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Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA for
SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA

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Jan 27, 2021
Susan
1 out of 5 stars review

Less than a month and drops WiFi EVERY DAY!!

we have owned this tv for less than a month and it drops wifi evert day. we have tried all of samsung's troubleshooting diretions and the only one that works is unplugging the tv and plugging it back in. seems like a ridiculous thing to have to do every day for a brand new tv that is supposed to be a smart tv. if youre buying this tv for it's "brain" don't bother!! it's really just a regular tv not a smart one!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from Samsung Brand Ambassador

Susan: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing Wi-Fi connection issues. A firmware update is available which may help improve your connection. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may also want to enable automatic updates for future convenience. Select Settings > Support > Software Update, then select Auto Update. Should your problem persist, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Nov 25, 2021
Jess
1 out of 5 stars review

Awful - Problems after 2 weeks!

I'm so disappointed. We bought this TV at the store literally talking about how we trusted the Samsung brand. Two weeks later, the TV has started to randomly act out. It will cut the sound, replace it with a weird stuttering and won't respond to the remote. The only solution is to unplug it and turn it back on. I'm so thankful we're still within the return period and we didn't put the effort into putting on the wall yet. We'll be returning it and purchasing something else.

Review from Samsung Canada
Helpful?3STAXRT0NDXF13883163940
reply from Operations

We're sorry to hear you're disappointed with your TV, Jess. We always aim to satisfy our valued customers by taking the time to understand their individual situations, and we're sorry to hear our product didn't meet your expectations. Please do not hesitate to give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support) so that one of our technical support agents can look into this and assist you further.

May 23, 2022
Konpakid
5 out of 5 stars review

Excellent Quality

[This review was collected as part of a promotion.] I updated my TV not knowing what a drastic improvement of tv reception I was in for! It is a shame all programming is not at least 4K! What a difference! My wife, the kids and I watch alot of animal and nature programming and this Tv is perfect for such programming! The photos I posted are taken with my cell phone right off my Samsung Crystal UHD tv

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Sep 27, 2022
Marklar
4 out of 5 stars review

Great TV Overall

[This review was collected as part of a promotion.] The TV is hands down the best picture quality TV I've ever seen, hands down. I actually got this TV after watching some movies on friends 60 inch version of the Crystal 4k UHD. The quality is just stunning. The only thing I've noticed that becomes a nuisance is the tv can be a bit dark, I'm not the most savvy at adjusting the settings and the intelligent adjusting settings aren't to great at fixing the issue. Besides just the picture quality the Smart TV features are pretty nice too, easy to setup and everything. The interface can be a bit a slow but it's not bad enough to warrant a complaint. Final thing to note also, this TV is very light, which in my book is a really big plus. Even my buddies 60 inch is not heavy in the slightest bit. All in all the TV is a fantastic find, and the best TV purchase I've made.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Oct 25, 2022
JohnBernard
5 out of 5 stars review

Very Pleased

[This review was collected as part of a promotion.] Based on my research prior to purchasing, I chose this TV due to many considerations. After receipt, installation and experimenting, I am more than satisfied and completely happy with this product.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Sep 27, 2022
Lululoves
5 out of 5 stars review

Great TV to have!

[This review was collected as part of a promotion.] I bought my Samsung last year and I have no regrets! It works great, the quality is nice and audio is insane! I love that it was affordable and gave all my moneys worth. I look forward to obtaining more Samsung products since this TV has been a great purchase!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Jan 12, 2021
Missy
5 out of 5 stars review

Beautiful Picture

this tv is wonderful! excellent picture. i really like having the shortcuts on the remote to netflix. samsung tv plus was a surprise bonus. tons of channels via internet free! we utilize a digital antenna for local stations and it works great with this tv. i highly recommend this tv.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Oct 21, 2020
ClayB
5 out of 5 stars review

My 75” TU700 Smart TV

[This review was collected as part of a promotion.] My entire family loves watching movies, playing games and streaming from this TV. My wife was very reluctant to hang a Tv this big in our loft, but it's her favorite spot in the house now. We currently own 4 Samsung smart TVs that range from the TU6900-TU700 series and they have all been great. On this particular TV, we love the remote and it's ease of use (grandparents find it really easy when keeping the kids). The mobile app is great too and like controlling the TV from my phone when I misplace the remote (great when holding the baby). On Saturdays, this Tv is my go to for college football. Motion and sound is great and the picture quality is great in any lighting.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Oct 25, 2022
AngelB
5 out of 5 stars review

Literally, best tv ever.

[This review was collected as part of a promotion.] I love my new tv so much. It has great features. My favorite thing about it is how I can connect my phone and play all my music. Watching movies on here is great also, everything is so clear. It almost looks live.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Jul 8, 2022
Rick
4 out of 5 stars review

Really, only two problems...

i'm reasonably happy with my 60" model. the picture is fantastic, especially with 4k input. however, when i turn the tv on, it tries to open my attached blu-ray player and start with that every time. it happens even if i physically disconnect the blu-ray, it still opens with the hdmi source screen and i have to manually change the input...every time! very annoying. my second problem is that this model seemingly only allows a single pair of bluetooth headphones to be connected at a time. my wife and i would both like to listen with headphones at the same time. doesn't samsung realize that more than one person would want to listen at a time? extremely annoying!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940