Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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Disappointed product
terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.
great picutre
we love the size and picture quality on this tv. we are not impressed at all with its "smartness" we get kicked out of shows we are watching all the time and it will go back to the main screen. other users have also had this issue while streaming from hulu, netflix etc. our older samsung does not have this problem. it is truly frustrating. the sound quality is ok, we hooked up a bose speaker and it sounds much better.
christy: I’m sorry for the difficulties with your TV’s while streaming We understand your frustrations, and are here to help. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung, we hope to hear from you. - Samsung Advisor
Great quality
[This review was collected as part of a promotion.] I was a little weary when purchasing this television based on older reviews. Now I'm so glad I did! This television is huge! The colors are fantastic and the picture quality is just awesome. All of the included apps work great. I haven't had any issues with the color messing up or certain apps not working. I love that it also has some free channels.
DON'T BUY
i hate this tv. it keeps losing the tv signal. the cable company came out to make sure it isnt their lines, which it wasnt. only tv in the house that is a samsung and only tv that loses its signal. buyer beware. a good price for a bad tv ends up being a bad price.
Hi, Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Great TV, Horrible User Interface
the tv itself is fantastic. great picture quality. but the user experience is awful. i've been an appletv user for far too long and the remote control, apps and ui are horrific. the most annoying feature is the samsung tv feature which seems to force one of their random channels on you. the built in apps can't be removed. i ended up deleting as many apps as i could and logged out of the samsung features. that seemed to help dumb things down a bit. occasionally the tv says my appletv has powered off, but it hasnt. when you set a sleep timer it doesn't take into account that you have an active stream from the appletv so you have to scramble for the remote.
Russ: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Disappointed..
I was very excited, this being my first Samsung tv, but I got to say, I'm actually a little disappointed. The tv looks great, the actual display is amazing, but it lacks some key features. This being a 2020 Smart TV, you would assume that it would only have the latest and the greatest features but it doesn't. It doesn't have HBO Go, Now, or Max.. it doesn't even have hulu. It lacks de SmartHub that even 2018 tvs have. This feels like the disgraced brother of the Series 7 TU7000. I was really excited about this, but you're better off with any other Smart TV.
Beautiful Picture
[This review was collected as part of a promotion.] The image quality on this set is absolutely beautiful. I was impressed from the first moment that I turned it on. Most of my main streaming services came preinstalled and it didn't take very long to acquaint myself with the menus. As this is my first Samsung set since smart TVs became popular, I didn't have many expectations going into the experience. One thing in particular that I enjoyed is that right out of the box I can use the Samsung TV Plus app to load an on screen guide with a decent number of live TV channels including a few live news feeds (including CBSN) - a HUGE advantage for those of us that are desperately trying to cut the cord. Sound quality seems good, volume is loud enough that I don't think I'll need to add a sound bar. My only gripe with this set is that the remote isn't quite as responsive as I would like. The rubber buttons don't have a particularly satisfying click and the positioning of the navigation buttons is a bit too low on the remote. On the whole, I am pretty thoroughly impressed with this television and have mounted it in my living room (connected to the kitchen) for peak usage by myself and my family.
Very dissapointed with the TV
no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.
Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Airplay not working
airplay not working. ugly remote. fire tv doesnt work. i hate this purchase
Kultak: Thank you for purchasing the Samsung TU7000 TV. We appreciate your feedback regarding the remote. Your issues with AirPlay & FireTV may be related to your network connection. Please check for the latest firmware update which enhances network connectivity. Version 1115.1 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact us at 1-800-SAMSUNG. If your issue persists, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Terrible
Cannot see the background of anything, just shows the people
Hi there, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)