Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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A step back for Samsung!
I have three "old" 6000 series TVs and they are fantastic.New UE43TU7002 I've been using for a week and I'm really disappointed. I went through the agony to set up a wi-fi connection and again it doesn't work nicely. I often have to reset the TV to factory settings to make the internet work. Also I hate black corners on a bright screen!
boza: I am very sorry that you are experiencing issues with the connectivity of your TU7000 TV. A new firmware version (1115.5) will soon be released which includes network enhancement. This will be available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
This “smart” TV is hot garbage
it comes with faux cable programming that resembles a mirror dimension of tv. odd, and almost laughable. you will turn the tv on thinking you're hitting your cable plan, but in reality you're in this b-rated tv hell. you'll set it up to your wifi, only to have it disconnect *while using the wifi” and the only thing ive seen work is to turn off the tv and hold the power button on the remote untill the tv turns on again. you may decide to download an app like pandora. be prepared to hit “install” about 50 times before it actually installs it. you then realize it only has one hdmi port, so your options are to hook it up to an av system so you can have apple tv and cable, or just deal with the poorly designed, buggy smart tv app.
Geostock: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test 4) Please be sure you have the latest firmware update which enhances network connectivity. Version 1301.5 is now available on the Samsung website. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
We love this new Samsung TV .
[This review was collected as part of a promotion.] We love this Samsung TV with the Samsung Plus feature. It is so easy to find movies and programs we want to see. We especially love CineVault, and have recommended this TV to all our friends and family.
Verified Purchase
Good TV
good tv
Verified Purchase
Great quality for price.
Great quality for price.
Trash TV and Trash review tesponse from Samsung
i recently did a review of this product. i returned it because it was complete trash and never worked correctly. i specifically said in my review that i spent hours with tech-support and samsung replied by saying i should do everything that i explicitly said i did in my review. reading samsung replies to bad reviews i notice the trend of them obviously not caring about the customer experience and making a lot of excuses of why thier product does not work. all this does is reinforce my belief that i should never buy a samsung product again. i am very happy with the lg i traded up for. don't waste your time. buy another product that actually works correctly.
JB13: I am very sorry that you were unable to troubleshoot your issues with service and were not happy with the last reply to your review. I sincerely apologize for the unsatisfactory customer experience. We do try to assist with troubleshooting steps or service to fit each customer’s concerns. Thank you for taking the time to share your thoughts and experience with us. Your feedback helps us is our relentless effort to deliver best-in-class products and services. Should you wish to provide further feedback, please contact us. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions
Great…except the ghost living in it
love this 65" tu7000 smart tv. clear, light, easy set up. replaced my 55” samsung in livingroom….but theres a ghost. at random, the tv will turn itself on. this occurs at times like 1am or 3am, which is great when you have a slight view of a suddnely glowing livingroom from bed. but also i'll come home from work at 4:30pm and find the tv on. ive began checking through the smart app of the tv is powered on theoughout the day, and have found it on. why?! never this problem woth my other samsungs..and no, this isnt a product of me turning on other samsung tvs and it turning on 65”, too. tried that.
Very disppointed
have been a samsung tv owner for years. was excited about finally getting the 65” for our cabin. so disappointed. picture is fuzzy, too dark, picture does not fit the whole screen. set ip wrong you say... nope! we've tried everything to “tune” it properly. not at all what samsung has been known for. family now gathers in my bedroom to watch on my hisense.
Mountain Annie: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding scenes that appear too dark. A firmware update was released which may improve your picture. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If it does not, you may need to manually reboot your TV after the update by either unplugging the AC cord or by pressing and holding the power button on the remote until the TV powers off and back on. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 If you need further assistance or have any questions, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Specialist
Awful UI and software logic.
i unboxed the tv, turned it on, was super confused by all the ads and apps that were preinstalled. i finally found the app store. found the spectrum app to download, select “download”…. error popup shows reading, “ not enough room. consider creating some space by removing some apps.” i checked the setting and sure enough it was 90% full i proceed to the 78 preinstalled apps select “sling” click delete…. error popup shows up “basic set of apps on your device annot be deleted”. all that to say, this isnt a normal smart tv, its a tv that samsung uses to push their software as a service and if you dont use their service, they will make it painful until you give in and get their services.
So lifelike it's almost scary!
[This review was collected as part of a promotion.] when the driver dropped off the box, he made sure everything was all right, since there were several holes in the box. the tv was fine! we appreciated him being so nice! it didn't take my husband long to unwrap the tv, hook it up, then hang it on the wall over the fireplace in our living room. setup as so simple it wasn't funny. we easily connected the tv to our roku soundbar and speakers and were set to go. the picture is absolutely stunning, crystal clear and like watching live television, no matter what we watched. we keep expecting the people on the screen to walk off the tv into our living room. i highly recommend this tv. i am so thrilled with it i am considering buying another for our home bar!!!