Took about 30 hours to put it together by myself. I had some issues but nothing that caused me to want to hire someone else to do the job. When I found that I was a few nuts and bolts short to finish the roof (my fault, not their's) I called them and they sent me the extra parts at no charge. Great customer service.

It is Christmas Eve, I am trying to put this together for my 3 children and there are no instructions included. No problem I'm thinking, I'm sure I can find them online. NOPE, none of the product ID's (seems to be a different one for each box) are working, the link to help you find the product ID is not working and Customer Service is closed for the holidays. While I am glad the company gave the employees off for the holiday, I am not impressed so far..............

I bought this for my daughter for Christmas in 2016. We noticed that one of the swing hooks was rusted. I emailed customer service, sent them a picture of it and they sent me a new one within a week. No problems at all and quick response. My daughter absolutely loves it!!

We bought this a week ago and just set it up. My husband did it in 10 hours or so. The instructions were good for the most part- except where the screw names were off. One thing that made it easy to identify the mislabeled screws is that the screws are organized based on sections being built. So even if they are mislabeled, the image usually matches screws found in the same sections. Couple of holes needed predrilling. But overall not bad as we saved quiet a bit on installation fees and were able to do it ourselves. The only part you need some muscle is the installation of the circular roof. I took out one star for the instructions but other than that is a good product and kids love it. Time will say how well the last.

[This review was collected as part of a promotion.] We bought this playset last year and it has provided hours of fun for our boys ages 6 and 4! The playset itself is very sturdy and my husband said it wasn't hard to put together! We also love the no maintenance part of this playset! I would definitely recommend this!

We purchase two months ago - fun for 1 of 2 of our grand kids. Younger child fell thru top rung of the curved ladder onto the ground - he will not climb up yet. Poor design on the ladder. No help from the company representative to modify or offer suggestions for ladder improvement.

[This review was collected as part of a promotion.] I don't know who was more excited about the Adventure Tower Deluxe Playset? Me or my 6 year old? It is the center of activity and adventure. Kids come over and say "Wow! You have a park in your yard?" It provides activity, imagination, and friendship. I absolutely love this set. High quality, sturdy and safe. I highly recommend the professional install. Two hours and ....BAM! It's done.

My grandmother gave us this playground as a wedding gift 4.5 years ago. The rust on the tower is outrageous. I have been in contact with a customer service rep at lifetime for the past couple of months. They will not honor the warranty because I cannot produce the receipt. My grandmother passed 2 years ago so I can't ask her for it! I explained this many of times to them but they're unwilling to help except for giving me a discount on the faulty parts(which will be almost as much the playground with shipping to Hawaii). They even said to discontinue use of the play set as it is not safe anymore. The monkey bars and swings are fine. The tower however looks like it is 10 years older than the rest of the play ground. To be fair I do live in a humid environment. Still doesn't explain why half the playground is rusting and falling apart at an exponentially faster rate than the rest. My kids are so bummed that they can't play on the tower in fear of getting cut by the rusty metal or the whole thing collapsing from not being structurally sound. Especially right now during this "stay at home" period. I normally don't leave negative reviews but I don't want anyone else to have to suffer through this like we did. I have a 2 lifetime plastic folding tables that work great...not too sure what happened with the playground.

[This review was collected as part of a promotion.] We love this play set. We love the swings and the bar swing. There is a car track up on top of the base of the tower. The steering wheel on top of the tower works good. Slide is fun and fast. The whole structure is sturdy and stable for the kids at play. A really good buy

We bought our playground in 2018 and it only roll our kids going up ladder and down slide one time to see how poor design it was. Clearly, they did not have kids test it. The slide has a bump in middle that causes a very uncomfortable ride down and can’t understand why it is there. Honestly, it is painful to watch my kids go down. Now the ladder is also slanted in a way for kids to easily fall through. Look at others reviews/pictures to see how they had to secure with different material. All they needed was kids to test it before they manufactured this in mass. Little changes could go a long way for this set.