kids were playing my 2 year old nephew climbed up the slide and started screaming. We ran over to grab him off and to my horror the pads of his feet were raw. The slide burned his feet so bad! We ran him in and soaked them but decided he needed medical attention. He has 2nd degree burns on both feet! Had to be put under given morphine and had his feet scrapped and wrapped. He goes to the burn unit tomorrow! He can't walk for 4-6 weeks! Guys this is so so scary! And burns are nothing to mess around with. The saddest part is today's high was 77 degrees in Utah. The slide got that hot! Please please be cautious! Wet the slide wear pants. Don't let your babies get burned!!!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
reply from Reviews

We are very sorry to hear about the incident with your nephew. At Lifetime, we work hard to make products that will help families make lasting positive memories. Hearing about negative experiences that detract from this purpose is the hardest part of our job. The risk of thermal burns is present with any surface exposed to the sun. There are things our customers can do to minimize this risk. We urge customers to consider the warnings in your owner’s manual. In addition, the Consumer Product Safety Commission Fact Sheet at the following link may prove to be educational about these risks: https://www.cpsc.gov/s3fs-public/3200.pdf. We wish your nephew a speedy recovery and hope that this information will be helpful to you and others so that future incidents can be avoided.

Apr 12, 2016
Reviewer name: Jake
5 out of 5 stars
5 out of 5 stars review

Great playset with a little of everything.

I have had this since last summer and it has been great. Assembly took several hours, but most of it could be done with one person. I took it an hour or two at a time at night over the space of about a week, and only needed help with a couple items. I had all the parts and hardware I needed, with exact counts up until the final steps, where I found spare parts. Everything is well built, and mostly modular. It looks like I could rearrange the panels on the tower and slide and ladder placement without a problem. One small note, the red climbing holds (or rocks) have faded, one in direct sunlight, one on the shady side. All others are holding their color fine.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
May 15, 2018
Reviewer name: Thomas
5 out of 5 stars
5 out of 5 stars review

Sturdy, safe, and fun

[This review was collected as part of a promotion.] We've had our playset for 18 months and it still looks new. I highly recommend this set. One concern I had was the arched ladder being dangerous for our 3-year-old (now 4 and a half). Well, he's climbed up it hundreds of times and it's never been an issue.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
Nov 12, 2014
Reviewer name: Dude14
4 out of 5 stars
4 out of 5 stars review

Great Set! Instructions needs updating

The set is fantastic, my son loves it. Problem with this is mainly the instruction manual, not the product. The bolts and washer letter designation do not match the blister packs. The only way around it I found was to take the part and match it to the instruction book. Fortunately the manual pictures are actual size of the bolts, etc, so you can match it up that way. I can see someone who is not mechanically incline get frustrated with the installation. Lifetime should update either the manuals or get the labeling correct.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
Mar 1, 2022
Reviewer name: Mody
1 out of 5 stars
1 out of 5 stars review

Huge safety concern

I have a 5, 4 and 2 year old. I would definitely say this play structure is something for older kids. With the two big openings it is just too risky and such a HUGE fall if one of them we’re too get too close to an edge. I got this play structure for my kids to play but I end up stressing out the entire time because I fear them falling

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
reply from Reviews

This Play set is recommended for children ages 3-12. However, we hesitate to give exact ages as children come in all sizes. As with any playground equipment, proper precautions should be observed. On-site adult supervision should be provided at all times.

May 12, 2021
Reviewer name: JDIR
1 out of 5 stars
1 out of 5 stars review

Every brace rusted out!

We just hit the 5 yr on this play set but we noticed last fall every brace under supporting the top section has completely rusted out. It is now unsafe for the grand kids to play on plus there is constantly pieces of rust falling off making it unsafe for them running around barefoot. I have not been able to get any help from the company, I would like new braces sent to us to replace them.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Nov 25, 2017
Reviewer name: rickh
5 out of 5 stars
5 out of 5 stars review

Grandkids love it!

We almost bought the Climb and Slide Playset but decided on the Lifetime Adventure Tower instead because it has more activities. We bought this just in time to assemble it before the cool weather arrived. My wife and I worked together as a team for about six evenings. Our son-in-law helped put the roof on. Halfway through the process we had the part numbers memorized. The instructions were clear and precise. I was pleasantly surprised to see a separate package of spare parts. Yes indeed! The grandkids love it, therefore, so do we! Note: We added the baby swing that's on the end. It does not come with the unit.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
Dec 7, 2017
Reviewer name: Frustratedbutfinished
3 out of 5 stars
3 out of 5 stars review

Terrible packaging quality.

First let me say now that it's FINALLY together it's the best swing set. Now to the awful part. When you buy it, pay someone else to deal with the company's horrible packaging and mistakes. First, the boxes and marked 1 of 3, 2 of 3, 3 of 3. Nothing about a 4th piece which is the slide. So when you buy it, insist you get all pieces. The slide is NOT in the 3 boxes. Now open the boxes and instructions. The instructions say things are marked with letters. It would make life so much easier if they were. Only about 10% were marked and they were the parts that were obvious. My husband who assembles things all time, started struggling through it, but we were following directions to a "t". When we got to part of step 3, we realized we were sent two swing poles instead of 1 swing pole and 3 regular poles. It was a nightmare. It was too late to try and take apart so we ended up drilling holes to make it work. The roof didn't fit right but we finally made a way to make it work. Based on that whole experience I wouldn't recommend anything from Lifetime unless it comes with professional installation. Now that it's together, it's solid and we are happy, but not worth the tears we cried or getting injured over fighting to get things to fit.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
reply from Reviews

We are so sorry for the problems you experienced while you assembled your playset. We've sent your suggestions to our quality department so we can make these changes.

Jul 10, 2021
Reviewer name: Dave
5 out of 5 stars
5 out of 5 stars review

Bad weather and a helping hand

I erected this product and it was a great play structure for my kids and their friends. A few months later we had severe weather and extremely strong winds. The winds picked this up a carried it nearly 100 feet before placing it not so gently back on the ground on its side. (I did not have it anchored properly). I got online and found the parts list I needed and called customer service. I was connected to a very helpful lady that was very patient with me. She done a wonderful job putting together the order I need to replace the bent parts. I was extremely happy with this product and the customer service Lifetime provided me. I will purchase more products from Lifetime in the future not only because I think this product is quality but as important the lady in customer service was so pleasant to work with. 5 star product 5 star customer service. Thank you

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008
Dec 28, 2014
Reviewer name: kawfy
5 out of 5 stars
5 out of 5 stars review

Grandkids are in heaven!

We bought this set for our grandkids. Nana and Papa put it together (need epsom salts, pain reliever and icy hot)…FYI…get some younger folks to help. Here are a few tips we found that might make your life easier…#1 Make sure you get the tower support together correctly….read the instructions …watch the video and then do it again. If you have that tower support (looks like a large stop sign) put together correctly….everything should go together well (somehow we got ours wrong and we did have dimples facing down as per instruction..but we figured it out) Just make sure you look it all over good, even go so far as to have another set of eyes look it over and insure that it is all correct before proceeding. #2 make sure you orient yourself with the pics in the manual and how you currently have the swing set up….makes a huge difference. ours went up opposite manual. #3 Make sure you have 3-4 people to help with the tower roof, particularly if you try to put this up with any kind of wind. #4 Can't stress this enough….verify the hardware needed / locate it / verify again. Most of the instructions were pretty good…all hardware were clearly marked….the videos were very helpful. After all was said and done….seeing the smiles on the kids faces made it all worthwhile….would I buy again? YEP in a heartbeat. Ask us later if we would put it up again ourselves :) We are still recovering

Review from lifetime.com
Helpful?3P0YEOOSZR0K13883552008