Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA forMember photos
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Samsung tv not smart
[This review was collected as part of a promotion.] We were very excited to get the new Samsung smart tv! The picture is so bright you can watch it in the afternoon with the the shades open! But as time went by we discovered the sound is not smart. The sound gets loud during a movie, changing channels, ads, I have to hold the remote to control the sound. It also has a problem with a streaming channel, it comes in but won't show any free movies, I called the channel to ask them why don't I get free movies? They replied that Samsung was to blame, no free movies on that channel. Ok , I do get a local channel, but I still have to hold the remote to control the sound. The conclusion for this review is that I would love to return the Samsung and get a new Samsung to see if this one is just a lemon. The picture is beautiful.
Hi Lemony, I apologize for the inconvenience you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
This tv is from the heavens!
[This review was collected as part of a promotion.] I use my tv for streaming and gaming. There's nothing like sitting back and relaxing in front of a big tv with great quality. I'm also beast mode when it comes to gaming! This tv is so great I went and got another one for my living room! Now everyone can enjoy the fun and features.
You Can Do Better
i decided to purchase this tv because my sister had an older samsung tv and the picture quality was great. so i had high hopes for this tv and i was hoping to ditch the fire stick with the smart tv features. so i was pretty disappointed with this tv. the picture quality is no better than my old non-4k vizio and the smart tv feature are incredibly glitchy to the point that i have up on it and went back to the fire stick. the apps constantly freeze up and half of the time they won't even launch unless i uninstall and reinstall them. and the 7 year old samsung tv actually has better picture quality. this product was not worth the extra money and i doubt i will buy another samsung again.
Ginevra73: Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings. Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. (1420.0 released on 1/5/21) I hope this helps. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
The picture and sound quality is really great !
[This review was collected as part of a promotion.] Very happy with this product. The sound and image quality is very nice. I like that it has a screen energy saver option. At first I had challenges with the airplay, but after a day I had no issue connecting. I haven't gotten to try some of the other features that this TV provides. I'm excite to keep learning and exploring everything this TV has to offer.
Avoid
[This review was collected as part of a promotion.] we purchased two of the same models thinking the first was a lemon. Both TVs had great quality and pictures for the first few weeks, then quality quickly dropped. Screen would flicker, image would bleed. The last draw was when the screen turned maroon for 10 minutes.
Gogo: Thank you for your review of the TU7000 TV. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue. To update directly from your TV, press the HOME button on your remote. - Go to SETTINGS (gear icon) > Support > Software Update > Update Now - Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your issues persist after the firmware update, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
No microphone otherwise AWESOME!!!
[This review was collected as part of a promotion.] I have to admit I absolutely love this TV. The size of the television fits perfectly in my space. The crystal-clear image it provides is intense with this particular size of TV 58 in. Bluetooth connection that allows for surround speakers it's absolutely incredible. The only thing I'm not happy about is there's no microphone so there's absolutely no voice access whatsoever with this TV. But thanks to modern technology Samsung has provided many updates.
excellent tv
[This review was collected as part of a promotion.] I am writing this on my samsung tv with an ttached keyboard. So far, one of my favorite things about this tv is that it offers the steam link app which allows me to stream my steam library from my downstairs computer to this television, so that when I am hosting get togethers, we can play jack box without having to rearrange or change set ups or locations. The picture quality is beautiful and the sound is ok for being tx speakers. It also looks beautiful mounted.
Great TV, but network and app difficulty
i bought this tv and the picture is great; however, every time i turn it on, i have to reconnect it to the network. i have three other samsung's in the house and i do not have this issue with the other ones. sometimes, i am only able to access the samsung plus app. it will not allow me to access netflix, hulu, youtube, etc. i will turn it on and off and it still will not let me access it.
ABAB: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Affordable
[This review was collected as part of a promotion.] This is one of the most affordable TVs I could find that did not compromise in quality in any way possible. However, the display quality does not match that of a QLED TV, and it took me a few days to get used to it. Still, for the price, this is a great TV.
Screen failed after two months
i was aignificantly disappointed that the screen had failed after two month from purchase. this never happened with competative brands. the warranty service is in progress and the tv has been out of service for 13 days as the service cemter did not havr the screen in stock.
