Hi, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

boza: I am very sorry that you are experiencing issues with the connectivity of your TU7000 TV. A new firmware version (1115.5) will soon be released which includes network enhancement. This will be available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Mountain Annie: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding scenes that appear too dark. A firmware update was released which may improve your picture. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If it does not, you may need to manually reboot your TV after the update by either unplugging the AC cord or by pressing and holding the power button on the remote until the TV powers off and back on. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 If you need further assistance or have any questions, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Specialist

JB13: I am very sorry that you were unable to troubleshoot your issues with service and were not happy with the last reply to your review. I sincerely apologize for the unsatisfactory customer experience. We do try to assist with troubleshooting steps or service to fit each customer’s concerns. Thank you for taking the time to share your thoughts and experience with us. Your feedback helps us is our relentless effort to deliver best-in-class products and services. Should you wish to provide further feedback, please contact us. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions