I've almost finished my first order after switching from Vital Proteins non-advanced Collagen. I just realized, after nearly a month, that the new version is the cause of the Gerd I've been struggling with for exactly that amount of time. I've received my second container via your auto ship program but have yet to open it. Can I exchange it for the old, works better with my body version?I Or if no exchange is possible return it for a refund? As for the packaging: the first time I tried to open it I didn't do a good job of following the directions, and ended up gnashing my teeth and transferring the product into another container. The second time I followed the directions precisely, and all was well. I appreciate your focus on reducing plastic in my body and on the planet. I gave the product 3 stars due to my personal body issue.

Peptides crushed by heavier items in delivery; lid of container came off and powder all over inside of shipping box. This used to be a plastic container, it is now made of flimsy cardboard - VERY DISAPPOINTED. Will not be buying again unless they bring back the sturdier packaging. Requested refund.

So far so good! I am thrilled that you changed the packaging for your product. Last summer I specifically ordered 6mos worth from another company simply because of your plastic container packaging. I've read several negative reviews about the new packaging and it is different but once you get one open successfully, it's super easy. Maybe you should shoot a quick video with a demo of how to open these containers and tie it to a QR code that accompanies the order.

10/10 product and container. I admit I was frustrated when I tried to open your new container for the first time. I struggled with it for a few minutes, turned on my brain, got out my trusty serrated knife and cut some of the perforations. I tugged a few times and voila!

I've been using this product for 10 years on a daily basis. I'm soon to be 74 in April and I have barely one wrinkle on my face. My sisters who are from 7 to 11 years younger than I have more wrinkles than I do and they comment on my skin all the time. I keep telling them it's from this product and also my skin care regiment. One thing I need to say though, is that the new packaging is really bad. It's so difficult to open, however, it doesn't bother me too much because I store it in an airtight glass container upon opening it. But seriously - ya gotta fix that packaging! Love your product - I'm a very satisfied customer.

New to this product but the packaging is horrible to use, hard to open and not putting in a measurable scoop is a big loss. I'm a packaging engineer in the food industry and there are many other paperboard options that are sustainable for powders that are more consumer friendly. This one is poorly executed. I don't know if the product works yet as my initial interaction on the first try was struggling to open the container. Seems like the product is fairly tasteless and dissolves easily. I'll continue use to see if I see results and/or get so frustrated with the packaging that I buy another brand with more user friendly opening and re-seal features WITH a scoop included!

I have used this collagen product for years and until recently found it to be highly effective and made noticeable improvements to my hair and nails. Your new formula suggests I use 3x the prior recommendation and it has absolutely no effect on my hair, skin or nails. Very disappointing. Your formula change, I assume for higher profits, is totally ineffective.

A middle-aged male, I've been taking this for nearly a year, mainly having been spurred by the hope for whole-body benefits in skin and connective tissue. On the surface level, I've noticed my hair is thicker. The product is not cheap, so I make the container last longer by taking it every other day instead of every day. I have no problem with the new packaging -- it's rather ingenious! Just read the (very brief) instructions on how to open it. It has a nice lightweight feel, and I'm happy to use less plastic.

I have used the collagen peptide in the past with no issues but I have a container that has been open for a few months and now the color has changed and it will not dissolve in a cold drink but will in hot but taste off. It says best by date is in 2030. How long is it good for when opened?

World's most ridiculous packaging. The instructions are there, and the little tab to get through level one of the fortress of solitude ripped off and you need a knife to saw through level 2. Really?! I'm all for saving the planet, but when you make something unusable and really difficult to get to your product, what's the point?